In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 07:00 UTC
Scheduled - MAINTENANCE INFORMATION:
======================

Announcing an update to Service Edge Mobile (Native) for Field Service Edge on iOS. This release contains bugs fixes, see ‘what is fixed in this release?’ section for more details.


PLANNED DATE:
=============

We will post the following release to the Apple App Store on Tuesday, August 3rd, 2021:

*Service Edge Mobile (Native) - Version 1.7.10.0 for iOS*

Please note it may take up to 48 hours from the date listed above for the updated version to clear third-party vendor reviews and propagate out to the regional app stores. If any additional delay is encountered, we will make every effort to update this maintenance notice as soon as we have more details.


What is Fixed in these Release?
=====================

1. Fixed a bug in saving inner object, in the multi-value list
2. Fixed a crash in a specific case of uploading attachments
3. Fixed bug in expression.


Thank You,
Click Support

About This Site

We provide the current service availability for Click's cloud services.

Click here for a list of Incident History & Scheduled Maintenance: https://status.clicksoftware.com/history

North America - PR01 Under Maintenance
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Under Maintenance
90 days ago
100.0 % uptime
Today
North America - PR02 Under Maintenance
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Under Maintenance
90 days ago
100.0 % uptime
Today
North America - PR03 Under Maintenance
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Under Maintenance
90 days ago
100.0 % uptime
Today
North America - ST01 Operational
Schedule Operational
Integration Operational
Mobile Operational
Canada - PR01 Under Maintenance
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Under Maintenance
90 days ago
100.0 % uptime
Today
Canada - ST01 Operational
Schedule Operational
Integration Operational
Mobile Operational
Europe - PR01 Under Maintenance
90 days ago
99.99 % uptime
Today
Schedule Operational
90 days ago
99.98 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Under Maintenance
90 days ago
100.0 % uptime
Today
Europe - ST01 Operational
Schedule Operational
Integration Operational
Mobile Operational
United Kingdom - PR01 Under Maintenance
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Under Maintenance
90 days ago
100.0 % uptime
Today
United Kingdom - ST01 Operational
Schedule Operational
Integration Operational
Mobile Operational
Australia - PR01 Under Maintenance
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Under Maintenance
90 days ago
100.0 % uptime
Today
Australia - ST01 Operational
Schedule Operational
Integration Operational
Mobile Operational
Service Optimization V8 - North America Operational
Service Optimization V8 - EMEA Operational
Service Optimization V8 - AUS Operational
Click Customer Support Operational
ClickAccess - Customer Community Operational
Phone - Support Hotline Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 4, 2021

No incidents reported today.

Aug 3, 2021

Unresolved incident: Click Field Service Edge Mobile (Native) Release - iOS.

Aug 2, 2021

No incidents reported.

Aug 1, 2021
Completed - The scheduled maintenance has been completed.
Aug 1, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 09:00 UTC
Update - We have revised the Start and End time of this activity. The new timings will be:

NA03-PR - 09:00 a.m. to 10:30 a.m. UTC

Click Support
Jul 19, 13:55 UTC
Scheduled - =======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR09 Release to Production Environment listed below.


TARGET INSTANCES:
==============
NA Production (NA03-PR)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, August 1st, 2021


PLANNED START & END TIMES:
=======================
NA03-PR - 09:00 a.m. to 10:30 a.m. UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ


Thank You,
Click Support
Jul 19, 09:15 UTC
Completed - The scheduled maintenance has been completed.
Aug 1, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 08:00 UTC
Update - We have revised the Start and End time of this activity. The new timings will be:

NA02-PR - 08:00 a.m. to 09:30 a.m. UTC

Click Support
Jul 19, 13:53 UTC
Scheduled - =======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR09 Release to Production Environment listed below.


TARGET INSTANCES:
==============
NA Production (NA02-PR)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, August 1st, 2021


PLANNED START & END TIMES:
=======================
NA02-PR - 08:00 a.m. to 09:30 a.m. UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ


Thank You,
Click Support
Jul 19, 09:13 UTC
Completed - The scheduled maintenance has been completed.
Aug 1, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 07:01 UTC
Update - We have revised the Start and End time of this activity. The new timings will be:

NA01-PR - 07:00 a.m. to 08:30 a.m. UTC

Click Support
Jul 19, 13:50 UTC
Scheduled - =======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR09 Release to Production Environment listed below.


