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About This Site

We provide the current service availability for Click's cloud services.

Click here for a list of Incident History & Scheduled Maintenance: https://status.clicksoftware.com/history

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100.0 % uptime
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Today
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Today
Mobile Operational
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Today
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100.0 % uptime
Today
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Today
Integration Operational
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100.0 % uptime
Today
Mobile Operational
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100.0 % uptime
Today
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Scheduled Maintenance
Dear Click Customer,

As part of our continuous efforts to enhance the security of your Click Field Service Edge Cloud infrastructure, we will be upgrading our Amazon Web Application Firewall (WAF) to *WAF V2* hosted on our *EU Sandbox* for Field Service Edge *Integration Services*.

This change should not cause disruption of the services during the maintenance windows. Please see the ‘what actions do I need to take’ section for more details to mitigate the potential impact.

What is changing?
=============

WAF is a service that monitors the HTTP and HTTPS requests that are forwarded to Application Load Balancer for all FSE Cloud Services. WAF also provides control access to HTTP and HTTPS requests. We will be performing a version upgrade of the WAF services (4.x,6.x,6.x,8.x) to the latest version.

When is this changing?
================

The infrastructure change is scheduled for EU-SB for Integration Services on Sunday, September 26, 2021

Planned time window:
05:30 a.m. to 06:30 a.m. UTC

What to expect?
============

* The activity scope is infrastructure only - hosted Service Optimization services will be accessible during the maintenance (No downtime expected)
* The activity will include the WAF services version upgrade followed by the sanity testing

What actions do I need to take?
======================

* No specific actions are required from you during the time of the maintenance activity
* Given this is an update to the system that blocks potential malicious access to the Click Cloud Services - Click recommends you to test all your common business flows, scheduling tasks, testing that incoming & outgoing integrations are working, schedule operation are working, and that any tailored customization and business flow are working as expected at the conclusion of the maintenance window.

Click takes the availability and security of our Cloud Services and its impact to your business seriously as we aim to achieve higher security standards for our infrastructure associated to your instance.

Should you have any questions, please contact our Customer Support by opening a case via our ClickAccess Customer community (https://community.clicksoftware.com/)

Best Regards,
Click Support
Posted on Sep 13, 11:54 UTC
Maintenance Information:
===================

Announcing an update to ClickMobile Touch for Field Service Edge on Windows - Version 20.5.8 planned to be released on September 26, 2021. This release contains security and bug fixes, see ‘what is fixed in this release?’ section for more details.


Planned Date:
===========

We will post this release to the mobile application store on the following date:

Windows - Version 20.5.8 on Sunday, September 26, 2021

Please note it may take up to 48 hours from the dates listed above for the updated version to clear third-party vendor reviews and propagate out to the regional app stores. If any additional delay is encountered, we will make every effort to update this maintenance notice as soon as we have more details.


What is Fixed in this Release?
=====================

[Windows] - Supporting 'new' *cloud.clicksoftware.com* certificate
[Windows] - Remove Slack Key (security)
[Windows] - Remove old FCM key (security)
[Windows] - Fix opening help page from setting


Thank You,
Click Support
Posted on Sep 14, 14:24 UTC
Dear Click Customer,

As part of our continuous efforts to enhance the security of your Click Field Service Edge Cloud infrastructure, we will be upgrading our Amazon Web Application Firewall (WAF) to *WAF V2* hosted on our *NA Sandbox* for Field Service Edge *Integration Services*.

This change should not cause disruption of the services during the maintenance windows. Please see the ‘what actions do I need to take’ section for more details to mitigate the potential impact.

What is changing?
=============

WAF is a service that monitors the HTTP and HTTPS requests that are forwarded to Application Load Balancer for all FSE Cloud Services. WAF also provides control access to HTTP and HTTPS requests. We will be performing a version upgrade of the WAF services (4.x,6.x,6.x,8.x) to the latest version.

When is this changing?
================

The infrastructure change is scheduled for NA-SB for Integration Services on Sunday, September 26, 2021

Planned time window:
08:30 a.m. to 09:30 a.m. UTC

What to expect?
============

* The activity scope is infrastructure only - hosted Service Optimization services will be accessible during the maintenance (No downtime expected)
* The activity will include the WAF services version upgrade followed by the sanity testing

What actions do I need to take?
======================

* No specific actions are required from you during the time of the maintenance activity
* Given this is an update to the system that blocks potential malicious access to the Click Cloud Services - Click recommends you to test all your common business flows, scheduling tasks, testing that incoming & outgoing integrations are working, schedule operation are working, and that any tailored customization and business flow are working as expected at the conclusion of the maintenance window.

