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We provide the current service availability for Click's cloud services.
Note: We have added an Analytics component under each FSE region. If you are not using Field Service Edge Analytics and do not wish to receive communications for this service you can click the 'subscribe to updates' button at the top to update your preferences.
Click here for a list of Incident History & Scheduled Maintenance: https://status.clicksoftware.com/history
North America - PR01
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Operational
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Operational
Integration
Operational
Mobile
Operational
Analytics
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Operational
CEM
Operational
North America - PR02
Operational
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Operational
Integration
Operational
Mobile
Operational
Analytics
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Operational
North America - PR03
Operational
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Operational
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Operational
Mobile
Operational
Analytics
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Operational
CEM
Operational
North America - ST01
Operational
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Operational
Integration
Operational
Mobile
Operational
Analytics
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Operational
Remote Admin Tool
Operational
Canada - PR01
Operational
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Operational
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Operational
Mobile
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Analytics
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Operational
CEM
Operational
Canada - ST01
Operational
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Operational
Integration
Operational
Mobile
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Analytics
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Operational
Remote Admin Tool
Operational
Europe - PR01
Operational
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Operational
Integration
Operational
Mobile
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Analytics
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Operational
CEM
Operational
CEM
Operational
Europe - ST01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
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Operational
Remote Admin Tool
Operational
CEM
Operational
United Kingdom - PR01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
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Operational
CEM
Operational
United Kingdom - ST01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
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Operational
Remote Admin Tool
Operational
Australia - PR01
Operational
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Operational
Integration
Operational
Mobile
Operational
Analytics
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Operational
CEM
Operational
CEM
Operational
Australia - ST01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
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Operational
Remote Admin Tool
Operational
Click Customer Support
Operational
ClickAccess - Customer Community
Operational
Phone - Support Hotline
Operational
Remote Admin Tool
Operational
CEM
Operational
Operational
Degraded Performance
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had a major outage.
had a partial outage.
Scheduled Maintenance
Setup Tool Retirement and New Configuration Access Nov 23, 2025 07:00-08:00 UTC
Dear Click Customer,
As communicated with the FSE Fuji MR22 Release, the Legacy Setup tool will no longer be available in Field Service Edge (FSE). This final decommissioning will be completed during the deployment of MR22 HF3, subject to the final feature toggle activation.
For Calendar Data Imports (CSV):
You can now manage your CSV selection using a new, dedicated UI located in Studio > Configuration > General Settings > Setup.
For Configuring Reports (Analytics):
You will need to use a standard HTTP client to modify reports directly via the new API.
For detailed, step-by-step instructions, please click the link below to view the Knowledge Article.
https://community.clicksoftware.com/s/article/Dashboard-OnBoarding-Tool-Setup-Guide
* Important Dates:
=============
These changes are scheduled to the below dates:
November 5 - Sandbox
November 23 - Production
Kind Regards,
Click, a Salesforce company
Posted on Nov 03, 2025 - 10:49 UTC
As communicated with the FSE Fuji MR22 Release, the Legacy Setup tool will no longer be available in Field Service Edge (FSE). This final decommissioning will be completed during the deployment of MR22 HF3, subject to the final feature toggle activation.
For Calendar Data Imports (CSV):
You can now manage your CSV selection using a new, dedicated UI located in Studio > Configuration > General Settings > Setup.
For Configuring Reports (Analytics):
You will need to use a standard HTTP client to modify reports directly via the new API.
For detailed, step-by-step instructions, please click the link below to view the Knowledge Article.
https://community.clicksoftware.com/s/article/Dashboard-OnBoarding-Tool-Setup-Guide
* Important Dates:
=============
These changes are scheduled to the below dates:
November 5 - Sandbox
November 23 - Production
Kind Regards,
Click, a Salesforce company
Posted on Nov 03, 2025 - 10:49 UTC