All Systems Operational
About This Site
We provide the current service availability for Click's cloud services.
Note: We have added an Analytics component under each FSE region. If you are not using Field Service Edge Analytics and do not wish to receive communications for this service you can click the 'subscribe to updates' button at the top to update your preferences.
Click here for a list of Incident History & Scheduled Maintenance: https://status.clicksoftware.com/history
North America - PR01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
?
Operational
North America - PR02
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
?
Operational
North America - PR03
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
?
Operational
North America - ST01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
?
Operational
Canada - PR01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
?
Operational
Canada - ST01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
?
Operational
Europe - PR01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
?
Operational
Europe - ST01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
?
Operational
United Kingdom - PR01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
?
Operational
United Kingdom - ST01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
?
Operational
Australia - PR01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
?
Operational
Australia - ST01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
?
Operational
Service Optimization V8 - North America
Operational
Service Optimization V8 - EMEA
Operational
Service Optimization V8 - AUS
Operational
Click Customer Support
Operational
ClickAccess - Customer Community
Operational
Phone - Support Hotline
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
FSE Fuji MR13 Update - EU Sandbox
Aug 14, 05:30-07:00 UTC
.
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR13 Release to Sandbox Environment listed below:
TARGET INSTANCES:
==============
EU Sandbox (SB)
TARGET SERVICES:
=============
All Product Services
AVAILABILITY:
==========
All services will be available during this maintenance window.
PLANNED DATE:
============
Sunday, August 14, 2022
PLANNED START & END TIMES:
=======================
EU SB - 5:30 a.m. to 7:00 a.m. UTC
How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:
https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.
Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:
* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ
What is next?
===========
* August 21-22 - Fuji MR13 Feature Activation in Sandbox for EU Region
Thank You,
Click Support
Posted on Aug 2, 08:59 UTC
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR13 Release to Sandbox Environment listed below:
TARGET INSTANCES:
==============
EU Sandbox (SB)
TARGET SERVICES:
=============
All Product Services
AVAILABILITY:
==========
All services will be available during this maintenance window.
PLANNED DATE:
============
Sunday, August 14, 2022
PLANNED START & END TIMES:
=======================
EU SB - 5:30 a.m. to 7:00 a.m. UTC
How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:
https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.
Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:
* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ
What is next?
===========
* August 21-22 - Fuji MR13 Feature Activation in Sandbox for EU Region
Thank You,
Click Support
Posted on Aug 2, 08:59 UTC
FSE Fuji MR13 Update - UK Sandbox
Aug 14, 06:30-08:00 UTC
.
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR13 Release to Sandbox Environment listed below:
TARGET INSTANCES:
==============
UK Sandbox (SB)
TARGET SERVICES:
=============
All Product Services
AVAILABILITY:
==========
All services will be available during this maintenance window.
PLANNED DATE:
============
Sunday, August 14, 2022
PLANNED START & END TIMES:
=======================
UK SB - 6:30 a.m. to 8:00 a.m. UTC
How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:
https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.
Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:
* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ
What is next?
===========
* August 21-22 - Fuji MR13 Feature Activation in Sandbox for UK Region
Thank You,
Click Support
Posted on Aug 2, 09:01 UTC
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR13 Release to Sandbox Environment listed below:
TARGET INSTANCES:
==============
UK Sandbox (SB)
TARGET SERVICES:
=============
All Product Services
AVAILABILITY:
==========
All services will be available during this maintenance window.
PLANNED DATE:
============
Sunday, August 14, 2022
PLANNED START & END TIMES:
=======================
UK SB - 6:30 a.m. to 8:00 a.m. UTC
How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:
https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.
Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:
* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ
What is next?
===========
* August 21-22 - Fuji MR13 Feature Activation in Sandbox for UK Region
Thank You,
Click Support
Posted on Aug 2, 09:01 UTC
FSE Fuji MR13 Update - CA Sandbox
Aug 14, 07:30-09:00 UTC
.
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR13 Release to Sandbox Environment listed below:
TARGET INSTANCES:
==============
CA Sandbox (SB)
TARGET SERVICES:
=============
All Product Services
AVAILABILITY:
==========
All services will be available during this maintenance window.
PLANNED DATE:
============
Sunday, August 14, 2022
PLANNED START & END TIMES:
=======================
CA SB - 7:30 a.m. to 9:00 a.m. UTC
How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:
https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.
Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:
* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ
What is next?
