All Systems Operational

About This Site

We provide the current service availability for Click's cloud services.

North America - PR01 Operational
90 days ago
99.94 % uptime
Today
Schedule Operational
90 days ago
99.94 % uptime
Today
Integration Operational
90 days ago
99.94 % uptime
Today
Mobile Operational
90 days ago
99.94 % uptime
Today
North America - PR02 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
North America - PR03 Operational
90 days ago
99.99 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
99.99 % uptime
Today
North America - ST01 Operational
Schedule Operational
Integration Operational
Mobile Operational
Canada - PR01 Operational
90 days ago
99.94 % uptime
Today
Schedule Operational
90 days ago
99.94 % uptime
Today
Integration Operational
90 days ago
99.94 % uptime
Today
Mobile Operational
90 days ago
99.94 % uptime
Today
Canada - ST01 Operational
Schedule Operational
Integration Operational
Mobile Operational
Europe - PR01 Operational
90 days ago
99.99 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
99.99 % uptime
Today
Europe - ST01 Operational
Schedule Operational
Integration Operational
Mobile Operational
United Kingdom - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
United Kingdom - ST01 Operational
Schedule Operational
Integration Operational
Mobile Operational
Australia - PR01 Operational
90 days ago
99.99 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
99.99 % uptime
Today
Australia - ST01 Operational
Schedule Operational
Integration Operational
Mobile Operational
Service Optimization V8 - North America Operational
Service Optimization V8 - EMEA Operational
Service Optimization V8 - AUS Operational
Click Customer Support Operational
ClickAccess - Customer Community Operational
Phone - Support Hotline Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
.
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji Release to Production Environments listed below.


TARGET INSTANCES:
==============

UK Production (PR01)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.



PLANNED DATE:
================

Sunday, July 12th, 2020


PLANNED START TIME:
=======================

UK PR01 - 05:30 am UTC
Instance to be completed by 07:00 am UTC


WHAT'S NEXT:
===========
Important dates to remember:

* June 28th - 30th, 2020 - Fuji MR4 - Feature Activation in Sandbox- UK region
* August 2nd - 3rd, 2020 - Fuji MR4 - Feature Activation in Production - UK region


See more information at: Planned Content for Next Release (Fuji):
* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ


Thank You,
Click Support
Posted on Jun 29, 06:13 UTC
*MAINTENANCE INFORMATION*


Change in how files hosted in the Click provided Amazon S3 bucket are stored. This change is completely transparent when using Click products (i.e. ClickMobile Touch app, Service Edge Mobile app and/or Service Edge Schedule) - no action required.

For customers using this S3 repository directly (external API) from their own systems or applications outside of the Click products to store files, please refer to the following Knowledge Article for actions you must take to prepare for this change: https://community.clicksoftware.com/s/article/File-Upload-using-External-API-S3-Encryption

Please note this change was communicated on April 20, 2020 with reminders included in the last 3 Support Newsletters.


*TARGET INSTANCES*

Production:
EU Production (PR01)
UK Production (PR01)
AU Production (PR01)
NA Production (PR01)
NA Production (PR02)
NA Production (PR03)
CA Production (PR01)

Sandbox:
EU Sandbox (ST01)
UK Sandbox (ST01)
AU Sandbox (ST01)
NA Sandbox (ST01)
CA Sandbox (ST01)

*TARGET SERVICES*

All Product Services


*AVAILABILITY*

All services will be available during this maintenance window.


*PLANNED DATE*

Sunday, July 12th, 2020


*PLANNED START & FINISH TIMES*

All Regions/Environments - 06:00 am UTC
Instance to be completed by 07:00 am UTC.


Thank You,
Click Support
Posted on Jun 30, 18:39 UTC
.
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji Release to Production Environments listed below.


TARGET INSTANCES:
==============

NA Production (PR01, PR02, PR03)
CA Production (PR01)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.



