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Today
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99.95 % uptime
Today
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99.95 % uptime
Today
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Today
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Today
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Scheduled Maintenance
Dear Click Customer,

To strengthen the high availability of our Field Service Edge (FSE) infrastructure and services, we will be adding additional IP addresses for our* Primary & Secondary Network Address Translation (NAT) IP addresses used for Service Edge Outgoing Integration services.* Please update the IP address information for both your Sandbox & Production integrations to add the additional NAT IP addresses to your network security control policy rules (allow list) as early as possible to avoid any disruptions after the scheduled maintenance dates for both Sandbox & Production.


When is this changing?
================

This infrastructure change is scheduled for:

*Sandbox* environment on Monday, April 19, 2021, with the new NAT IP addresses added in all regions by 12:30pm UTC

*Production* environment on Tuesday, May 18, 2021, with the new NAT IP addresses added in all regions by 12:30pm UTC


What actions do I need to take?
======================

Update required of your network security control policy rules (IP Allow List):

Please review the table of Network Address Translator (NAT) IP Addresses for Integration APIs and ensure both primary & secondary NAT IP addresses for your tenant’s region are included in your network control policy rules. Please note, that you may have some of the IP addresses included already as we are introducing additional IP addresses per region. We strongly recommend you check that both are included in advance of the above scheduled dates to avoid disruption in outgoing integration services.

You can access the information related to the Network Address Translator (NAT) IP Addresses for Integration APIs on our FSE Documentation link mentioned below:

https://wiki.cloud.clicksoftware.com/fsedoc/en/integration/integrating-click-field-service-edge-with-external-systems/integration-overview

We strongly recommend you update your network control policy rules with the additional NAT IP addresses prior to the scheduled infrastructure date. Opening up additional IP addresses will not impact existing outgoing integration services and will ensure you are ready to accept these additional IP addresses once activated on the scheduled dates per region.

Impact:
======

* No services will be affected during this maintenance (no downtime)
* Outgoing integration could be disrupted if you have not updated the allow list with the additional NAT IP addresses in your network security control policy rules
* Duration of this activity reflects the time it will take to add the additional IP addresses, work is set to complete by 12:30pm UTC in all regions


What to expect?
============

We are adding additional IP addresses for outgoing integration services to improve the availability of our FSE integration services. If your network security control policy rules restrict IP addresses for outgoing integration (messages) please ensure the additional IP addresses are added to avoid outgoing integrations from being disrupted.

Trust is our #1 value at Salesforce and we take the availability of our Field Service Edge services and its impact on your business seriously. Should you have any questions, please contact our Customer Support by opening a case via our customer community, ClickAccess (https://community.clicksoftware.com/).


Best Regards,

Click Support
Posted on Mar 30, 15:29 UTC
Update - Dear Customer,

Please note that this maintenance activity has been moved to Monday, April 19, 2021.
The Start & End times will remain the same.

Thank You,
Click Support
Apr 7, 11:02 UTC
Scheduled - .
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR08 Release to Sandbox Environment listed below.


TARGET INSTANCES:
==============
EU Sandbox (SB)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Monday, April 19th, 2021


PLANNED START & END TIMES:
=======================
EU SB - 05:30 a.m. to 07:00 a.m. UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ

What's next?
===========

* April 25th - 27th, 2021 - Fuji MR08 Feature Activation in Sandbox - EU Region


Thank You,
Click Support
Apr 5, 09:50 UTC
Update - Dear Customer,

Please note that this maintenance activity has been moved to Monday, April 19, 2021.
The Start & End times will remain the same.

Thank You,
Click Support
Apr 7, 11:05 UTC
Scheduled - .
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR08 Release to Sandbox Environment listed below.


TARGET INSTANCES:
==============
UK Sandbox (SB)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Monday, April 19th, 2021


PLANNED START & END TIMES:
=======================
UK SB - 06:30 a.m. to 08:00 a.m. UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ

What's next?
===========

* April 25th - 27th, 2021 - Fuji MR08 Feature Activation in Sandbox - UK Region


Thank You,
Click Support
Apr 5, 09:52 UTC
Update - Dear Customer,

Please note that this maintenance activity has been moved to Monday, April 19, 2021.
The Start & End times will remain the same.

Thank You,
Click Support
Apr 7, 11:00 UTC
Scheduled - .
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR08 Release to Sandbox Environment listed below.


