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About This Site
We provide the current service availability for Click's cloud services.
Note: We have added an Analytics component under each FSE region. If you are not using Field Service Edge Analytics and do not wish to receive communications for this service you can click the 'subscribe to updates' button at the top to update your preferences.
Click here for a list of Incident History & Scheduled Maintenance: https://status.clicksoftware.com/history
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had a major outage.
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Scheduled Maintenance
Critical Upgrade to ClickMobile Touch Windows 20.5.20
Jul 28, 2024 07:00-08:00 UTC
Dear Click Customer,
The message below supersedes any other previous announcements related to this topic, so please read it carefully.
ClickMobile Touch version 20.5.20 for Windows was released and is available in the Windows Store.
This new update is crucial for your ability to operate your ClickMobile Touch app properly.
What is the reason for this update?
=======================
Security is our top priority. After a thorough review, we have identified potential vulnerabilities in a few internal APIs that are used to synchronize data between the app and the server. To maintain the integrity of our services and protect your data, we have decided to retire these APIs and replace them with a more secure and robust version.
This change in the APIs shouldn’t impact the user functionality or the user experience.
*We recognize that some customers may need additional time to complete the necessary update. Therefore, we have extended the time window for updating the app by another week; See new date below.
What is required from your users?
====================
ClickMobile Touch Windows users must upgrade to the latest version - 20.5.20.
Important Dates:
============
Sunday, July 28th - By this date, the ClickMobile Touch app must be upgraded to version 20.5.20 in order to properly sync with the server.
Thank You,
Click Support
Posted on Jul 17, 2024 - 11:42 UTC
The message below supersedes any other previous announcements related to this topic, so please read it carefully.
ClickMobile Touch version 20.5.20 for Windows was released and is available in the Windows Store.
This new update is crucial for your ability to operate your ClickMobile Touch app properly.
What is the reason for this update?
=======================
Security is our top priority. After a thorough review, we have identified potential vulnerabilities in a few internal APIs that are used to synchronize data between the app and the server. To maintain the integrity of our services and protect your data, we have decided to retire these APIs and replace them with a more secure and robust version.
This change in the APIs shouldn’t impact the user functionality or the user experience.
*We recognize that some customers may need additional time to complete the necessary update. Therefore, we have extended the time window for updating the app by another week; See new date below.
What is required from your users?
====================
ClickMobile Touch Windows users must upgrade to the latest version - 20.5.20.
Important Dates:
============
Sunday, July 28th - By this date, the ClickMobile Touch app must be upgraded to version 20.5.20 in order to properly sync with the server.
Thank You,
Click Support
Posted on Jul 17, 2024 - 11:42 UTC
FSE Fuji MR19 - Coming Release
Sep 15, 2024 07:00-08:00 UTC
Dear Click Customer,
Click would like to update you on the upcoming Field Service Edge Fuji MR19 Release.
The Fuji MR19 release continues to focus on several improvements in product security and trust. Please visit our Planned Content for Next Release to find out more details of Fuji MR19:
https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
*ClickAccess Community Login Required.
What’s next?
===============
Please see below the target maintenance schedule for both Sandbox and Production environments planned to be performed on your Click Field Service Edge instance. These dates may change based on testing results and feedback during sandbox deployment.
Sandbox Deployment:
=================
All Regions - Sunday, August 11, 2024
Feature Activation to Sandbox - August 19. 2024
Production Deployment:
=================
EU & AU Regions - Sunday, September 8, 2024
NA, CA & UK Regions - Sunday, September 15, 2024
Feature Activation to Production - September 23, 2024
We will communicate with you 2 weeks prior to these maintenance activities with a POD specific post that contains up-to-date information along with their timelines.
Thank You,
Click Support
Posted on Jul 03, 2024 - 06:29 UTC
Click would like to update you on the upcoming Field Service Edge Fuji MR19 Release.
The Fuji MR19 release continues to focus on several improvements in product security and trust. Please visit our Planned Content for Next Release to find out more details of Fuji MR19:
https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
*ClickAccess Community Login Required.
What’s next?
===============
Please see below the target maintenance schedule for both Sandbox and Production environments planned to be performed on your Click Field Service Edge instance. These dates may change based on testing results and feedback during sandbox deployment.
Sandbox Deployment:
=================
All Regions - Sunday, August 11, 2024
Feature Activation to Sandbox - August 19. 2024
Production Deployment:
=================
EU & AU Regions - Sunday, September 8, 2024
NA, CA & UK Regions - Sunday, September 15, 2024
Feature Activation to Production - September 23, 2024
We will communicate with you 2 weeks prior to these maintenance activities with a POD specific post that contains up-to-date information along with their timelines.
