All Systems Operational

About This Site

We provide the current service availability for Click's cloud services.

Note: We have added an Analytics component under each FSE region. If you are not using Field Service Edge Analytics and do not wish to receive communications for this service you can click the 'subscribe to updates' button at the top to update your preferences.

Click here for a list of Incident History & Scheduled Maintenance: https://status.clicksoftware.com/history

North America - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
North America - PR02 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
North America - PR03 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
North America - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
Canada - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
Canada - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
Europe - PR01 Operational
90 days ago
99.82 % uptime
Today
Schedule Operational
90 days ago
99.6 % uptime
Today
Integration Operational
90 days ago
99.93 % uptime
Today
Mobile Operational
90 days ago
99.93 % uptime
Today
Analytics ? Operational
Europe - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
United Kingdom - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
United Kingdom - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
Australia - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
Australia - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
Service Optimization V8 - North America Operational
Service Optimization V8 - EMEA Operational
Service Optimization V8 - AUS Operational
Click Customer Support Operational
ClickAccess - Customer Community Operational
Phone - Support Hotline Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
FSE Fuji MR14 - Coming Release Jan 29, 2023 07:00-08:00 UTC
Dear Customer,

Click would like to update you on the upcoming Field Service Edge Fuji MR14 Release.

The Fuji MR14 release continues to focus on several improvements in product security and trust. Please visit our Planned Content for Next Release (https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release) page* to find out more details of Fuji MR14: https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release

*ClickAccess Community Login Required.


What’s next?
===============

Please see the below target maintenance schedule for both Sandbox and Production environments planned to be performed on your Click Field Service Edge instance. These dates may change based on testing results and feedback during sandbox deployment.

Sandbox Deployment:
===============

All Regions - Sunday, January 8, 2023

Production Deployment:
===============

EU and AU Regions - Sunday, January22, 2023
NA, CA and UK Regions - Sunday, January 29, 2023

*Note*: The above dates are subject to change.

We will communicate with you 2 weeks prior to these maintenance activities with a POD specific post that contains up-to-date information along with their timelines.


Thank You,
Click Support

Posted on Nov 16, 2022 - 06:25 UTC
Past Incidents
Nov 28, 2022

No incidents reported today.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022
Resolved - Dear Customer,

The issue affecting the Field Service Edge service has now been resolved.

We are sorry for any inconvenience this may have caused. Thank you for being so patient.

Click Support

Nov 25, 19:09 UTC
Update - We are continuing to monitor for any further issues.
Nov 25, 19:07 UTC
Monitoring - Dear Click Customer,

We continue to troubleshoot issues affecting the Field Service Edge services.

Current Impact: Systems are coming back to normal and queues are settling.

We are working to restore services and will provide information as it becomes available.

We appreciate your patience as we work to resolve this issue. We will keep you updated until the issue is resolved.

Click Support

Nov 25, 16:18 UTC
Update - We continue to troubleshoot issues affecting the Field Service Edge services.

Current Impact: Issues with Outgoing Messages.

We are working to restore services and will provide information as it becomes available.

We appreciate your patience as we work to resolve this issue. We will keep you updated until the issue is resolved.

Click Support

Nov 25, 15:00 UTC
Update - Dear Click Customer,

We continue to troubleshoot issues affecting the Field Service Edge services.

Current Impact: Issues with Outgoing Messages.

We are working to restore services and will provide information as it becomes available.

We appreciate your patience as we work to resolve this issue. We will keep you updated until the issue is resolved.

Click Support

Nov 25, 13:55 UTC
Investigating - We are investigating potential availability issues with our Field Service Edge (FSE) services. You may experience indifference to the Outgoing messages in the services. We are actively investigating and will communicate with you as soon as it resolves.

For any queries, please get in touch with our support hotline or open a case via ClickAccess.

We apologize for any inconvenience.

Thank you,
ClickSoftware Global Support

Nov 25, 12:54 UTC
Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022

No incidents reported.

Nov 16, 2022
Resolved - Dear Customer,

The issue affecting the Field Service Edge service has been resolved.

We are sorry for any inconvenience this may have caused. Ensuring your success is our top priority at Click, and we’re focused on learning from this issue and preventing any recurrences. We have started on the root cause analysis, which will be posted to this incident record once complete.

Thank you for your patience.

Click Support

Nov 16, 11:34 UTC
Investigating - Dear Customer,

We are aware of a 4 min incident this morning between 10:33 AM to 10:37 AM GMT. This may have resulted in slow performance for which we would like to apologize. We are investigating the route cause and Status Checker will be updated accordingly with RCA published in due course.

We apologize for any inconvenience.

Nov 16, 11:24 UTC
Nov 15, 2022

No incidents reported.

Nov 14, 2022

No incidents reported.