TARGET INSTANCES:
==============
NA Production (NA01-PR)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, August 1st, 2021


PLANNED START & END TIMES:
=======================
NA01-PR - 07:00 a.m. to 08:30 a.m. UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ


Thank You,
Click Support
Jul 19, 09:12 UTC
Completed - The scheduled maintenance has been completed.
Aug 1, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 06:00 UTC
Update - We have revised the Start and End time of this activity. The new timings will be:

UK-PR - 06:00 a.m. to 07:30 a.m. UTC

Click Support
Jul 19, 13:46 UTC
Scheduled - =======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR09 Release to Production Environment listed below.


TARGET INSTANCES:
==============
UK Production (UK-PR)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, August 1st, 2021


PLANNED START & END TIMES:
=======================
UK-PR - 06:00 a.m. to 07:30 a.m. UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ


Thank You,
Click Support
Jul 19, 09:08 UTC
Jul 31, 2021

No incidents reported.

Jul 30, 2021

No incidents reported.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021
Completed - The scheduled maintenance has been completed.
Jul 25, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 07:30 UTC
Scheduled - =======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR09 Release to Production Environment listed below.


TARGET INSTANCES:
==============
CA Production (CA-PR)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, July 25th, 2021


PLANNED START & END TIMES:
=======================
CA-PR - 07:30 a.m. to 09:00 a.m. UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ


Thank You,
Click Support
Jul 14, 14:57 UTC
Completed - The scheduled maintenance has been completed.
Jul 25, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 07:30 UTC
Scheduled - Dear Click Customer,

As part of our continuous efforts to enhance the security of your Click Field Service Edge Cloud infrastructure, we will be upgrading our Amazon Web Application Firewall (WAF) to *WAF V2* hosted on our *CA Sandbox* for Field Service Edge *Integration Services*.

This change should not cause disruption of the services during the maintenance windows. Please see the ‘what actions do I need to take’ section for more details to mitigate the potential impact.

What is changing?
=============

WAF is a service that monitors the HTTP and HTTPS requests that are forwarded to Application Load Balancer for all FSE Cloud Services. WAF also provides control access to HTTP and HTTPS requests. We will be performing a version upgrade of the WAF services (4.x,6.x,6.x,8.x) to the latest version.

When is this changing?
================

The infrastructure change is scheduled for CA-SB Integration Services on Sunday, July 25, 2021

Planned time window:
07:30 a.m. to 08:30 a.m. UTC

What to expect?
============

* The activity scope is infrastructure only - hosted Service Optimization services will be accessible during the maintenance (No downtime expected)
* The activity will include the WAF services version upgrade followed by the sanity testing

What actions do I need to take?
======================

* No specific actions are required from you during the time of the maintenance activity
* Given this is an update to the system that blocks potential malicious access to the Click Cloud Services - Click recommends you to test all your common business flows, scheduling tasks, testing that incoming & outgoing integrations are working, schedule operation are working, and that any tailored customization and business flow are working as expected at the conclusion of the maintenance window.

Click takes the availability and security of our Cloud Services and its impact to your business seriously as we aim to achieve higher security standards for our infrastructure associated to your instance. Should you have any questions, please contact our Customer Support by opening a case via our ClickAccess Customer community (https://community.clicksoftware.com/)

Best Regards,
Click Support
Jul 15, 13:55 UTC
Completed - The scheduled maintenance has been completed.
Jul 25, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 06:30 UTC
Scheduled - =======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR09 Release to Production Environment listed below.


TARGET INSTANCES:
==============
AU Production (AU-PR)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, July 25th, 2021


PLANNED START & END TIMES:
=======================
AU-PR - 06:30 a.m. to 08:00 a.m. UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ


Thank You,
Click Support
Jul 12, 05:12 UTC
Completed - The scheduled maintenance has been completed.
Jul 25, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 05:31 UTC
Scheduled - =======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR09 Release to Production Environment listed below.


TARGET INSTANCES:
==============
EU Production (EU-PR)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, July 25th, 2021


PLANNED START & END TIMES:
=======================
EU-PR - 05:30 a.m. to 07:00 a.m. UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ


Thank You,
Click Support
Jul 14, 14:54 UTC
Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.