All Systems Operational

About This Site

We provide the current service availability for Click's cloud services.

Note: We have added an Analytics component under each FSE region. If you are not using Field Service Edge Analytics and do not wish to receive communications for this service you can click the 'subscribe to updates' button at the top to update your preferences.

Click here for a list of Incident History & Scheduled Maintenance: https://status.clicksoftware.com/history

North America - PR01 Operational
90 days ago
99.97 % uptime
Today
Schedule Operational
90 days ago
99.95 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
99.95 % uptime
Today
Analytics ? Operational
North America - PR02 Operational
90 days ago
99.97 % uptime
Today
Schedule Operational
90 days ago
99.95 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
99.95 % uptime
Today
Analytics ? Operational
North America - PR03 Operational
90 days ago
99.97 % uptime
Today
Schedule Operational
90 days ago
99.95 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
99.95 % uptime
Today
Analytics ? Operational
North America - ST01 Operational
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Canada - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
Canada - ST01 Operational
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Europe - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
Europe - ST01 Operational
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
United Kingdom - PR01 Operational
90 days ago
99.96 % uptime
Today
Schedule Operational
90 days ago
99.94 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
99.94 % uptime
Today
Analytics ? Operational
United Kingdom - ST01 Operational
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Australia - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
Australia - ST01 Operational
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Service Optimization V8 - North America Operational
Service Optimization V8 - EMEA Operational
Service Optimization V8 - AUS Operational
Click Customer Support Operational
ClickAccess - Customer Community Operational
Phone - Support Hotline Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
FSE Fuji MR13 Update - EU Sandbox Aug 14, 05:30-07:00 UTC
.
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR13 Release to Sandbox Environment listed below:


TARGET INSTANCES:
==============
EU Sandbox (SB)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, August 14, 2022


PLANNED START & END TIMES:
=======================
EU SB - 5:30 a.m. to 7:00 a.m. UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ

What is next?
===========

* August 21-22 - Fuji MR13 Feature Activation in Sandbox for EU Region


Thank You,
Click Support

Posted on Aug 2, 08:59 UTC
FSE Fuji MR13 Update - UK Sandbox Aug 14, 06:30-08:00 UTC
.
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR13 Release to Sandbox Environment listed below:


TARGET INSTANCES:
==============
UK Sandbox (SB)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, August 14, 2022


PLANNED START & END TIMES:
=======================
UK SB - 6:30 a.m. to 8:00 a.m. UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ

What is next?
===========

* August 21-22 - Fuji MR13 Feature Activation in Sandbox for UK Region


Thank You,
Click Support

Posted on Aug 2, 09:01 UTC
FSE Fuji MR13 Update - CA Sandbox Aug 14, 07:30-09:00 UTC
.
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR13 Release to Sandbox Environment listed below:


TARGET INSTANCES:
==============
CA Sandbox (SB)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, August 14, 2022


PLANNED START & END TIMES:
=======================
CA SB - 7:30 a.m. to 9:00 a.m. UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ

What is next?
===========

* August 21-22 - Fuji MR13 Feature Activation in Sandbox for CA Region


Thank You,
Click Support

Posted on Aug 2, 08:57 UTC
FSE Fuji MR13 Update - AU Sandbox Aug 14, 08:30-10:00 UTC
.
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR13 Release to Sandbox Environment listed below:


TARGET INSTANCES:
==============
AU Sandbox (SB)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, August 14, 2022


PLANNED START & END TIMES:
=======================
AU SB - 8:30 a.m. to 10:00 a.m. UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ

What is next?
===========

* August 21-22 - Fuji MR13 Feature Activation in Sandbox for AU Region


Thank You,
Click Support

Posted on Aug 2, 09:06 UTC
FSE Fuji MR13 Update - NA Sandbox Aug 14, 08:30-10:00 UTC
.
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR13 Release to Sandbox Environment listed below:


TARGET INSTANCES:
==============
NA Sandbox (SB)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, August 14, 2022


PLANNED START & END TIMES:
=======================
NA SB - 8:30 a.m. to 10:00 a.m. UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ

What is next?
===========

* August 21-22 - Fuji MR13 Feature Activation in Sandbox for NA Region


Thank You,
Click Support

Posted on Aug 2, 08:54 UTC
FSE Fuji MR13 - Coming Release Sep 4, 07:00-08:00 UTC
Dear Customer,

Click would like to update you on the upcoming Field Service Edge Fuji MR13 Release.

The Fuji MR13 release continues to focus on several improvements in product security and trust. Please visit our Planned Content for Next Release to find out more details of Fuji MR13:

https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release

*ClickAccess Community Login Required.


What’s next?
===============

Please see below the target maintenance schedule for both Sandbox and Production environments planned to be performed on your Click Field Service Edge instance. These dates may change based on testing results and feedback during sandbox deployment.

Sandbox Deployment:
=================

All Regions - Sunday, August 14, 2022

Production Deployment:
=================

EU & AU Regions - Sunday, August 28, 2022
NA, CA & UK Regions - Sunday, September 4, 2022

We will communicate with you 2 weeks prior to these maintenance activities with a POD specific post that contains up-to-date information along with their timelines.


Thank You,
Click Support

Posted on Jun 28, 05:23 UTC
Maintenance Information:
===================

As part of FSE Fuji MR13 Release, we would like to announce an update to ClickMobile Touch & Service Edge Mobile (Native) for Field Service Edge on iOS, Android & Windows planned to be released on the dates below. These releases contain bug fixes, see ‘what is fixed in this release?’ section for more details.

Planned Date:
===========

We will post the releases to the mobile application stores on the following dates:

**ClickMobile Touch**

iOS - Version 20.5.5 on on Sunday, August 28, 2022
Android - Version 20.5.5 on Sunday, August 28, 2022
Windows - Version 20.5.14 on Sunday, August 28, 2022

**Service Edge Mobile (Native)**

iOS - Version 1.7.13.0 on Wednesday, September 7,2022
Android - Version 1.7.3 on Wednesday, September 7,2022

Please note it may take up to 48 hours from the dates listed above for the updated version to clear third-party vendor reviews and propagate out to the regional app stores. If any additional delay is encountered, we will make every effort to update this maintenance notice as soon as we have more details.

Beta access of ClickMobile Touch version 20.5.5 - To be made available on August 14, 2022 for iOS & Android only. For customers who would like to participate in early access Mobile Beta:

Use this link Beta test on iOS and follow the instructions:
https://testflight.apple.com/join/6VNg8JZl

Use this link Beta test on Android and follow the instructions:
https://play.google.com/apps/testing/com.clicksoftware.ClickMobileTouch

What is Fixed in this Release?
=====================

CM Touch: [Windows] Allow external browser for SSO login
CM Touch: [All] Security and General bug fixes
Native: [All] Login history and security fixes


Thank You,
Click Support

Posted on Aug 4, 07:59 UTC
Past Incidents
Aug 12, 2022

No incidents reported today.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.