Update - Reminder:

Dear Click Customer,

This is just a friendly reminder about the maintenance event scheduled to Tuesday, May 18th, 2021 to add additional NAT IP addresses for Service Edge Outgoing Integration services on Production environment.

Please click link at end of message to view previous maintenance update.

Click Support
May 12, 15:44 UTC

Scheduled - Dear Click Customer,

On Monday, April 19, 2021, all Field Service Edge (FSE) Sandbox/Dev environments in all regions were updated with the additional NAT IP addresses. The additional NAT IP addresses will be enabled for *Production environment* on *Tuesday, May 18, 2021. Please update the IP address information for your Production integrations to add the additional NAT IP addresses to your network security control policy rules (allow list) as early as possible to avoid any disruptions after the scheduled maintenance dates list below for Production. You can test your integrations today within Sandbox.


What is changing?
==============

To strengthen the high availability of our Field Service Edge (FSE) infrastructure and services, we will be adding additional IP addresses for our Primary & Secondary Network Address Translation (NAT) IP addresses used for Service Edge Outgoing Integration services. This update is already in Sandbox/Dev environments.

If your network security control policy rules restrict IP addresses for outgoing integration (messages) please ensure the additional IP addresses are added to avoid outgoing integrations from being disrupted. Please see ‘what actions do I need to take?’ section for more details.

When is this changing?
================

This infrastructure change is scheduled for:

*Production Environment*on *Tuesday*, *May 18, 2021*, with the new NAT IP addresses added in all regions by 12:30pm UTC


What actions do I need to take?
=====================

Update required of your network security control policy rules (IP Allow List):

Please review the table of Network Address Translator (NAT) IP Addresses for Integration APIs and ensure both primary & secondary NAT IP addresses for your tenant’s region are included in your network control policy rules. Please note, that you may have some of the IP addresses included already as we are introducing additional IP addresses per region. We strongly recommend you check that both are included in advance of the above scheduled date to avoid disruption in outgoing integration services.

You can access the information related to the Network Address Translator (NAT) IP Addresses for Integration APIs on our FSE Documentation link mentioned below:

https://wiki.cloud.clicksoftware.com/fsedoc/en/integration/integrating-click-field-service-edge-with-external-systems/integration-overview

We strongly recommend you update your network control policy rules with the additional NAT IP addresses prior to the scheduled infrastructure date. Opening up additional IP addresses will not impact existing outgoing integration services and will ensure you are ready to accept these additional IP addresses once activated on the scheduled dates per region.

Impact?
======

* No services will be affected during this maintenance (no downtime)
* Outgoing integration could be disrupted if you have not updated the allow list with the additional NAT IP addresses in your network security control policy rules
* Duration of this activity reflects the time it will take to add the additional IP addresses, work is set to complete by 12:30pm UTC in all regions & we will notify you once all work is complete.


Trust is our #1 value at Salesforce and we take the availability of our Field Service Edge services and its impact on your business seriously. Should you have any questions, please contact our Customer Support by opening a case via our customer community, ClickAccess (https://community.clicksoftware.com/).

Should you have any questions, please contact our Customer Support by opening a case through ClickSoftware Website.

Best Regards,
Click Support
Apr 21, 14:38 UTC

MAINTENANCE INFORMATION:
======================

Announcing an update to ClickMobile Touch for Field Service Edge on Windows- Version 20.5.0 planned to be released on May 30, 2021.

This release contains bug fixes, see ‘what is fixed in this release?’ section for more details.


PLANNED DATE:
=============

We will post this release to the mobile application store on the following date:

Windows 10 - Version 20.5.0 - Sunday May 30th, 2021

Please note it may take up to 48 hours from the dates listed above for the updated version to clear third-party vendor reviews and propagate out to the regional app stores. If any additional delay is encountered, we will make every effort to update this maintenance notice as soon as we have more details.


What is Fixed in this Release?
=====================

[Windows] - MFA Support


Thank You,
Click Support
Posted on Apr 19, 17:00 UTC

MAINTENANCE INFORMATION:
======================

Announcing an update to ClickMobile Touch for Field Service Edge on iOS- Version 20.5.0 planned to be released on May 30, 2021.

