All Systems Operational

About This Site

We provide the current service availability for Click's cloud services.

Note: We have added an Analytics component under each FSE region. If you are not using Field Service Edge Analytics and do not wish to receive communications for this service you can click the 'subscribe to updates' button at the top to update your preferences.

Click here for a list of Incident History & Scheduled Maintenance: https://status.clicksoftware.com/history

North America - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
North America - PR02 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
North America - PR03 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
North America - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
Canada - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
Canada - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
Europe - PR01 Operational
90 days ago
99.63 % uptime
Today
Schedule Operational
90 days ago
99.62 % uptime
Today
Integration Operational
90 days ago
99.63 % uptime
Today
Mobile Operational
90 days ago
99.63 % uptime
Today
Analytics ? Operational
CEM Operational
90 days ago
100.0 % uptime
Today
Europe - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
CEM Operational
90 days ago
100.0 % uptime
Today
United Kingdom - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
United Kingdom - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
Australia - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
Australia - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
Service Optimization V8 - North America Operational
Service Optimization V8 - EMEA Operational
Service Optimization V8 - AUS Operational
Click Customer Support Operational
ClickAccess - Customer Community Operational
Phone - Support Hotline Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 5, 2023

No incidents reported today.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023
Resolved - This incident has been resolved.
ClickAccess, Click Community is back again.

-Click Support

Feb 2, 11:42 UTC
Investigating - Dear Click Customer,

We are experiencing issues with our Click Community.

We are currently investigating the issue. If you need urgently reach out to Click Support, Please call us on our support hotline.

We apologize for the inconvenience.


Thank you,

Click Support

Feb 2, 10:02 UTC
Feb 1, 2023
Resolved - Dear Click Customer,

The issue with the Click Support Hotline phone has now been resolved.

We are sorry for any inconvenience this may have caused. Thank you for your patience.

Click Support

Feb 1, 20:57 UTC
Update - We are continuing to work on a fix for this issue.
Feb 1, 20:48 UTC
Identified - Dear Click Customer,

We are experiencing issues with our Click Support Hotline phone.

If you need to reach Click Support, please go to our customer portal, ClickAccess, to open a support case: https://community.clicksoftware.com

We apologize for the inconvenience. We will leave this incident open until this issue is resolved.


Thank you,

Click Support

Feb 1, 20:04 UTC
Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023
Completed - The scheduled maintenance has been completed.
Jan 29, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 08:30 UTC
Scheduled - .
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge release Fuji MR14 to Production Environment listed below:


TARGET INSTANCES:
==============
NA Production (PR01, PR02, PR03)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, January 29, 2023


PLANNED START & END TIMES:
=======================
NA01-PR - 08:30 AM to 10:00 AM UTC
NA02-PR - 09:30 AM to 11:00 AM UTC
NA03-PR - 10:30 AM to 12:00 PM UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ


What is next?
===========
* February 12-13 - Fuji MR14 Feature Activation in Production - NA Region


Thank You,
Click Support

Jan 9, 10:10 UTC
Completed - The scheduled maintenance has been completed.
Jan 29, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 07:30 UTC
Scheduled - .
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge release Fuji MR14 to Production Environment listed below:


TARGET INSTANCES:
==============
CA Production (CA-PR)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, January 29, 2023


PLANNED START & END TIMES:
=======================
CA-PR - 07:30 AM to 09:00 AM UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ


What is next?
===========
* February 12-13 - Fuji MR14 Feature Activation in Production - CA Region


Thank You,
Click Support

Jan 9, 10:23 UTC
Completed - The scheduled maintenance has been completed.
Jan 29, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 06:30 UTC
Scheduled - .
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge release Fuji MR14 to Production Environment listed below:


TARGET INSTANCES:
==============
UK Production (UK-PR)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, January 29, 2023


PLANNED START & END TIMES:
=======================
UK-PR - 06:30 AM to 08:00 AM UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ


What is next?
===========
* February 12-13 - Fuji MR14 Feature Activation in Production - UK Region


Thank You,
Click Support

Jan 9, 10:35 UTC
Jan 28, 2023

No incidents reported.

Jan 27, 2023
Resolved - Dear Click Customer,

Twilio has resolved its issue that was in turn affecting the Field Service Edge (FSE).

Please email us at - cksw-support@salesforce.com for any further queries or you can always log a support case by going to - https://community.clicksoftware.com/

Thank you for your patience,

Regards
ClickSoftware Global Customer Support

Jan 27, 22:22 UTC
Monitoring - Hi ClickSoftware Customer,

As per Twilio's last update, the issue is currently being worked upon by Twilio's engineering team which is observing recovery in SMS delivery delays: https://status.twilio.com/incidents/256tw1g0gwyb. We continue to monitor the situation with Twilio's services.

As a temporary resolution to this disruption to FSE services until Twilio fixes the issue, we can disable our MFA enforcement feature if need be and upon reaching out to us through S1 incidents.

We apologize for any inconvenience. We will send the next update in 2 hours or as soon as more information is available.
Please email us at - cksw-support@salesforce.com for any further queries or you can always log a support case by going to - https://community.clicksoftware.com/

Thank you,
ClickSoftware Global Customer Support

Jan 27, 21:25 UTC
Investigating - Hi ClickSoftware Customer,

Twilio is currently having issues: see "SMS Delivery Delay to T-Mobile Network in the United States" under Twilio status page: https://status.twilio.com/

This might cause disruption in accessing our FSE application.
As a temporary resolution until Twilio fixes the issue, we can disable our MFA enforcement feature if need be and upon reaching out to us through S1 incidents.

We apologize for any inconvenience.

Please email us at - cksw-support@salesforce.com for any further queries or you can always log a support case by going to - https://community.clicksoftware.com/


Thank you,
ClickSoftware Global Customer Support

Jan 27, 20:20 UTC
Completed - The scheduled maintenance has been completed.
Jan 27, 09:16 UTC
Scheduled - Maintenance Information:
===================

Please be informed that ClickMobile Touch Beta version 20.5.8 for Field Service Edge on iOS is now available for download in the Apple app store. This release contains bug fixes, see ‘what is fixed in this release?’ section for more details.

Use this link Beta test on iOS and follow the instructions:
https://testflight.apple.com/join/6VNg8JZl

What is Fixed in this Release?
=====================

[iOS] - Update plugins


Thank You,
Click Support

Jan 24, 09:12 UTC
Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023
Completed - The scheduled maintenance has been completed.
Jan 22, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 07:30 UTC
Scheduled - .
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge release Fuji MR14 to Production Environment listed below:


TARGET INSTANCES:
==============
AU Production (AU-PR)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, January 22, 2023


PLANNED START & END TIMES:
=======================
AU-PR - 07:30 AM to 09:00 AM UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ


What is next?
===========
* February 12-13 - Fuji MR14 Feature Activation in Production - AU Region


Thank You,
Click Support

Jan 9, 10:29 UTC
Completed - The scheduled maintenance has been completed.
Jan 22, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 06:31 UTC
Scheduled - .
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge release Fuji MR14 to Production Environment listed below:


TARGET INSTANCES:
==============
EU Production (EU-PR)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, January 22, 2023


PLANNED START & END TIMES:
=======================
EU-PR - 06:30 AM to 08:00 AM UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ


What is next?
===========
* February 12-13 - Fuji MR14 Feature Activation in Production - EU Region


Thank You,
Click Support

Jan 9, 10:26 UTC