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We provide the current service availability for Click's cloud services.

North America - PR01 Operational
90 days ago
99.78 % uptime
Today
Schedule Operational
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99.86 % uptime
Today
Integration Operational
90 days ago
99.63 % uptime
Today
Mobile Operational
90 days ago
99.86 % uptime
Today
North America - PR02 Operational
90 days ago
99.86 % uptime
Today
Schedule Operational
90 days ago
99.86 % uptime
Today
Integration Operational
90 days ago
99.86 % uptime
Today
Mobile Operational
90 days ago
99.86 % uptime
Today
North America - PR03 Operational
90 days ago
99.83 % uptime
Today
Schedule Operational
90 days ago
99.86 % uptime
Today
Integration Operational
90 days ago
99.86 % uptime
Today
Mobile Operational
90 days ago
99.78 % uptime
Today
North America - ST01 Operational
Schedule Operational
Integration Operational
Mobile Operational
Canada - PR01 Operational
90 days ago
99.86 % uptime
Today
Schedule Operational
90 days ago
99.86 % uptime
Today
Integration Operational
90 days ago
99.86 % uptime
Today
Mobile Operational
90 days ago
99.86 % uptime
Today
Canada - ST01 Operational
Schedule Operational
Integration Operational
Mobile Operational
Europe - PR01 Operational
90 days ago
99.82 % uptime
Today
Schedule Operational
90 days ago
99.86 % uptime
Today
Integration Operational
90 days ago
99.83 % uptime
Today
Mobile Operational
90 days ago
99.77 % uptime
Today
Europe - ST01 Operational
Schedule Operational
Integration Operational
Mobile Operational
United Kingdom - PR01 Operational
90 days ago
99.86 % uptime
Today
Schedule Operational
90 days ago
99.86 % uptime
Today
Integration Operational
90 days ago
99.86 % uptime
Today
Mobile Operational
90 days ago
99.86 % uptime
Today
United Kingdom - ST01 Operational
Schedule Operational
Integration Operational
Mobile Operational
Australia - PR01 Operational
90 days ago
99.86 % uptime
Today
Schedule Operational
90 days ago
99.86 % uptime
Today
Integration Operational
90 days ago
99.86 % uptime
Today
Mobile Operational
90 days ago
99.86 % uptime
Today
Australia - ST01 Operational
Schedule Operational
Integration Operational
Mobile Operational
Service Optimization V8 - North America Operational
Service Optimization V8 - EMEA Operational
Service Optimization V8 - AUS Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
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No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
MAINTENANCE INFORMATION:
======================

Announcing an update to ClickMobile Touch for Field Service Edge on Windows mobile - Version 20.4.5.0

This release contains bug fixes, see ‘what is fixed in this release?’ section for more details.


PLANNED DATE:
=============

We will post this release to the Windows mobile application store on Sunday November 29, 2020, for ClickMobile Touch (version 20.4.5.0)

Please note it may take up to 48 hours from the date listed above for the updated version to clear third-party vendor reviews and propagate out to the regional app stores. If any additional delay is encountered, we will make every effort to update this maintenance notice as soon as we have more details.


What is Fixed in this Release?
=====================

[Win 10] Fix for Location Tracking using new plugin compatible with MR6


Thank You,

Click Support
Posted on Nov 24, 21:01 UTC
Past Incidents
Nov 25, 2020

No incidents reported today.

Nov 24, 2020

No incidents reported.

Nov 23, 2020
Completed - ClickMobile Touch for Android (version 20.4.7) is now available for download on the Google Play store.
Nov 23, 13:56 UTC
In progress - Android 20.4.7 App will be uploaded on Sunday 22 November, 2020
Nov 22, 07:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 19, 14:30 UTC
In progress - Android 20.4.7 App will be uploaded on Sunday 22 November, 2020
Nov 22, 07:00 UTC
Scheduled - Change in Date: ClickMobile Touch for Field Service Edge on Android - Version 20.4.7 will post to Google Play store Sunday 22 November and be available within up to 48 hours review period per Google standard app review processes.
Nov 19, 13:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 17:47 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 18, 17:47 UTC
In progress - Change in Date: ClickMobile Touch for Field Service Edge on Android - Version 20.4.7 will post to Google Play store Sunday 22 November and be available within up to 48 hours review period per Google standard app review processes.
Nov 22, 07:00 UTC
Scheduled - MAINTENANCE INFORMATION:
======================

Announcing an update to ClickMobile Touch for Field Service Edge on Android - Version 20.4.7

This release contains bug fixes, see ‘what is fixed in this release?’ section for more details.


