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Scheduled Maintenance
Click Field Service Edge ClickMobile Touch Release 20.5.0 - Windows
Jun 27, 07:00 - Jun 29, 07:00 UTC
MAINTENANCE INFORMATION:
======================
Announcing an update to ClickMobile Touch for Field Service Edge on Windows- Version 20.5.0 planned to be released on June 27, 2021.
This release contains bug fixes, see ‘what is fixed in this release?’ section for more details.
PLANNED DATE:
=============
We will post this release to the mobile application store on the following date:
Windows 10 - Version 20.5.0 - Sunday June 27th, 2021
Please note it may take up to 48 hours from the dates listed above for the updated version to clear third-party vendor reviews and propagate out to the regional app stores. If any additional delay is encountered, we will make every effort to update this maintenance notice as soon as we have more details.
What is Fixed in this Release?
=====================
[Windows] - MFA Support
[Windows] - Offline Login Bug Fixes
[Windows] - Remove old system for getting CDN and Customer Packages
Thank You,
Click Support
Posted on Jun 8, 14:28 UTC
======================
Announcing an update to ClickMobile Touch for Field Service Edge on Windows- Version 20.5.0 planned to be released on June 27, 2021.
This release contains bug fixes, see ‘what is fixed in this release?’ section for more details.
PLANNED DATE:
=============
We will post this release to the mobile application store on the following date:
Windows 10 - Version 20.5.0 - Sunday June 27th, 2021
Please note it may take up to 48 hours from the dates listed above for the updated version to clear third-party vendor reviews and propagate out to the regional app stores. If any additional delay is encountered, we will make every effort to update this maintenance notice as soon as we have more details.
What is Fixed in this Release?
=====================
[Windows] - MFA Support
[Windows] - Offline Login Bug Fixes
[Windows] - Remove old system for getting CDN and Customer Packages
Thank You,
Click Support
Posted on Jun 8, 14:28 UTC
Audit Export: Past content available for a limited time
Jun 30, 23:00 - Jul 1, 00:00 UTC
Dear Customer,
Due to a malfunction in the Audit Export API, customers were unable to access and retrieve their Audit Export files from S3 repository. As such, and due to the 30 days window to access this content, we are allowing customers to reach past content until June 30, 2021. This extension applies only to *NA region* customers and you will be able to access Audit Export files since December 2020.
What actions are required?
==================
1. Customers who were not able to export their audit data on time will be able to access the S3 repository and
export the audit data for any missing dates from December 2020 onwards
2. You can follow this link below to read more about the REST API request to retrieve a link to the export file:
https://wiki.cloud.clicksoftware.com/fsedoc/en/configuration/configuring-the-service-edge-platform/business-objects-and-collections/managing-collections-of-business-objects/auditing-the-history-of-business-objects#AuditingtheHistoryofBusinessObjects-ExportingtheBusinessObjectAuditHistorytoExternalApplications
3. No special changes need to be made to your REST API request. It should be retained as in use today
We thank you for your business.
Best,
ClickSoftware, a Salesforce Company
Posted on May 3, 20:51 UTC
Due to a malfunction in the Audit Export API, customers were unable to access and retrieve their Audit Export files from S3 repository. As such, and due to the 30 days window to access this content, we are allowing customers to reach past content until June 30, 2021. This extension applies only to *NA region* customers and you will be able to access Audit Export files since December 2020.
What actions are required?
==================
1. Customers who were not able to export their audit data on time will be able to access the S3 repository and
export the audit data for any missing dates from December 2020 onwards
2. You can follow this link below to read more about the REST API request to retrieve a link to the export file:
https://wiki.cloud.clicksoftware.com/fsedoc/en/configuration/configuring-the-service-edge-platform/business-objects-and-collections/managing-collections-of-business-objects/auditing-the-history-of-business-objects#AuditingtheHistoryofBusinessObjects-ExportingtheBusinessObjectAuditHistorytoExternalApplications
3. No special changes need to be made to your REST API request. It should be retained as in use today
We thank you for your business.
Best,
ClickSoftware, a Salesforce Company
Posted on May 3, 20:51 UTC
FSE Fuji MR09 - Coming Release
Aug 1, 07:00-08:00 UTC
Dear Customer,
Click would like to update you on the upcoming Field Service Edge Fuji MR09 Release.
The Fuji MR09 release continues to focus on several improvements in product security and trust. Please visit our Planned Content for Next Release to find out more details of Fuji MR09:
https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
*ClickAccess Community Login Required.
What’s next?
===============
Please see the below the target maintenance schedule for both Sandbox and Production environments planned to be performed on your Click Field Service Edge instance. These dates may change based on testing results and feedback during sandbox deployment.
Sandbox Deployment:
=================
All Regions - Sunday, July 4, 2021
Production Deployment:
=================
EU, AU, CA Regions - Sunday, July 25, 2021
NA and UK Regions - Sunday, August 1, 2021
*Note*: The above dates are subject to change.
We will communicate with you 2 weeks prior to these maintenance activities with a POD specific post that contains up-to-date information along with their timelines.
Thank You,
Click Support
Posted on May 11, 14:51 UTC
Click would like to update you on the upcoming Field Service Edge Fuji MR09 Release.
The Fuji MR09 release continues to focus on several improvements in product security and trust. Please visit our Planned Content for Next Release to find out more details of Fuji MR09:
https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
*ClickAccess Community Login Required.
What’s next?
===============
Please see the below the target maintenance schedule for both Sandbox and Production environments planned to be performed on your Click Field Service Edge instance. These dates may change based on testing results and feedback during sandbox deployment.
Sandbox Deployment:
=================
All Regions - Sunday, July 4, 2021
Production Deployment:
=================
EU, AU, CA Regions - Sunday, July 25, 2021
NA and UK Regions - Sunday, August 1, 2021
*Note*: The above dates are subject to change.
We will communicate with you 2 weeks prior to these maintenance activities with a POD specific post that contains up-to-date information along with their timelines.
Thank You,
Click Support
Posted on May 11, 14:51 UTC