Click takes the availability and security of our Cloud Services and its impact to your business seriously as we aim to achieve higher security standards for our infrastructure associated to your instance.

Should you have any questions, please contact our Customer Support by opening a case via our ClickAccess Customer community (https://community.clicksoftware.com/)

Best Regards,
Click Support
Posted on Sep 13, 11:57 UTC
Dear Click Customer,

As part of our continuous efforts to enhance security of your Click Field Service Edge Cloud infrastructure, we will be upgrading our Amazon Web Application Firewall (WAF) to *WAF V2 * on *Production* for Field Service Edge (FSE) Integration Services.

This is a global change and should not cause disruption of the services during the maintenance windows. Please see the ‘what actions do I need to take’ section for more details to mitigate the potential impact.

What is changing?
==============

WAF is a service that monitors the HTTP and HTTPS requests that are forwarded to Application Load Balancer for all FSE Cloud Services. WAF also provides control access to HTTP and HTTPS requests. We will be performing a version upgrade of the WAF services (4.x,6.x,6.x,8.x) to the latest version.

Target Instances
============

NA Production (PR01, PR02, PR03)
CA Production
EU Production
UK Production
AU Production

When is this changing?
=================

The infrastructure change is scheduled on *Production* environments for *Integration Services* on Sunday, October 3, 2021 with the maintenance window period as follows:

Planned time window
06:30 a.m. to 07:30 a.m. UTC

What to expect?
==============

* The activity scope is infrastructure only - hosted Service Optimization services will be accessible during the maintenance (No downtime expected)
* The activity will include the WAF web ACL migration from Classic to V2 followed by the sanity testing

What actions do I need to take?
======================

* No specific actions are required from you _during _the time of the maintenance activity
* Given this is an update to the system that blocks potential malicious access to the Click Cloud Services - Click recommends you to test all your common business flows, scheduling tasks, testing that incoming & outgoing integrations are working, schedule operations are working, and that any tailored customization and business flow are working as expected at the conclusion of the maintenance window.


Click takes the availability and security of our Cloud Services and its impact to your business seriously as we aim to achieve higher security standards for our infrastructure associated to your instance.

Should you have any questions, please contact our Customer Support by opening a case via our ClickAccess Customer community (https://community.clicksoftware.com/)

Best Regards,
Click Support
Posted on Sep 20, 15:00 UTC
Dear Click Customer,

As part of our continuous security enhancements, we will be replacing the current TLS certificate used for services across ClickSoftware Field Service Edge (FSE) services.

This change applies to the ClickMobile Touch mobile apps, FSE tools, and Integration. Please see Production maintenance post for full details: https://status.clicksoftware.com/incidents/f4bf76clmgxb

Planned Activity for this date:
====================

Sunday, October 31, 2021 - Old server certificate will be removed for *Sandbox*

Best Regards,
ClickSoftware Customer Support
Posted on Sep 13, 19:10 UTC
Dear Click Customer,

As part of our continuous efforts to enhance the security of your Click Field Service Edge Cloud infrastructure, we have added support for AngularJS V1.8 framework as part of our recent MR09 release.

This notice is to remind you that you must update and client-side customizations you may have to support Angular JS V1.8 before our MR10 release at which time we will be disabling all previous versions of AngularJS.

AngularJS 1.8 provides several functional improvements, as well as several new APIs and fixes to security vulnerabilities. For more details & help assessing possible impact, you can visit our Knowledge Article by clicking the link below:

https://community.clicksoftware.com/s/article/FAQ-AngularJS-upgrade-to-v1-8


WHEN IS THIS CHANGING?
======================

The infrastructure change is scheduled as part of MR10 Release (Planned: November 2021)

* Watch out for MR10 Release Announcements for more details on specific dates & times
* Note: The date listed here is not the exact date of the AngularJS 1.3 deprecation. Target release timing for MR10 has not been set (planned November 2021). This post will be replaced with MR10 specific maintenance posts that include specific dates for each region closer to release time


WHAT TO EXPECT?
======================

* The activity scope is update to the AngularJS framework only - hosted Field Service Edge services will be accessible during the maintenance (No downtime expected)
* AngularJS 1.3 framework will no longer be supported.


WHAT ACTIONS DO I NEED TO TAKE?
======================

* Customers who created client-side customizations on the Service Edge UI, for example, in the Schedule or Gantt, must assess the changes with the new Angular library and update the code before the MR10 release. If you used an implementer for customizations, you might find it beneficial to share this information with the implementer.

* No specific actions are required from you during the time of the maintenance activity window itself.


