All Systems Operational

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We provide the current service availability for Click's cloud services.

North America - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
North America - PR02 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
North America - PR03 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
North America - ST01 Operational
Schedule Operational
Integration Operational
Mobile Operational
Canada - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Canada - ST01 Operational
Schedule Operational
Integration Operational
Mobile Operational
Europe - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Europe - ST01 Operational
Schedule Operational
Integration Operational
Mobile Operational
United Kingdom - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
United Kingdom - ST01 Operational
Schedule Operational
Integration Operational
Mobile Operational
Australia - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Australia - ST01 Operational
Schedule Operational
Integration Operational
Mobile Operational
Service Optimization V8 - North America Operational
Service Optimization V8 - EMEA Operational
Service Optimization V8 - AUS Operational
Click Customer Support Operational
ClickAccess - Customer Community Operational
Phone - Support Hotline Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
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No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
MAINTENANCE INFORMATION:
======================

Announcing an update to ClickMobile Touch for Field Service Edge on Windows- Version 20.5.0 planned to be released on June 27, 2021.

This release contains bug fixes, see ‘what is fixed in this release?’ section for more details.


PLANNED DATE:
=============

We will post this release to the mobile application store on the following date:

Windows 10 - Version 20.5.0 - Sunday June 27th, 2021

Please note it may take up to 48 hours from the dates listed above for the updated version to clear third-party vendor reviews and propagate out to the regional app stores. If any additional delay is encountered, we will make every effort to update this maintenance notice as soon as we have more details.


What is Fixed in this Release?
=====================

[Windows] - MFA Support
[Windows] - Offline Login Bug Fixes
[Windows] - Remove old system for getting CDN and Customer Packages


Thank You,
Click Support
Posted on Jun 8, 14:28 UTC
Dear Customer,

Due to a malfunction in the Audit Export API, customers were unable to access and retrieve their Audit Export files from S3 repository. As such, and due to the 30 days window to access this content, we are allowing customers to reach past content until June 30, 2021. This extension applies only to *NA region* customers and you will be able to access Audit Export files since December 2020.

What actions are required?
==================

1. Customers who were not able to export their audit data on time will be able to access the S3 repository and
export the audit data for any missing dates from December 2020 onwards

2. You can follow this link below to read more about the REST API request to retrieve a link to the export file:

https://wiki.cloud.clicksoftware.com/fsedoc/en/configuration/configuring-the-service-edge-platform/business-objects-and-collections/managing-collections-of-business-objects/auditing-the-history-of-business-objects#AuditingtheHistoryofBusinessObjects-ExportingtheBusinessObjectAuditHistorytoExternalApplications

3. No special changes need to be made to your REST API request. It should be retained as in use today


We thank you for your business.


Best,
ClickSoftware, a Salesforce Company
Posted on May 3, 20:51 UTC
FSE Fuji MR09 - Coming Release Aug 1, 07:00-08:00 UTC
Dear Customer,

Click would like to update you on the upcoming Field Service Edge Fuji MR09 Release.

The Fuji MR09 release continues to focus on several improvements in product security and trust. Please visit our Planned Content for Next Release to find out more details of Fuji MR09:

https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release

*ClickAccess Community Login Required.


What’s next?
===============

Please see the below the target maintenance schedule for both Sandbox and Production environments planned to be performed on your Click Field Service Edge instance. These dates may change based on testing results and feedback during sandbox deployment.

Sandbox Deployment:
=================

All Regions - Sunday, July 4, 2021

Production Deployment:
=================

EU, AU, CA Regions - Sunday, July 25, 2021
NA and UK Regions - Sunday, August 1, 2021

*Note*: The above dates are subject to change.

We will communicate with you 2 weeks prior to these maintenance activities with a POD specific post that contains up-to-date information along with their timelines.


Thank You,
Click Support
Posted on May 11, 14:51 UTC
Past Incidents
Jun 14, 2021

No incidents reported today.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021
Resolved - Dear Customer,

The issue affecting Salesforce services with ClickAccess has now been resolved.

Impact Prior to Resolution: Some of end users were not able access certain aspects of the Salesforce service within ClickAccess ( Intermittent Issue ) .