The Beta version will be made available on May 2nd, 2021 for testing purpose. The instructions for the Beta test are mentioned below.

This release contains bug fixes, see ‘what is fixed in this release?’ section for more details.


PLANNED DATE:
=============

We will post this release to the mobile application store on the following date:

Apple iOS - Version 20.5.0 - Sunday May 30th, 2021

Please note it may take up to 48 hours from the dates listed above for the updated version to clear third-party vendor reviews and propagate out to the regional app stores. If any additional delay is encountered, we will make every effort to update this maintenance notice as soon as we have more details.

Beta access of version 20.5.0 will be made available for iOS on May 2nd, 2021. For customers who would like to participate in early access Mobile Beta:

Use this link for iOS and follow the instructions:
https://testflight.apple.com/join/6VNg8JZl


What is Fixed in this Release?
=====================

[iOS] - MFA Support


Thank You,
Click Support
Posted on Apr 19, 16:39 UTC

Update - Announcing an update to ClickMobile Touch for Field Service Edge on Android - Version 20.5.0 planned to be released on May 30, 2021.

The Beta version will be made available on May 2nd, 2021 for testing purpose. The instructions for the Beta test are mentioned below.

This release requires possible action on your part to ensure no disruption to end users. Please see ‘How will it impact you?’ section below. This release contains bug fixes, see ‘what is fixed in this release?’ section for more details.


MAINTENANCE INFORMATION:
======================

In our persistent efforts to keep our customers' data safe and secure, we are constantly strengthening the security standards of our products. With the upcoming MR08 release, we are going to update our ClickMobile Touch Apps (Android only) to block any references to non-secure HTTP code or site from the app and allowing only HTTPS (secured) sites.


What is changing?
==============

Currently, ClickMobile Touch OOTB resources work with a secure connection (HTTPS) only. However, there are certain configurations that allow referencing HTTP code (Native App Launcher / Embedded customization with HTTP site / etc..). The current Android code allows this configuration, which is not aligned with the security standards. Therefore, we will need to disable this option from our Android app.


Planned Date:
===============

The planned date for the ClickMobile Touch app release has been changed to Sunday, May 30th, 2021 that was previously scheduled on May 11, 2021.

We will post this release to the Google Play mobile application store on Sunday, May 30, 2021 for ClickMobile Touch Android (version 20.5.0).

Please note it may take up to 48 hours from the date listed above for the updated version to clear third-party vendor reviews and propagate out to the regional app stores. If any additional delay is encountered, we will make every effort to update this maintenance notice as soon as we have more details.

For customers who would like to participate in early access Mobile Beta:

Use this link Beta test on Android and follow the instructions: https://play.google.com/apps/testing/com.clicksoftware.ClickMobileTouch


How will it impact you?
=================

Once we disable this option from our Android app, every HTTP reference will fail with an error related to clear text not permitted.


What actions do I need to take?
======================

We need you to ensure that you change any existing HTTP references in the Native App launcher or customizations to HTTPS to ensure there is no impact once we make this change. Please refer to this Knowledge article for more details:

https://community.clicksoftware.com/s/article/Blocking-clear-text-HTTP-refrences-from-CMTouch-Android-app


What is Fixed in this Release?
======================

[Android] MFA Support
[Android] Supports new location usage rules
[Android] Disable ability to use HTTP references in customizations/configurations


Best Regards,
Click Support
Apr 19, 16:21 UTC

Scheduled - Announcing an update to ClickMobile Touch for Field Service Edge on Android - Version 20.5.0 planned to be released on May 30, 2021.

The Beta version will be made available on May 2nd, 2021 for testing purpose. The instructions for the Beta test are mentioned below.

This release requires possible action on your part to ensure no disruption to end users. Please see ‘How will it impact you?’ section below. This release contains bug fixes, see ‘what is fixed in this release?’ section for more details.