PLANNED DATE:
=============

We will post this release to the Google Play mobile application store on November 18, 2020, for ClickMobile Touch Android (version 20.4.7)

Please note it may take up to 48 hours from the date listed above for the updated version to clear third-party vendor reviews and propagate out to the regional app stores. If any additional delay is encountered, we will make every effort to update this maintenance notice as soon as we have more details.

For customers who would like to participate in early access Mobile Beta:

Use this link Beta test on Android and follow the instructions: https://play.google.com/apps/testing/com.clicksoftware.ClickMobileTouch


What is Fixed in this Release?
=====================

[Android] - Fix Location tracking after logout
[Android] - Fix Location Tracking to match GPS configuration


Thank You,

Click Support
Nov 17, 14:06 UTC
Nov 22, 2020
Completed - The scheduled maintenance has been completed.
Nov 22, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 11:30 UTC
Scheduled - .
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR06 Release to Production Environment listed below.


TARGET INSTANCE:
==============
AU Production (AU-PR)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, November 22nd, 2020


PLANNED START & END TIMES:
=======================
AU-PR - 11:30 a.m. UTC to 01:00 p.m. UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ


WHAT'S NEXT:
===========
* December 6th - 7th, 2020 - Fuji MR06 Feature Activation in Production - AU Region


Thank You,
Click Support
Nov 5, 04:20 UTC
Completed - The scheduled maintenance has been completed.
Nov 22, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 10:30 UTC
Scheduled - .
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR06 Release to Production Environment listed below.


TARGET INSTANCE:
==============
NA Production (NA03-PR)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, November 22nd, 2020


PLANNED START & END TIMES:
=======================
NA03-PR - 10:30 a.m. UTC to 12:00 p.m. UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ


WHAT'S NEXT:
===========
* December 6th - 7th, 2020 - Fuji MR06 Feature Activation in Production - NA Region


Thank You,
Click Support
Nov 5, 04:10 UTC
Completed - The scheduled maintenance has been completed.
Nov 22, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 09:30 UTC
Scheduled - .
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR06 Release to Production Environment listed below.


TARGET INSTANCE:
==============
NA Production (NA02-PR)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, November 22nd, 2020


PLANNED START & END TIMES:
=======================
NA02-PR - 09:30 a.m. UTC to 11:00 a.m. UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ


WHAT'S NEXT:
===========
* December 6th - 7th, 2020 - Fuji MR06 Feature Activation in Production - NA Region


Thank You,
Click Support
Nov 5, 04:08 UTC
Completed - The scheduled maintenance has been completed.
Nov 22, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 08:30 UTC
Scheduled - .
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR06 Release to Production Environment listed below.


TARGET INSTANCE:
==============
NA Production (NA01-PR)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, November 22nd, 2020


PLANNED START & END TIMES:
=======================
NA01-PR - 08:30 a.m. UTC to 10:00 a.m. UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ


WHAT'S NEXT:
===========
* December 6th - 7th, 2020 - Fuji MR06 Feature Activation in Production - NA Region


Thank You,
Click Support
Nov 5, 04:03 UTC
Completed - The scheduled maintenance has been completed.
Nov 22, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 07:30 UTC
Scheduled - .
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR06 Release to Production Environment listed below.


TARGET INSTANCE:
==============
CA Production (CA-PR)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, November 22nd, 2020


PLANNED START & END TIMES:
=======================
CA-PR - 07:30 a.m. UTC to 09:00 a.m. UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ


WHAT'S NEXT:
===========
* December 6th - 7th, 2020 - Fuji MR06 Feature Activation in Production - CA Region


Thank You,
Click Support
Nov 5, 04:13 UTC
Completed - The scheduled maintenance has been completed.
Nov 22, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 06:30 UTC
Scheduled - .
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR06 Release to Production Environment listed below.


