Update - Dear ClickSoftware Customers,
Thank you for your time and Patience. We sincerely apologize for any inconvenience this situation may have caused.
We are currently working together with our vendor to determine how to update the licenses for all tenants effectively. In the meantime, if any you encounter any issues related to Analytics, we request you to open a support case or email us at cksw-support@salesforce.com and we will address it as quickly as possible.
We appreciate your patience and understanding as we work to resolve this matter. Further updates will be provided as we make progress.
Thank you,
ClickSoftware Global Support
Jan 09, 2025 - 20:01 UTC
Thank you for your time and Patience. We sincerely apologize for any inconvenience this situation may have caused.
We are currently working together with our vendor to determine how to update the licenses for all tenants effectively. In the meantime, if any you encounter any issues related to Analytics, we request you to open a support case or email us at cksw-support@salesforce.com and we will address it as quickly as possible.
We appreciate your patience and understanding as we work to resolve this matter. Further updates will be provided as we make progress.
Thank you,
ClickSoftware Global Support
Jan 09, 2025 - 20:01 UTC
Update - Dear ClickSoftware Customers,
We have identified the root cause of the issue and implemented a solution that is currently being applied. To ensure a seamless experience for all our customers, we are actively working on a comprehensive solution to address all tenants simultaneously.
We deeply appreciate your ongoing support and patience as we work diligently to resolve this matter as quickly and effectively as possible.
Thank you for trusting us and for your support.
Thank you,
ClickSoftware Global Support
A Salesforce Company
Jan 07, 2025 - 18:25 UTC
We have identified the root cause of the issue and implemented a solution that is currently being applied. To ensure a seamless experience for all our customers, we are actively working on a comprehensive solution to address all tenants simultaneously.
We deeply appreciate your ongoing support and patience as we work diligently to resolve this matter as quickly and effectively as possible.
Thank you for trusting us and for your support.
Thank you,
ClickSoftware Global Support
A Salesforce Company
Jan 07, 2025 - 18:25 UTC
Update - Dear ClickSoftware Customers,
We want to thank you for your patience as we address the current issue affecting Click Analytics. Our team has identified the root cause and is actively collaborating with our vendor partners to implement a permanent fix.
We understand how important this functionality is to your operations, and we're fully committed to resolving this as quickly and effectively as possible. We’ll continue to keep you updated with any significant progress.
If you have any questions or concerns, our support team is here to assist you. Thank you for your understanding and trust.
Thank you,
ClickSoftware Global Support
Jan 06, 2025 - 16:25 UTC
We want to thank you for your patience as we address the current issue affecting Click Analytics. Our team has identified the root cause and is actively collaborating with our vendor partners to implement a permanent fix.
We understand how important this functionality is to your operations, and we're fully committed to resolving this as quickly and effectively as possible. We’ll continue to keep you updated with any significant progress.
If you have any questions or concerns, our support team is here to assist you. Thank you for your understanding and trust.
Thank you,
ClickSoftware Global Support
Jan 06, 2025 - 16:25 UTC
Identified - Dear Click Customer,
Our engineering team has identified the issue and actively working on a solution. We will keep you informed with updates as we make progress.
We appreciate your patience as we work to resolve this issue. We will keep you updated until the issue is resolved.
Click Software Support
A Salesforce Company
Jan 04, 2025 - 07:18 UTC
Our engineering team has identified the issue and actively working on a solution. We will keep you informed with updates as we make progress.
We appreciate your patience as we work to resolve this issue. We will keep you updated until the issue is resolved.
Click Software Support
A Salesforce Company
Jan 04, 2025 - 07:18 UTC
Investigating - We are currently investigating potential availability issues related to the "Analytics License Expired" error in our Field Service Edge (FSE) Analytics services. Our team is actively working to resolve the issue, and we will provide updates as soon as more information becomes available.
We sincerely apologize for any inconvenience this may cause and appreciate your patience.
Jan 02, 2025 - 21:07 UTC
We sincerely apologize for any inconvenience this may cause and appreciate your patience.
Jan 02, 2025 - 21:07 UTC
About This Site
We provide the current service availability for Click's cloud services.
Note: We have added an Analytics component under each FSE region. If you are not using Field Service Edge Analytics and do not wish to receive communications for this service you can click the 'subscribe to updates' button at the top to update your preferences.
Click here for a list of Incident History & Scheduled Maintenance: https://status.clicksoftware.com/history
North America - PR01
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Degraded Performance
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
?
Degraded Performance
CEM
Operational
North America - PR02
Degraded Performance
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
?
Degraded Performance
North America - PR03
Degraded Performance
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
?
Degraded Performance
CEM
Operational
North America - ST01
Degraded Performance
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
?
Degraded Performance
Remote Admin Tool
Operational
Canada - PR01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
?
Operational
CEM
Operational
Canada - ST01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
?
Operational
Remote Admin Tool
Operational
Europe - PR01
Degraded Performance
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
?
Degraded Performance
CEM
Operational
CEM
Operational
Europe - ST01
Degraded Performance
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
?
Degraded Performance
Remote Admin Tool
Operational
CEM
Operational
United Kingdom - PR01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
?
Operational
CEM
Operational
United Kingdom - ST01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
?
Operational
Remote Admin Tool
Operational
Australia - PR01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
?
Operational
CEM
Operational
CEM
Operational
Australia - ST01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
?
Operational
Remote Admin Tool
Operational
Click Customer Support
Operational
ClickAccess - Customer Community
Operational
Phone - Support Hotline
Operational
Remote Admin Tool
Operational
CEM
Operational