===========
* August 21-22 - Fuji MR13 Feature Activation in Sandbox for CA Region
Thank You,
Click Support
Posted on Aug 2, 08:57 UTC
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR13 Release to Sandbox Environment listed below:
TARGET INSTANCES:
==============
CA Sandbox (SB)
TARGET SERVICES:
=============
All Product Services
AVAILABILITY:
==========
All services will be available during this maintenance window.
PLANNED DATE:
============
Sunday, August 14, 2022
PLANNED START & END TIMES:
=======================
CA SB - 7:30 a.m. to 9:00 a.m. UTC
How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:
https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.
Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:
* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ
What is next?
===========
* August 21-22 - Fuji MR13 Feature Activation in Sandbox for CA Region
Thank You,
Click Support
Posted on Aug 2, 08:57 UTC
FSE Fuji MR13 Update - AU Sandbox
Aug 14, 08:30-10:00 UTC
.
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR13 Release to Sandbox Environment listed below:
TARGET INSTANCES:
==============
AU Sandbox (SB)
TARGET SERVICES:
=============
All Product Services
AVAILABILITY:
==========
All services will be available during this maintenance window.
PLANNED DATE:
============
Sunday, August 14, 2022
PLANNED START & END TIMES:
=======================
AU SB - 8:30 a.m. to 10:00 a.m. UTC
How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:
https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.
Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:
* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ
What is next?
===========
* August 21-22 - Fuji MR13 Feature Activation in Sandbox for AU Region
Thank You,
Click Support
Posted on Aug 2, 09:06 UTC
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR13 Release to Sandbox Environment listed below:
TARGET INSTANCES:
==============
AU Sandbox (SB)
TARGET SERVICES:
=============
All Product Services
AVAILABILITY:
==========
All services will be available during this maintenance window.
PLANNED DATE:
============
Sunday, August 14, 2022
PLANNED START & END TIMES:
=======================
AU SB - 8:30 a.m. to 10:00 a.m. UTC
How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:
https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.
Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:
* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ
What is next?
===========
* August 21-22 - Fuji MR13 Feature Activation in Sandbox for AU Region
Thank You,
Click Support
Posted on Aug 2, 09:06 UTC
FSE Fuji MR13 Update - NA Sandbox
Aug 14, 08:30-10:00 UTC
.
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR13 Release to Sandbox Environment listed below:
TARGET INSTANCES:
==============
NA Sandbox (SB)
TARGET SERVICES:
=============
All Product Services
AVAILABILITY:
==========
All services will be available during this maintenance window.
PLANNED DATE:
============
Sunday, August 14, 2022
PLANNED START & END TIMES:
=======================
NA SB - 8:30 a.m. to 10:00 a.m. UTC
How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:
https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.
Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:
* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ
What is next?
===========
* August 21-22 - Fuji MR13 Feature Activation in Sandbox for NA Region
Thank You,
Click Support
Posted on Aug 2, 08:54 UTC
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR13 Release to Sandbox Environment listed below:
TARGET INSTANCES:
==============
NA Sandbox (SB)
TARGET SERVICES:
=============
All Product Services
AVAILABILITY:
==========
All services will be available during this maintenance window.
PLANNED DATE:
============
Sunday, August 14, 2022
PLANNED START & END TIMES:
=======================
NA SB - 8:30 a.m. to 10:00 a.m. UTC
How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:
https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.
Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:
* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ
What is next?
===========
* August 21-22 - Fuji MR13 Feature Activation in Sandbox for NA Region
Thank You,
Click Support
Posted on Aug 2, 08:54 UTC
FSE Fuji MR13 - Coming Release
Sep 4, 07:00-08:00 UTC
Dear Customer,
Click would like to update you on the upcoming Field Service Edge Fuji MR13 Release.
The Fuji MR13 release continues to focus on several improvements in product security and trust. Please visit our Planned Content for Next Release to find out more details of Fuji MR13:
https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
*ClickAccess Community Login Required.
What’s next?
===============
Please see below the target maintenance schedule for both Sandbox and Production environments planned to be performed on your Click Field Service Edge instance. These dates may change based on testing results and feedback during sandbox deployment.
Sandbox Deployment:
=================
All Regions - Sunday, August 14, 2022
Production Deployment:
=================
EU & AU Regions - Sunday, August 28, 2022
NA, CA & UK Regions - Sunday, September 4, 2022
We will communicate with you 2 weeks prior to these maintenance activities with a POD specific post that contains up-to-date information along with their timelines.