Click takes the availability and security of our Cloud Services and its impact to your business seriously as we aim to achieve higher security standards for our infrastructure associated to your instance.

Should you have any questions, please contact our Customer Support by opening a case through ClickSoftware Website: https://community.clicksoftware.com

Best Regards,

ClickSoftware Customer Support
Posted on Aug 16, 16:16 UTC
FSE Fuji MR10 - Coming Release Nov 14, 07:00-08:00 UTC
Dear Customer,

Click would like to update you on the upcoming Field Service Edge Fuji MR10 Release.

The Fuji MR10 release continues to focus on several improvements in product security and trust. Please visit our Planned Content for Next Release to find out more details of Fuji MR10:

https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release

*ClickAccess Community Login Required.


What’s next?
===============

Please see below the target maintenance schedule for both Sandbox and Production environments planned to be performed on your Click Field Service Edge instance. These dates may change based on testing results and feedback during sandbox deployment.

Sandbox Deployment:
=================

All Regions - Sunday, October 24, 2021

Production Deployment:
=================

EU, AU, CA Regions - Sunday, November 7, 2021
NA and UK Regions - Sunday, November 14, 2021

We will communicate with you 2 weeks prior to these maintenance activities with a POD specific post that contains up-to-date information along with their timelines.


Thank You,
Click Support
Posted on Aug 24, 21:34 UTC
Dear Click Customer,

As part of our continuous security enhancements, we will be replacing the current TLS certificate used for services across ClickSoftware Field Service Edge (FSE) services.

This change applies to the ClickMobile Touch mobile apps, FSE tools, and Integration.

What is changing?
=============

* Certificate replacement will occur after new versions of ClickMobile Touch and FSE tools have been made available
* To support the new server certificate, new releases of ClickMobile Touch apps across iOS, Android, and Windows platforms are planned for September 19, 2021
* This is a global change that will affect all Tools such as Legacy Admin, Mobility Studio, The Builder, Installer, and Import Tool
* Customers’ Integration systems that require authentication with Salesforce FSE will require the new Certificate Authority (CA) certificate on their system prior to the respective dates listed below for Sandbox and Production

What actions do I need to take?
======================

**Integration**

Integration systems that require authentication with Salesforce FSE API should have the new Root CA certificate installed prior to the posted removal dates to allow a smooth transition.

* Incoming Integration - The Root CA certificate is available on the provider page (https://www.digicert.com/kb/digicert-root-certificates.htm)- DigiCert Global Root CA
* For details, please visit this Knowledge Article: https://community.clicksoftware.com/s/article/Preparing-for-certificate-replacement-for-Incoming-Integration-Services-in-Fuji-MR10

**Mobile**

We will be publishing New / Updated Mobile Apps on September 19, 2021 to the regional app stores with the enhancement, and it will be available as part of the following app versions. We would recommend customers to ensure that all your users are on the latest versions of the ClickMobile application before *Sunday, November 21, 2021* to avoid any disruptions. The old certificates will be disabled on Sandbox on October 31, 2021 for you to verify the new apps work prior to change in Production.

* ClickMobile Touch (iOS) – 20.5.2 or higher
* ClickMobile Touch (Android) – 20.5.2 or higher
* ClickMobile Touch (Windows) – 20.5.8.0 or higher

We plan to release the apps on Sunday, September 19th, 2021 and encourage all of our customers and users to test and upgrade to this version as soon as possible.

**Tools**

Tools such as Legacy Admin, Mobility Studio, The Builder, Installer, and Import Tool will need their certificates updated in order to access. To do this starting *September 26, 2021*:

* Log into the FSE UI tools prior to October 31st to receive the latest version of the tool with new certificate
* After that date you will have to manually download the tools and reinstall them from FSE Studio

Important dates to remember:
=====================

* Sunday, September 19, 2021 - New Mobile Apps available on public app stores
* Sunday, September 26, 2021 - New certificate available for FSE Tools
* Sunday, October 31, 2021 - Old server certificate will be removed for *Sandbox*
* Sunday, November 21, 2021 - Old server certificate will be removed for *Production*

This change will not have any effect on the functionality or performance of the products. It should be seamless for all customers/end-users that followed the recommended actions.

