All Systems Operational

About This Site

We provide the current service availability for Click's cloud services.

Note: We have added an Analytics component under each FSE region. If you are not using Field Service Edge Analytics and do not wish to receive communications for this service you can click the 'subscribe to updates' button at the top to update your preferences.

Click here for a list of Incident History & Scheduled Maintenance: https://status.clicksoftware.com/history

North America - PR01 Operational
90 days ago
99.97 % uptime
Today
Schedule Operational
90 days ago
99.95 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
99.95 % uptime
Today
Analytics ? Operational
North America - PR02 Operational
90 days ago
99.97 % uptime
Today
Schedule Operational
90 days ago
99.95 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
99.95 % uptime
Today
Analytics ? Operational
North America - PR03 Operational
90 days ago
99.97 % uptime
Today
Schedule Operational
90 days ago
99.95 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
99.95 % uptime
Today
Analytics ? Operational
North America - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
Canada - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
Canada - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
Europe - PR01 Operational
90 days ago
99.93 % uptime
Today
Schedule Operational
90 days ago
99.93 % uptime
Today
Integration Operational
90 days ago
99.93 % uptime
Today
Mobile Operational
90 days ago
99.93 % uptime
Today
Analytics ? Operational
Europe - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
United Kingdom - PR01 Operational
90 days ago
99.96 % uptime
Today
Schedule Operational
90 days ago
99.94 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
99.94 % uptime
Today
Analytics ? Operational
United Kingdom - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
Australia - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
Australia - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
Service Optimization V8 - North America Operational
Service Optimization V8 - EMEA Operational
Service Optimization V8 - AUS Operational
Click Customer Support Operational
ClickAccess - Customer Community Operational
Phone - Support Hotline Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 2, 2022

No incidents reported today.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022
Resolved - Dear Click Customer,

Twilio has resolved its issue that was in turn affecting the Field Service Edge ( FSE ).

Please email us at - cksw-support@salesforce.com for any further queries or you can always log a support case by going to - https://community.clicksoftware.com/

Thank you for your patience,

Regards
ClickSoftware Global Customer Support

Sep 29, 20:45 UTC
Investigating - Hi ClickSoftware Customer,

Twilio is currently having issues: see "SMS and MMS Delivery Delays to US T-Mobile and AT&T Networks" under Twilio status page: https://status.twilio.com/

This might cause disruption in accessing our FSE application.
As a temporary resolution until Twilio fixes the issue, we can disable our MFA enforcement feature if need be and upon reaching out to us through S1 incidents.

We apologize for any inconvenience.

Please email us at - cksw-support@salesforce.com for any further queries or you can always log a support case by going to - https://community.clicksoftware.com/


Thank you,
ClickSoftware Global Customer Support

Sep 28, 18:46 UTC
Sep 28, 2022
Completed - ClickMobile Touch 20.5.6 for Android is now available for download in the Google Play Store.
Sep 28, 10:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 07:00 UTC
Scheduled - Maintenance Information:
===================
Announcing an update to ClickMobile Touch for Field Service Edge on Android planned to be released on September 28, 2022. This release contains bug fixes, see ‘what is fixed in this release?’ section for more details.

Planned Date:
===========

We will post the releases to the mobile application stores on the following date:

Android - Version 20.5.6 on Wednesday, September 28, 2022

Please note it may take up to 48 hours from the dates listed above for the updated version to clear third-party vendor reviews and propagate out to the regional app stores. If any additional delay is encountered, we will make every effort to update this maintenance notice as soon as we have more details.

What is Fixed in this Release?
=====================
CM Touch: [Android] Fix default internal browser for SSO login


Thank You,
Click Support

Sep 20, 12:08 UTC
Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022
Resolved - Dear Customer,

The issue affecting Field Service Edge service has now been resolved.

We are sorry for any inconvenience this may have caused. Thank you for your patience.

Click Support

Sep 22, 16:20 UTC
Update - We are continuing to work on a fix for this issue, and will keep you posted for updates.
We appreciate your patience.

-Click Support

Sep 22, 14:02 UTC
Identified - Dear Click Customer,

Our team continues to troubleshoot issues affecting the FSE platform.

Current Impact: Slowness & Performance Issue.

We are working to restore services and will provide information as it becomes available.

We greatly appreciate your patience, as we work to resolve this issue. We will keep you updated until the issue is resolved.

Click Support

Sep 22, 11:07 UTC
Update - We are continuing to investigate this issue.
Sep 22, 11:05 UTC
Investigating - We are investigating potential availability issues with our Field Service Edge (FSE) services. You may experience slowness while accessing the services.
We are actively investigating and will communicate with you soon after it gets resolved.

We apologize for any inconvenience.

Sep 22, 10:07 UTC
Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.