Thank You,
Click Support
Posted on Jun 28, 05:23 UTC
Click would like to update you on the upcoming Field Service Edge Fuji MR13 Release.
The Fuji MR13 release continues to focus on several improvements in product security and trust. Please visit our Planned Content for Next Release to find out more details of Fuji MR13:
https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
*ClickAccess Community Login Required.
What’s next?
===============
Please see below the target maintenance schedule for both Sandbox and Production environments planned to be performed on your Click Field Service Edge instance. These dates may change based on testing results and feedback during sandbox deployment.
Sandbox Deployment:
=================
All Regions - Sunday, August 14, 2022
Production Deployment:
=================
EU & AU Regions - Sunday, August 28, 2022
NA, CA & UK Regions - Sunday, September 4, 2022
We will communicate with you 2 weeks prior to these maintenance activities with a POD specific post that contains up-to-date information along with their timelines.
Thank You,
Click Support
Posted on Jun 28, 05:23 UTC
Click FSE ClickMobile Touch & Service Edge Mobile (Native) Releases
Sep 7, 07:00 - Sep 9, 07:00 UTC
Maintenance Information:
===================
As part of FSE Fuji MR13 Release, we would like to announce an update to ClickMobile Touch & Service Edge Mobile (Native) for Field Service Edge on iOS, Android & Windows planned to be released on the dates below. These releases contain bug fixes, see ‘what is fixed in this release?’ section for more details.
Planned Date:
===========
We will post the releases to the mobile application stores on the following dates:
**ClickMobile Touch**
iOS - Version 20.5.5 on on Sunday, August 28, 2022
Android - Version 20.5.5 on Sunday, August 28, 2022
Windows - Version 20.5.14 on Sunday, August 28, 2022
**Service Edge Mobile (Native)**
iOS - Version 1.7.13.0 on Wednesday, September 7,2022
Android - Version 1.7.3 on Wednesday, September 7,2022
Please note it may take up to 48 hours from the dates listed above for the updated version to clear third-party vendor reviews and propagate out to the regional app stores. If any additional delay is encountered, we will make every effort to update this maintenance notice as soon as we have more details.
Beta access of ClickMobile Touch version 20.5.5 - To be made available on August 14, 2022 for iOS & Android only. For customers who would like to participate in early access Mobile Beta:
Use this link Beta test on iOS and follow the instructions:
https://testflight.apple.com/join/6VNg8JZl
Use this link Beta test on Android and follow the instructions:
https://play.google.com/apps/testing/com.clicksoftware.ClickMobileTouch
What is Fixed in this Release?
=====================
CM Touch: [Windows] Allow external browser for SSO login
CM Touch: [All] Security and General bug fixes
Native: [All] Login history and security fixes
Thank You,
Click Support
Posted on Aug 4, 07:59 UTC
===================
As part of FSE Fuji MR13 Release, we would like to announce an update to ClickMobile Touch & Service Edge Mobile (Native) for Field Service Edge on iOS, Android & Windows planned to be released on the dates below. These releases contain bug fixes, see ‘what is fixed in this release?’ section for more details.
Planned Date:
===========
We will post the releases to the mobile application stores on the following dates:
**ClickMobile Touch**
iOS - Version 20.5.5 on on Sunday, August 28, 2022
Android - Version 20.5.5 on Sunday, August 28, 2022
Windows - Version 20.5.14 on Sunday, August 28, 2022
**Service Edge Mobile (Native)**
iOS - Version 1.7.13.0 on Wednesday, September 7,2022
Android - Version 1.7.3 on Wednesday, September 7,2022
Please note it may take up to 48 hours from the dates listed above for the updated version to clear third-party vendor reviews and propagate out to the regional app stores. If any additional delay is encountered, we will make every effort to update this maintenance notice as soon as we have more details.
Beta access of ClickMobile Touch version 20.5.5 - To be made available on August 14, 2022 for iOS & Android only. For customers who would like to participate in early access Mobile Beta:
Use this link Beta test on iOS and follow the instructions:
https://testflight.apple.com/join/6VNg8JZl
Use this link Beta test on Android and follow the instructions:
https://play.google.com/apps/testing/com.clicksoftware.ClickMobileTouch
What is Fixed in this Release?
=====================
CM Touch: [Windows] Allow external browser for SSO login
CM Touch: [All] Security and General bug fixes
Native: [All] Login history and security fixes
Thank You,
Click Support
Posted on Aug 4, 07:59 UTC