TARGET INSTANCES:
==============
CA Sandbox (SB)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Monday, April 19th, 2021


PLANNED START & END TIMES:
=======================
CA SB - 07:30 a.m. to 09:00 a.m. UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ

What's next?
===========

* April 25th - 27th, 2021 - Fuji MR08 Feature Activation in Sandbox - CA Region


Thank You,
Click Support
Apr 5, 09:49 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 7, 10:57 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 7, 10:56 UTC
Update - Dear Customer,

Please note that this maintenance activity has been moved to Monday, April 19, 2021.
The Start & End times will remain the same.

Thank You,
Click Support
Apr 7, 10:55 UTC
Scheduled - .
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR08 Release to Sandbox Environment listed below.


TARGET INSTANCES:
==============
NA Sandbox (SB)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Monday, April 19th, 2021


PLANNED START & END TIMES:
=======================
NA SB - 08:30 a.m. to 10:00 a.m. UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ

What's next?
===========

* April 25th - 27th, 2021 - Fuji MR08 Feature Activation in Sandbox - NA Region


Thank You,
Click Support
Apr 5, 09:47 UTC
Update - Dear Customer,

Please note that this maintenance activity has been moved to Monday, April 19, 2021.
The Start & End times will remain the same.

Thank You,
Click Support
Apr 7, 11:06 UTC
Scheduled - .
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR08 Release to Sandbox Environment listed below.


TARGET INSTANCES:
==============
AU Sandbox (SB)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Monday, April 19th, 2021


PLANNED START & END TIMES:
=======================
AU SB - 09:30 a.m. to 11:00 a.m. UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ

What's next?
===========

* April 25th - 27th, 2021 - Fuji MR08 Feature Activation in Sandbox - AU Region


Thank You,
Click Support
Apr 5, 09:53 UTC
FSE Fuji MR08 - Coming Release May 9, 07:00-08:00 UTC
Dear Customer,

Click would like to update you on the upcoming Field Service Edge Fuji MR08 Release.

The Fuji MR08 release continues to focus on several improvements in product security and trust. Please visit our Planned Content for Next Release (https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release) page* to find out more details of Fuji MR08.

*ClickAccess Community Login Required.


What’s next?
===============

Please see the below target maintenance schedule for both Sandbox and Production environments planned to be performed on your Click Field Service Edge instance. These dates may change based on testing results and feedback during sandbox deployment.

Sandbox Deployment:
=================

All Regions - Monday, April 19, 2021

Production Deployment:
=================

EU and AU Regions - Sunday, May 2, 2021
NA, CA and UK Regions - Sunday, May 9, 2021

*Note*: The above dates are subject to change.

We will communicate with you 2 weeks prior to these maintenance activities with a POD specific post that contains up-to-date information along with their timelines.


Thank You,
Click Support
Posted on Mar 24, 14:05 UTC
MAINTENANCE INFORMATION:
======================

In our persistent efforts to keep our customers' data safe and secure, we are constantly strengthening the security standards of our products. With the upcoming MR08 release, we are going to update our ClickMobile Touch Apps (Android only) to block any references to non-secure HTTP code or site from the app and allowing only HTTPS (secured) sites.


What is changing?
==============

Currently, ClickMobile Touch OOTB resources work with a secure connection (HTTPS) only. However, there are certain configurations that allow referencing HTTP code (Native App Launcher / Embedded customization with HTTP site / etc..). The current Android code allows this configuration, which is not aligned with the security standards. Therefore, we will need to disable this option from our Android app.


Planned Date:
==========

We plan to make this change in ClickMobile Touch app release on Tuesday, May 11, 2021, as per the MR08 timeline.


How will it impact you?
=================

Once we disable this option from our Android app, every HTTP reference will fail with an error related to clear text not permitted.


What actions do I need to take?
======================

We need you to ensure that you change any existing HTTP references in the Native App launcher or customizations to HTTPS to ensure there is no impact once we make this change. Please refer to this Knowledge article for more details:

https://community.clicksoftware.com/s/article/Blocking-clear-text-HTTP-refrences-from-CMTouch-Android-app


What is Fixed in this Release?
======================

[Android] The ClearText transaction (HTTP) will be disabled.


Best Regards,

Click Support
Posted on Mar 29, 14:54 UTC
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