Thank You,
Click Support
Posted on Jul 03, 2024 - 06:29 UTC
Click Field Service Edge ClickMobile Touch Release 20.5.11 - Android
Sep 17, 2024 07:00 - Sep 19, 2024 07:00 UTC
Maintenance Information:
=================
We are excited to announce an upcoming update to ClickMobile Touch for Field Service Edge on Android, scheduled to release on September 17, 2024. For a detailed list of changes in this release, please refer to the 'What was changed in this Release?' section.
Planned release dates:
===============
*August 11 - The ClickMobile Touch app upgraded version 20.5.11 will be available in the Google Play Store for Beta users. At this point, the Beta should be tested with a Sandbox environment.
*September 17 - The ClickMobile Touch app will be available in the Google Play Store. It will replace the existing app (version 20.5.10) and shall be available for all users and environments on this date.
Please note these dates are contingent upon the schedule of MR19. If there is a delay in the deployment, the deployment dates for the upgraded app might also be postponed accordingly and we will make every effort to update this maintenance notice as soon as we have more details. Also, it may take up to 48 hours from the dates listed above for the updated version to clear third-party vendor reviews and propagate out to the regional app stores.
For customers who wish to install and test the Beta version, please use the following link to download this version:
https://play.google.com/store/apps/details?id=com.clicksoftware.ClickMobileTouch&hl=en-US&ah=nS0U2W7j7BcCNgDJf7mHI1MTyLM
*Click on ‘Join the Beta’
What was changed in this Release?
=======================
* Mobile cookies in the authentication process (login) - Check that the user remains authenticated while sending requests to the server (such as getting and updating objects).
* Files - Check that customizations work, as well as uploading and downloading attachments.
* Custom icons - If you use custom icons for the side menu and Home screen make sure they are displayed and function.
* Camera - Check that users can upload files from the camera and photo gallery.
* Push notification - The first time the client is uploaded the user is requested to approve notifications (only once, the same as when approving location or camera usage). Check that push notifications work when the app is running in the background.
* Location service - Check that the location service is working.
* Offline and Online switch- Check that when switching back to Online mode, updates are sent to the server appropriately (certain tasks might reflect changes in FSE Studio).
* Barcode Scanner - If used, make sure it works as expected.
Apart from these functionalities, you should test the general functionality of the app and please let us know if you find any issues.
Thank You,
Click Support
Posted on Jul 26, 2024 - 05:52 UTC
=================
We are excited to announce an upcoming update to ClickMobile Touch for Field Service Edge on Android, scheduled to release on September 17, 2024. For a detailed list of changes in this release, please refer to the 'What was changed in this Release?' section.
Planned release dates:
===============
*August 11 - The ClickMobile Touch app upgraded version 20.5.11 will be available in the Google Play Store for Beta users. At this point, the Beta should be tested with a Sandbox environment.
*September 17 - The ClickMobile Touch app will be available in the Google Play Store. It will replace the existing app (version 20.5.10) and shall be available for all users and environments on this date.
Please note these dates are contingent upon the schedule of MR19. If there is a delay in the deployment, the deployment dates for the upgraded app might also be postponed accordingly and we will make every effort to update this maintenance notice as soon as we have more details. Also, it may take up to 48 hours from the dates listed above for the updated version to clear third-party vendor reviews and propagate out to the regional app stores.
For customers who wish to install and test the Beta version, please use the following link to download this version:
https://play.google.com/store/apps/details?id=com.clicksoftware.ClickMobileTouch&hl=en-US&ah=nS0U2W7j7BcCNgDJf7mHI1MTyLM
*Click on ‘Join the Beta’
What was changed in this Release?
=======================
* Mobile cookies in the authentication process (login) - Check that the user remains authenticated while sending requests to the server (such as getting and updating objects).
* Files - Check that customizations work, as well as uploading and downloading attachments.
* Custom icons - If you use custom icons for the side menu and Home screen make sure they are displayed and function.
* Camera - Check that users can upload files from the camera and photo gallery.
* Push notification - The first time the client is uploaded the user is requested to approve notifications (only once, the same as when approving location or camera usage). Check that push notifications work when the app is running in the background.
* Location service - Check that the location service is working.
* Offline and Online switch- Check that when switching back to Online mode, updates are sent to the server appropriately (certain tasks might reflect changes in FSE Studio).
* Barcode Scanner - If used, make sure it works as expected.
Apart from these functionalities, you should test the general functionality of the app and please let us know if you find any issues.
Thank You,
Click Support
Posted on Jul 26, 2024 - 05:52 UTC