All Systems Operational

About This Site

We provide the current service availability for Click's cloud services.

Note: We have added an Analytics component under each FSE region. If you are not using Field Service Edge Analytics and do not wish to receive communications for this service you can click the 'subscribe to updates' button at the top to update your preferences.

Click here for a list of Incident History & Scheduled Maintenance: https://status.clicksoftware.com/history

North America - PR01 Operational
90 days ago
99.89 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
99.69 % uptime
Today
Analytics ? Operational
North America - PR02 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
North America - PR03 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
North America - ST01 Operational
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Canada - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
Canada - ST01 Operational
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Europe - PR01 Operational
90 days ago
99.87 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
99.63 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
Europe - ST01 Operational
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
United Kingdom - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
United Kingdom - ST01 Operational
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Australia - PR01 Operational
90 days ago
99.98 % uptime
Today
Schedule Operational
90 days ago
99.94 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
Australia - ST01 Operational
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Service Optimization V8 - North America Operational
Service Optimization V8 - EMEA Operational
Service Optimization V8 - AUS Operational
Click Customer Support Operational
ClickAccess - Customer Community Operational
Phone - Support Hotline Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
.
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge release Fuji MR12 to Production Environment listed below:


TARGET INSTANCES:
==============
UK Production (UK-PR)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, May 29, 2022


PLANNED START & END TIMES:
=======================
UK-PR - 5:30 AM to 7:00 AM UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ


What is next?
===========
* June 12-13 - Fuji MR12 Feature Activation in Production - UK Region


Thank You,
Click Support

Posted on May 16, 18:53 UTC
.
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge release Fuji MR12 to Production Environment listed below:


TARGET INSTANCES:
==============
CA Production (CA-PR)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, May 29, 2022


PLANNED START & END TIMES:
=======================
CA-PR - 6:30 AM to 8:00 AM UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ


What is next?
===========
* June 12-13 - Fuji MR12 Feature Activation in Production - CA Region


Thank You,
Click Support

Posted on May 16, 18:51 UTC
Maintenance Information:
===================

Announcing an update to ClickMobile Touch for Field Service Edge on iOS, Android & Windows planned to be released on May 29, 2022. This release contains bug fixes, see ‘what is fixed in this release?’ section for more details.

Planned Date:
===========

We will post this release to the mobile application store on the following date:

iOS - Version 20.5.4 on Sunday, May 29, 2022
Android - Version 20.5.4 on Sunday, May 29, 2022
Windows - Version 20.5.12.0 on Sunday, May 29, 2022

Please note it may take up to 48 hours from the date listed above for the updated version to clear third-party vendor reviews and propagate out to the regional app stores. If any additional delay is encountered, we will make every effort to update this maintenance notice as soon as we have more details.

Beta access of version 20.5.4 - To be made available on May 12, 2022 for iOS & Android only. For customers who would like to participate in early access Mobile Beta:

Use this link Beta test on iOS and follow the instructions:
https://testflight.apple.com/join/6VNg8JZl

Use this link Beta test on Android and follow the instructions:
https://play.google.com/apps/testing/com.clicksoftware.ClickMobileTouch

What is Fixed in this Release?
====================

[All] - Security and general bug fixes


Thank You,
Click Support

Posted on May 3, 16:18 UTC
.
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge release Fuji MR12 to Production Environment listed below:


TARGET INSTANCES:
==============
NA Production (PR01, PR02, PR03)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, May 29, 2022


PLANNED START & END TIMES:
=======================
NA01-PR - 7:30 AM to 9:00 AM UTC
NA02-PR - 8:30 AM to 10:00 AM UTC
NA03-PR - 9:30 AM to 11:00 AM UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ


What is next?
===========
* June 12-13 - Fuji MR12 Feature Activation in Production - NA Region


Thank You,
Click Support

Posted on May 16, 18:49 UTC
Past Incidents
May 24, 2022

No incidents reported today.

May 23, 2022
Resolved - Dear Customer,

The issue affecting the ClickAccess Documentation pages - wiki.cloud.clicksoftware.com is now resolved.

We are sorry for any inconvenience this may have caused. Thank you for being so patient.

If you face any issues while accessing the site, please feel free to contact us at cksw-support@salesforce.com

Thank you,
ClickSoftware Global Support

May 23, 13:44 UTC
Identified - ClickAccess Documentation pages - wiki.cloud.clicksoftware.com is currently unavailable.

Our Technology teams are working to resolve the issue. We will provide update as soon as we have the information available.

-Click Support

May 19, 19:41 UTC
May 22, 2022
Completed - The scheduled maintenance has been completed.
May 22, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 06:30 UTC
Scheduled - .
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge release Fuji MR12 to Production Environment listed below:


TARGET INSTANCES:
==============
AU Production (AU-PR)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, May 22, 2022


PLANNED START & END TIMES:
=======================
AU-PR - 6:30 AM to 8:00 AM UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ


What is next?
===========
* June 12-13 - Fuji MR12 Feature Activation in Production - AU Region


Thank You,
Click Support

May 9, 18:54 UTC
Completed - The scheduled maintenance has been completed.
May 22, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 05:30 UTC
Scheduled - .
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge release Fuji MR12 to Production Environment listed below:


TARGET INSTANCES:
==============
EU Production (EU-PR)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, May 22, 2022


PLANNED START & END TIMES:
=======================
EU-PR - 5:30 AM to 7:00 AM UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ


What is next?
===========
* June 12-13 - Fuji MR12 Feature Activation in Production - EU Region


Thank You,
Click Support

May 9, 18:52 UTC
May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022
May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022
Completed - The scheduled maintenance has been completed.
May 16, 18:54 UTC
Scheduled - Dear Customer,

Click would like to update you on the upcoming Field Service Edge Fuji MR12 Release.

The Fuji MR12 release continues to focus on several improvements in product security and trust. Please visit our Planned Content for Next Release to find out more details of Fuji MR12:

https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release

*ClickAccess Community Login Required.


What’s next?
===============

Please see below the target maintenance schedule for both Sandbox and Production environments planned to be performed on your Click Field Service Edge instance. These dates may change based on testing results and feedback during sandbox deployment.

Sandbox Deployment:
=================

All Regions - Monday, May 9, 2022

Production Deployment:
=================

EU & AU Regions - Sunday, May 22, 2022
NA, CA & UK Regions - Sunday, May 29, 2022

We will communicate with you 2 weeks prior to these maintenance activities with a POD specific post that contains up-to-date information along with their timelines.


Thank You,
Click Support

Mar 15, 09:11 UTC
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.