Important Notes:
===========

* Starting *Sunday, November 21st, 2021*, all login requests to Production tenants that originate from apps with older versions will be unauthorized as they do not comply with the new certificate and our security policy

* All integration systems are required to have the new Root CA certificate into the application’s Keystore or certificate store in order to work with the new server certificate and continue seamless integration prior to *Sunday, November 21st, 2021*. Please consult your organization's security/IT team to validate the relevant process for you

* Outgoing Integration are not impacted by this change

* Please reference the following knowledge article for the latest details on this subject: https://community.clicksoftware.com/s/article/TLS-Certificate-Updates-on-Click-Field-Service-Edge-services


Trust is our number one value and the security of your environment is important to us. The rotation of this certificate is an important piece in ensuring a trusted connection between your applications and the Salesforce Click cloud services. Should you have any questions, please contact Customer Support by opening a case through the ClickAccess Help portal (https://community.clicksoftware.com/). We appreciate your attention to this matter.


Best Regards,
ClickSoftware Customer Support
Posted on Sep 13, 18:58 UTC
Past Incidents
Sep 23, 2021
Resolved - The issue affecting ClickSoftware Product Documentation & Downloads pages stands resolved.
We close this incident.

We appreciate your patience.

Click Support
Sep 23, 14:30 UTC
Update - We are continuing to monitor for any further issues.
Sep 23, 09:57 UTC
Update - Dear Click Customer,

We have resolved the ongoing issue with the server hosting our ClickSoftware Product Documentation & Downloads pages. All documentation and downloads for both Field Service Edge & Service Optimization V8.3 have now been restored and should be accessible to the users.

We continue to monitor the situation and will close the incident after we get confirmation from our technology team.

We apologize for the inconvenience.

Thank You,
Click Support
Sep 23, 09:56 UTC
Monitoring - IMPACT:

We are experiencing an issue with the server hosting our ClickSoftware Product Documentation & Downloads pages. All documentation and downloads for both Field Service Edge & Service Optimization V8.3 are currently not available. The base site URL for this site is wiki.cloud.clicksoftware.com

UPDATED & WORKAROUND:

We have setup temporary spaces with the latest snapshot of our Product’s documentation & downloads while our Salesforce Technology team continues to work through the underlying server issues. Please refer to the following temporary URL/Links:


* V8 Patch 22.1 documentation (only the latest patch version is available, please contact Support for any older patch versions): https://wiki.cloud.clicksoftware.com/display/VDT/V8+Documentation+Home

* Field Service Documentation: https://wiki.cloud.clicksoftware.com/display/TEST/Field+Service+Edge+Documentation+Home

* Customer Engagement Module: https://wiki.cloud.clicksoftware.com/display/CDT/Customer+Engagement+Module+Documentation

* Download Center (requires ClickAccess login before clicking on this link): https://wiki.cloud.clicksoftware.com/display/DD/


NEXT UPDATE:

We expect it to take into early next week to fully restore all the original production site URLs. No further updates will be provided on this incident given above mentioned workaround until final resolution is in place.

We apologize for the inconvenience that this incident has caused. We will leave this incident open until the Documentation & Download site issues are resolved. If for some reason you are not able to access these temporary Documentation or Downloads through the above mentioned temporary URLs, please open a support case through https://community.clicksoftware.com

Thank You,

Click Support
Sep 10, 15:38 UTC
Update - Dear Customer,

We are actively working on to resolve the ongoing issue. Our team has completed the server upgrade hosting ClickSoftware Product Documentation & Downloads pages and is in the process to restore the services.

Our site URL *wiki.cloud.clicksoftware.com* is still unavailable and the team is working hard to restore the services ASAP, however, our Click Community, ClickAccess, is available for accessing our Knowledge Base & to open any support cases. If you need to access to a download file, please open a support case at: https://community.clicksoftware.com

We apologize for the inconvenience. We will leave this incident open until this issue is resolved & provide an update within the next 24 hours as more information becomes available.

Thank You,
Click Support
Sep 6, 16:40 UTC
Update - Dear Click Customer,

We appreciate your time and patience.

Our team has identified the issue restricting access to our to ClickSoftware Product Documentation & Downloads pages.

Our site URL *wiki.cloud.clicksoftware.com is currently unavailable are our team is working to restore the services ASAP.

Our customer portal, ClickAccess, is available for accessing our Knowledge Base & opening support cases. If you need additional assistance, please open a support case at: https://community.clicksoftware.com.

Thank you,
ClickSoftware Global Support
Sep 4, 12:02 UTC
Update - We are continuing to work on the issue and will share an update as the information becomes available.
We appreciate your patience.