We sincerely apologize for any impact this issue had on you and your organization. Thank you for your patience.


Click Support
Jun 9, 21:11 UTC
Monitoring - A fix has been implemented and issue seems to be resolved now. However, we continue to monitor the health of the environment

We will keep you updated.
Jun 9, 19:00 UTC
Investigating - Dear Click Customer,


There’s a Salesforce service feature disruption.
End users might not be able access certain aspects of the service within ClickAccess. The Technology team is investigating the issue and an update will be provided as soon as possible.

If you need to reach Click Support, please drop us an email at " cksw-support@salesforce.com ".

We apologize for the inconvenience. We will leave this incident open until this issue is resolved.


Thank you,
Click Support
Jun 9, 18:16 UTC
Jun 8, 2021

No incidents reported.

Jun 7, 2021
Resolved - Dear Customer,

The issue affecting Field Service Edge Schedule service has now been resolved.

Impact Before Resolution: Customers complained that they could not log in to the Schedule. We are sorry for any inconvenience this may have caused. Ensuring your success is our top priority at Click, and we’re focused on learning from this issue and preventing any recurrences. We have started on the root cause analysis, and it will be posted to this incident record once complete.

Thank you for your patience,

Click Support
Jun 7, 07:20 UTC
Investigating - We are investigating potential availability issues with our Field Service Edge (FSE) services. You may face issues accessing the Schedule services. Our team is actively investigating and will communicate with more updates as soon as possible.

Please feel free to contact support@clicksoftware.com if you have any further questions.
Jun 7, 06:52 UTC
Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021

No incidents reported.

Jun 2, 2021

No incidents reported.

Jun 1, 2021
Completed - The scheduled maintenance has been completed.
Jun 1, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 07:00 UTC
Scheduled - MAINTENANCE INFORMATION:
======================

Announcing an update to ClickMobile Touch for Field Service Edge on iOS- Version 20.5.0 planned to be released on May 30, 2021.

The Beta version will be made available on May 2nd, 2021 for testing purpose. The instructions for the Beta test are mentioned below.

This release contains bug fixes, see ‘what is fixed in this release?’ section for more details.


PLANNED DATE:
=============

We will post this release to the mobile application store on the following date:

Apple iOS - Version 20.5.0 - Sunday May 30th, 2021

Please note it may take up to 48 hours from the dates listed above for the updated version to clear third-party vendor reviews and propagate out to the regional app stores. If any additional delay is encountered, we will make every effort to update this maintenance notice as soon as we have more details.

Beta access of version 20.5.0 will be made available for iOS on May 2nd, 2021. For customers who would like to participate in early access Mobile Beta:

Use this link for iOS and follow the instructions:
https://testflight.apple.com/join/6VNg8JZl


What is Fixed in this Release?
=====================

[iOS] - MFA Support


Thank You,
Click Support
Apr 19, 16:39 UTC
May 31, 2021
Completed - ClickMobile Touch 20.5.0 is available for download in Google Play Store for Android.

Click Support
May 31, 09:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 07:00 UTC
Update - Reminder:

Dear Customer,

Click would like to remind you about ClickMobile Touch for FSE on Android - Version 20.5.0 planned to be released on Sunday, May 30, 2021 which will block any references to non-secure HTTP code or site from the app and allowing only HTTPS (secured) sites.

Please click the link at end of message to view previous maintenance updates for more details.

Click Support
May 25, 14:44 UTC
Update - Announcing an update to ClickMobile Touch for Field Service Edge on Android - Version 20.5.0 planned to be released on May 30, 2021.

The Beta version will be made available on May 2nd, 2021 for testing purpose. The instructions for the Beta test are mentioned below.

This release requires possible action on your part to ensure no disruption to end users. Please see ‘How will it impact you?’ section below. This release contains bug fixes, see ‘what is fixed in this release?’ section for more details.


MAINTENANCE INFORMATION:
======================

In our persistent efforts to keep our customers' data safe and secure, we are constantly strengthening the security standards of our products. With the upcoming MR08 release, we are going to update our ClickMobile Touch Apps (Android only) to block any references to non-secure HTTP code or site from the app and allowing only HTTPS (secured) sites.