PLANNED DATE:
================

Sunday, July 12th, 2020


PLANNED START TIME:
=======================

CA PR01 - 06:30 am UTC
NA PR01 - 07:30 am UTC
NA PR02 - 08:30 am UTC
NA PR03 - 09:30 am UTC


PLANNED END TIME:
=======================

All instances to be completed by 11:00 am UTC


WHAT'S NEXT:
===========
Important dates to remember:

* June 28th - 30th, 2020 - Fuji MR4 - Feature Activation in Sandbox- NA & CA regions
* August 2nd - 3rd, 2020 - Fuji MR4 - Feature Activation in Production - NA & CA regions


See more information at: Planned Content for Next Release (Fuji):
* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ


Thank You,
Click Support
Posted on Jun 29, 06:05 UTC
.
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji Release to Production Environments listed below.


TARGET INSTANCES:
==============

AU Production (PR01)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.



PLANNED DATE:
================

Sunday, July 12th, 2020


PLANNED START TIME:
=======================

AU PR01 - 10:30 am UTC
Instance to be completed by 12:00 pm UTC


WHAT'S NEXT:
===========
Important dates to remember:

* June 28th - 30th, 2020 - Fuji MR4 - Feature Activation in Sandbox- AU region
* August 2nd - 3rd, 2020 - Fuji MR4 - Feature Activation in Production - AU region


See more information at: Planned Content for Next Release (Fuji):
* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ


Thank You,
Click Support
Posted on Jun 29, 06:19 UTC
.
We are updating all of our Click Field Service Edge endpoint services to require Transport Layer Security (TLS) version 1.2 across all Click Field Service Edge regions by November 1, 2020 in 3 phases, as mentioned below. This will prevent customers still using TLS 1.1 from accessing some of their Click Field Service Edge services.
Please ensure that all of your client applications support TLS 1.2 before the specified timeline for each service below.


What is changing?
=============
Click, a Salesforce Company will remove the ability to use TLS 1.1 on all Click Field Service Edge endpoints across all regions. We will be utilizing Amazon TLS Policy ‘TLS-1-2-2017-01’ exclusively:

* Studio - All major web browsers already support TLS 1.2.
* Mobile - TLS 1.2 is available today in all currently supported releases of mobile operating systems.
* Integration - If you have an integration through a web service or REST API with Click Field Service Edge (eg. Incoming/Outgoing Messages). Please confirm your applications utilizes TLS 1.2.

Note: We are providing an extended period of time before disabling TLS 1.1 to allow for potential changes required.


When is this changing?
================
The removal of TLS 1.1 is planned for the following dates, per service:
* Sunday, May 31, 2020 - Studio & Mobile services on all environments (both Sandbox & Production).
* Sunday, September 6, 2020 - Integration services interface on Sandbox environments.
* Sunday, November 1, 2020 - Integration services interface on Production environments.


Why is this happening?
================
As Trust is our #1 value, Click, a Salesforce Company is focused on helping our customers improve their security by using the latest security protocols. The TLS 1.2 encryption protocol will help ensure that the highest security standards and the safety of your data are maintained.


What does this mean for me?
====================
After Click, a Salesforce Company disables TLS 1.1, any inbound connections to or outbound connections from your Click Field Service Edge tenants that rely on TLS 1.1 will fail. This will impact a number of Click Field Service Edge services (listed above in ‘what is changing’), including any service integrations.


What action do I need to take?
=====================
To avoid any service disruption, we advise you to review all your connections to your environment, including any integrations you may have and confirm that you are using TLS 1.2. In most cases no action will be required for Studio & Mobile services as TLS 1.2 is supported in all current browsers. The change we are making is to enhance the security of the infrastructure associated with your instance and is not optional.


For additional information of the Amazon TLS Policy, supported ciphers list, and more, please refer to this article:
* https://community.clicksoftware.com/s/article/Click-Field-Service-Edge-Disabling-TLS-1-1


Best Regards,
Click Support
Posted on Jun 3, 09:59 UTC
.
We are updating all of our Click Field Service Edge endpoint services to require Transport Layer Security (TLS) version 1.2 across all Click Field Service Edge regions by November 1, 2020 in 3 phases, as mentioned below. This will prevent customers still using TLS 1.1 from accessing some of their Click Field Service Edge services.
Please ensure that all of your client applications support TLS 1.2 before the specified timeline for each service below.