-Click Support
Sep 3, 17:50 UTC
Identified - Dear Click Customer,

We are experiencing an issue with the server hosting our ClickSoftware Product Documentation & Downloads pages. All documentation and downloads for both Field Service Edge & Service Optimization V8.3 are currently not available. The site URL for this site is wiki.cloud.clicksoftware.com

Our customer portal, ClickAccess, is available for accessing our Knowledge Base & opening support cases. If you need to access to a download file, please open a support case at: https://community.clicksoftware.com

We apologize for the inconvenience. We will leave this incident open until this issue is resolved & provide an update in 24 hours to this incident as more information becomes available.

Thank you,
Click Support
Sep 2, 14:14 UTC
Sep 22, 2021

No incidents reported.

Sep 21, 2021
Completed - The scheduled maintenance has been completed.
Sep 21, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 07:00 UTC
Scheduled - Maintenance Information:
===================

Announcing an update to ClickMobile Touch for Field Service Edge on iOS and Android planned to be released on September 19, 2021. This release contains security and bug fixes, see ‘what is fixed in this release?’ section for more details.


Planned Date:
===========

We will post this release to the respective mobile application stores on the following date:

Apple iOS - Version 20.5.2 on Sunday, September 19, 2021
Android - Version 20.5.2 on Sunday, September 19, 2021

Please note it may take up to 48 hours from the dates listed above for the updated version to clear third-party vendor reviews and propagate out to the regional app stores. If any additional delay is encountered, we will make every effort to update this maintenance notice as soon as we have more details.

Beta access of version 20.5.2 - Currently Available for iOS & Android only. For customers who would like to participate in early access Mobile Beta:

Use the below links and follow the instructions:
[iOS] - https://testflight.apple.com/join/6VNg8JZl
[Android] - https://play.google.com/apps/testing/com.clicksoftware.ClickMobileTouch


What is Fixed in this Release?
=====================

[iOS] - Supporting 'new' *cloud.clicksoftware.com* certificate
[iOS] - Remove Slack key (security)
[iOS] - Remove old FCM key (security)
[iOS] - Fix opening help page from setting

[Android] - Supporting 'new' *cloud.clicksoftware.com* certificate
[Android] - Remove Slack key (security)
[Android] - Remove old FCM key (security)
[Android] - Fix opening help page from setting
[Android] - Fix upload PDF


Thank You,
Click Support
Sep 14, 14:22 UTC
Sep 20, 2021

No incidents reported.

Sep 19, 2021
Sep 18, 2021
Completed - The scheduled maintenance has been completed.
Sep 18, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 09:00 UTC
Scheduled - ClickSoftware Product Documentation & Downloads will be unavailable as part of corrective actions to resolve the issues outlined on this incident:
https://status.clicksoftware.com/incidents/3kbljl9zhjtf
Sep 17, 14:12 UTC
Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021
Completed - The scheduled maintenance has been completed.
Sep 12, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 09:30 UTC
Scheduled - Dear Click Customer,

As part of our continuous efforts to enhance the security of your Click Field Service Edge Cloud infrastructure, we will be upgrading our Amazon Web Application Firewall (WAF) to *WAF V2* hosted on our *AU Sandbox* for Field Service Edge *Integration Services*.

This change should not cause disruption of the services during the maintenance windows. Please see the ‘what actions do I need to take’ section for more details to mitigate the potential impact.

What is changing?
=============

WAF is a service that monitors the HTTP and HTTPS requests that are forwarded to Application Load Balancer for all FSE Cloud Services. WAF also provides control access to HTTP and HTTPS requests. We will be performing a version upgrade of the WAF services (4.x,6.x,6.x,8.x) to the latest version.

When is this changing?
================

The infrastructure change is scheduled for AU-SB for Integration Services on Sunday, September 12, 2021

Planned time window:
09:30 a.m. to 10:30 a.m. UTC

What to expect?
============

* The activity scope is infrastructure only - hosted Service Optimization services will be accessible during the maintenance (No downtime expected)
* The activity will include the WAF services version upgrade followed by the sanity testing

What actions do I need to take?
======================

* No specific actions are required from you during the time of the maintenance activity
* Given this is an update to the system that blocks potential malicious access to the Click Cloud Services - Click recommends you to test all your common business flows, scheduling tasks, testing that incoming & outgoing integrations are working, schedule operation are working, and that any tailored customization and business flow are working as expected at the conclusion of the maintenance window.

Click takes the availability and security of our Cloud Services and its impact to your business seriously as we aim to achieve higher security standards for our infrastructure associated to your instance.

Should you have any questions, please contact our Customer Support by opening a case via our ClickAccess Customer community (https://community.clicksoftware.com/)

Best Regards,
Click Support
Sep 1, 23:02 UTC
Sep 11, 2021

No incidents reported.

Sep 10, 2021
Sep 9, 2021

No incidents reported.