What is changing?
==============

Currently, ClickMobile Touch OOTB resources work with a secure connection (HTTPS) only. However, there are certain configurations that allow referencing HTTP code (Native App Launcher / Embedded customization with HTTP site / etc..). The current Android code allows this configuration, which is not aligned with the security standards. Therefore, we will need to disable this option from our Android app.


Planned Date:
===============

The planned date for the ClickMobile Touch app release has been changed to Sunday, May 30th, 2021 that was previously scheduled on May 11, 2021.

We will post this release to the Google Play mobile application store on Sunday, May 30, 2021 for ClickMobile Touch Android (version 20.5.0).

Please note it may take up to 48 hours from the date listed above for the updated version to clear third-party vendor reviews and propagate out to the regional app stores. If any additional delay is encountered, we will make every effort to update this maintenance notice as soon as we have more details.

For customers who would like to participate in early access Mobile Beta:

Use this link Beta test on Android and follow the instructions: https://play.google.com/apps/testing/com.clicksoftware.ClickMobileTouch


How will it impact you?
=================

Once we disable this option from our Android app, every HTTP reference will fail with an error related to clear text not permitted.


What actions do I need to take?
======================

We need you to ensure that you change any existing HTTP references in the Native App launcher or customizations to HTTPS to ensure there is no impact once we make this change. Please refer to this Knowledge article for more details:

https://community.clicksoftware.com/s/article/Blocking-clear-text-HTTP-refrences-from-CMTouch-Android-app


What is Fixed in this Release?
======================

[Android] MFA Support
[Android] Supports new location usage rules
[Android] Disable ability to use HTTP references in customizations/configurations


Best Regards,
Click Support
Apr 19, 16:21 UTC
Scheduled - Announcing an update to ClickMobile Touch for Field Service Edge on Android - Version 20.5.0 planned to be released on May 30, 2021.

The Beta version will be made available on May 2nd, 2021 for testing purpose. The instructions for the Beta test are mentioned below.

This release requires possible action on your part to ensure no disruption to end users. Please see ‘How will it impact you?’ section below. This release contains bug fixes, see ‘what is fixed in this release?’ section for more details.


MAINTENANCE INFORMATION:
======================

In our persistent efforts to keep our customers' data safe and secure, we are constantly strengthening the security standards of our products. With the upcoming MR08 release, we are going to update our ClickMobile Touch Apps (Android only) to block any references to non-secure HTTP code or site from the app and allowing only HTTPS (secured) sites.


What is changing?
==============

Currently, ClickMobile Touch OOTB resources work with a secure connection (HTTPS) only. However, there are certain configurations that allow referencing HTTP code (Native App Launcher / Embedded customization with HTTP site / etc..). The current Android code allows this configuration, which is not aligned with the security standards. Therefore, we will need to disable this option from our Android app.


Planned Date:
===============

The planned date for the ClickMobile Touch app release has been changed to Sunday, May 30th, 2021 that was previously scheduled on May 11, 2021.

We will post this release to the Google Play mobile application store on Sunday, May 30, 2021 for ClickMobile Touch Android (version 20.5.0).

Please note it may take up to 48 hours from the date listed above for the updated version to clear third-party vendor reviews and propagate out to the regional app stores. If any additional delay is encountered, we will make every effort to update this maintenance notice as soon as we have more details.

For customers who would like to participate in early access Mobile Beta:

Use this link Beta test on Android and follow the instructions: https://play.google.com/apps/testing/com.clicksoftware.ClickMobileTouch


How will it impact you?
=================

Once we disable this option from our Android app, every HTTP reference will fail with an error related to clear text not permitted.


What actions do I need to take?
======================

We need you to ensure that you change any existing HTTP references in the Native App launcher or customizations to HTTPS to ensure there is no impact once we make this change. Please refer to this Knowledge article for more details:

https://community.clicksoftware.com/s/article/Blocking-clear-text-HTTP-refrences-from-CMTouch-Android-app


What is Fixed in this Release?
======================

[Android] MFA Support
[Android] Supports new location usage rules
[Android] Disable ability to use HTTP references in customizations/configurations


Best Regards,
Click Support
Mar 29, 14:54 UTC