What is changing?
=============
Click, a Salesforce Company will remove the ability to use TLS 1.1 on all Click Field Service Edge endpoints across all regions. We will be utilizing Amazon TLS Policy ‘TLS-1-2-2017-01’ exclusively:

* Studio - All major web browsers already support TLS 1.2.
* Mobile - TLS 1.2 is available today in all currently supported releases of mobile operating systems.
* Integration - If you have an integration through a web service or REST API with Click Field Service Edge (eg. Incoming/Outgoing Messages). Please confirm your applications utilizes TLS 1.2.

Note: We are providing an extended period of time before disabling TLS 1.1 to allow for potential changes required.


When is this changing?
================
The removal of TLS 1.1 is planned for the following dates, per service:
* Sunday, May 31, 2020 - Studio & Mobile services on all environments (both Sandbox & Production).
* Sunday, September 6, 2020 - Integration services interface on Sandbox environments.
* Sunday, November 1, 2020 - Integration services interface on Production environments.


Why is this happening?
================
As Trust is our #1 value, Click, a Salesforce Company is focused on helping our customers improve their security by using the latest security protocols. The TLS 1.2 encryption protocol will help ensure that the highest security standards and the safety of your data are maintained.


What does this mean for me?
====================
After Click, a Salesforce Company disables TLS 1.1, any inbound connections to or outbound connections from your Click Field Service Edge tenants that rely on TLS 1.1 will fail. This will impact a number of Click Field Service Edge services (listed above in ‘what is changing’), including any service integrations.


What action do I need to take?
=====================
To avoid any service disruption, we advise you to review all your connections to your environment, including any integrations you may have and confirm that you are using TLS 1.2. In most cases no action will be required for Studio & Mobile services as TLS 1.2 is supported in all current browsers. The change we are making is to enhance the security of the infrastructure associated with your instance and is not optional.


For additional information of the Amazon TLS Policy, supported ciphers list, and more, please refer to this article:
* https://community.clicksoftware.com/s/article/Click-Field-Service-Edge-Disabling-TLS-1-1


Best Regards,
Click Support
Posted on Jun 3, 10:02 UTC
Past Incidents
Jul 10, 2020

No incidents reported today.

Jul 9, 2020

No incidents reported.

Jul 8, 2020

No incidents reported.

Jul 7, 2020

No incidents reported.

Jul 6, 2020

No incidents reported.

Jul 5, 2020
Completed - The scheduled maintenance has been completed.
Jul 5, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 05:30 UTC
Scheduled - .
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji Release to Production Environments listed below.


TARGET INSTANCES:
==============

EU Production (PR01)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.



PLANNED DATE:
================

Sunday, July 5th, 2020 - EU Region


PLANNED START & FINISH TIMES:
=======================

* EU PR - 05:30 am UTC
Instance to be completed by 07:00 am UTC.


WHAT'S NEXT:
===========
Important dates to remember:

* June 28th - 30th, 2020 - Fuji MR4 - Feature Activation in Sandbox - EU region
* July 5th, 2020 - Fuji MR4 - System Update to Production - EU Region.
* August 2nd - 3rd, 2020 - Fuji MR4 - Feature Activation in Production - EU region


See more information at: Planned Content for Next Release (Fuji):
* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ


Thank You,
Click Support
Jun 24, 09:40 UTC
Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020
Resolved - Dear Customer,

The issue affecting Field Service Edge service has now been resolved.
We apologize for the inconvenience this may have caused. Thank you for your patience.

Regards,
Click Support
Jun 30, 16:52 UTC
Monitoring - The issue has been isolated and resolved. We continue to monitor the situation closely and will communicate with you shortly with further updates.
Jun 30, 14:41 UTC
Investigating - We are currently investigating an issue with FSE where a subset of users may not be able to log in to the application or experience the slowness issues. Our engineers are working diligently to restore the service.

We will keep you posted with the updates.

Regards,
Click Support.
Jun 30, 13:50 UTC
Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.