MAINTENANCE INFORMATION:
======================

In our persistent efforts to keep our customers' data safe and secure, we are constantly strengthening the security standards of our products. With the upcoming MR08 release, we are going to update our ClickMobile Touch Apps (Android only) to block any references to non-secure HTTP code or site from the app and allowing only HTTPS (secured) sites.


What is changing?
==============

Currently, ClickMobile Touch OOTB resources work with a secure connection (HTTPS) only. However, there are certain configurations that allow referencing HTTP code (Native App Launcher / Embedded customization with HTTP site / etc..). The current Android code allows this configuration, which is not aligned with the security standards. Therefore, we will need to disable this option from our Android app.


Planned Date:
===============

The planned date for the ClickMobile Touch app release has been changed to Sunday, May 30th, 2021 that was previously scheduled on May 11, 2021.

We will post this release to the Google Play mobile application store on Sunday, May 30, 2021 for ClickMobile Touch Android (version 20.5.0).

Please note it may take up to 48 hours from the date listed above for the updated version to clear third-party vendor reviews and propagate out to the regional app stores. If any additional delay is encountered, we will make every effort to update this maintenance notice as soon as we have more details.

For customers who would like to participate in early access Mobile Beta:

Use this link Beta test on Android and follow the instructions: https://play.google.com/apps/testing/com.clicksoftware.ClickMobileTouch


How will it impact you?
=================

Once we disable this option from our Android app, every HTTP reference will fail with an error related to clear text not permitted.


What actions do I need to take?
======================

We need you to ensure that you change any existing HTTP references in the Native App launcher or customizations to HTTPS to ensure there is no impact once we make this change. Please refer to this Knowledge article for more details:

https://community.clicksoftware.com/s/article/Blocking-clear-text-HTTP-refrences-from-CMTouch-Android-app


What is Fixed in this Release?
======================

[Android] MFA Support
[Android] Supports new location usage rules
[Android] Disable ability to use HTTP references in customizations/configurations


Best Regards,
Click Support
Mar 29, 14:54 UTC

Dear Customer,

Due to a malfunction in the Audit Export API, customers were unable to access and retrieve their Audit Export files from S3 repository. As such, and due to the 30 days window to access this content, we are allowing customers to reach past content until June 30, 2021. This extension applies only to *NA region* customers and you will be able to access Audit Export files since December 2020.

What actions are required?
==================

1. Customers who were not able to export their audit data on time will be able to access the S3 repository and
export the audit data for any missing dates from December 2020 onwards

2. You can follow this link below to read more about the REST API request to retrieve a link to the export file:

https://wiki.cloud.clicksoftware.com/fsedoc/en/configuration/configuring-the-service-edge-platform/business-objects-and-collections/managing-collections-of-business-objects/auditing-the-history-of-business-objects#AuditingtheHistoryofBusinessObjects-ExportingtheBusinessObjectAuditHistorytoExternalApplications

3. No special changes need to be made to your REST API request. It should be retained as in use today


We thank you for your business.


Best,
ClickSoftware, a Salesforce Company
Posted on May 3, 20:51 UTC

Dear Customer,

Click would like to update you on the upcoming Field Service Edge Fuji MR09 Release.

The Fuji MR09 release continues to focus on several improvements in product security and trust. Please visit our Planned Content for Next Release to find out more details of Fuji MR09:

https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release

*ClickAccess Community Login Required.


What’s next?
===============

Please see the below the target maintenance schedule for both Sandbox and Production environments planned to be performed on your Click Field Service Edge instance. These dates may change based on testing results and feedback during sandbox deployment.

Sandbox Deployment:
=================

All Regions - Sunday, July 4, 2021

Production Deployment:
=================

EU, AU, CA Regions - Sunday, July 25, 2021
NA and UK Regions - Sunday, August 1, 2021

*Note*: The above dates are subject to change.

We will communicate with you 2 weeks prior to these maintenance activities with a POD specific post that contains up-to-date information along with their timelines.


Thank You,
Click Support
Posted on May 11, 14:51 UTC