TARGET INSTANCE:
==============
UK Production (UK-PR)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, November 22nd, 2020


PLANNED START & END TIMES:
=======================
UK-PR - 06:30 a.m. UTC to 08:00 a.m. UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ


WHAT'S NEXT:
===========
* December 6th - 7th, 2020 - Fuji MR06 Feature Activation in Production - UK Region


Thank You,
Click Support
Nov 5, 04:16 UTC
Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020
Postmortem - Read details
Nov 25, 06:15 UTC
Resolved - Dear Customer,

The issue affecting Field Service Edge service has now been resolved.


We are sorry for any inconvenience this may have caused. Ensuring your success is our top priority at Click, and we’re focused on learning from this issue and preventing any recurrences. We have started on the root cause analysis and it will be posted to this incident record once complete.

Thank you for your patience,

Click Support
Nov 18, 12:01 UTC
Update - We are continuing to work on a fix for this issue.
Nov 18, 11:00 UTC
Update - ClickSchedule is back to normal. ClickMobile is still down, since we disable the TDS.
Stay tuned for further updates.
Nov 18, 10:24 UTC
Update - We are continuing to work on a fix for this issue.
Nov 18, 10:00 UTC
Update - We are continuing to work on a fix for this issue.
Nov 18, 09:53 UTC
Update - Upon further investigation, we found issues with Production environments as well.
The details have been updated.
Nov 18, 09:15 UTC
Identified - We have identified an issue with Field Service Edge (FSE) services as the login page on all Sandbox environments are returning 500 gateway timeout error.
We are currently working on the solution. We will keep you updated on the progress.
Nov 18, 08:52 UTC
Nov 17, 2020
Completed - The scheduled maintenance has been completed.
Nov 17, 05:00 UTC
Verifying - ClickMobile Touch for Field Service Edge for Apple iOS - Version 20.4.4, is now available for download in the Apple App Store. Please got to the link below (view previous maintenance update) to see the full list of what is Fixed in this Release.
Nov 16, 15:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 05:00 UTC
Scheduled - MAINTENANCE INFORMATION:
======================

Announcing an update to ClickMobile Touch for Field Service Edge. This release contains bug fixes, see ‘what is fixed in this release?’ section for more details.


PLANNED DATE:
=============

We will post this release to the mobile application store on the following date:

Apple iOS - Version 20.4.4 November 15, 2020

Please note it may take up to 48 hours from the dates listed above for the updated version to clear third-party vendor reviews and propagate out to the regional app stores. If any additional delay is encountered, we will make every effort to update this maintenance notice as soon as we have more details.

Beta access of version 20.4.4 - Currently Available for iOS & Android only. For customers who would like to participate in early access Mobile Beta:

Use this link for iOS and follow the instructions:
https://testflight.apple.com/join/6VNg8JZl


What is Fixed in this Release?
=====================

[iOS] - Replacement of WebView to WebKit browser
[iOS] - Bug fix for hashed SHA 256 wasn't working for a full username.
[iOS] - Bug fix that caused the app to crash when using SSO login.
[iOS] - Bug fix that caused the logout process to stuck endlessly.
[iOS] - Bug fix for Push Notifications wasn't received while the app was in the background.
[iOS] - Bug fix for Location Service wasn't active while running in the background.
[iOS] - Bug fix for uploading attachments from the system.
[iOS] - Bug fix for session timeout doesn't force to log the user out.
[iOS] - Bug fix for missing application logo.
[iOS] - Bug fix for unique attachments names when uploading.
[iOS] - AppCenter Crashlytics is now disabled.


Thank You,
Click Support
Oct 8, 16:13 UTC
Nov 16, 2020
Nov 15, 2020
Completed - The scheduled maintenance has been completed.
Nov 15, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 06:30 UTC
Scheduled - .
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR06 Release to Production Environment listed below.


TARGET INSTANCE:
==============
EU Production (EU-PR)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, November 15th, 2020


PLANNED START & END TIMES:
=======================
EU PR - 06:30 a.m. UTC to 08:00 a.m. UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ


WHAT'S NEXT:
===========
* December 6th - 7th, 2020 - Fuji MR06 Feature Activation in Production - EU Region


Thank You,
Click Support
Nov 2, 09:08 UTC
Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020

No incidents reported.

Nov 11, 2020

No incidents reported.