All Systems Operational

About This Site

We provide the current service availability for Click's cloud services.

Note: We have added an Analytics component under each FSE region. If you are not using Field Service Edge Analytics and do not wish to receive communications for this service you can click the 'subscribe to updates' button at the top to update your preferences.

Click here for a list of Incident History & Scheduled Maintenance: https://status.clicksoftware.com/history

North America - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
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Integration Operational
90 days ago
100.0 % uptime
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Mobile Operational
90 days ago
100.0 % uptime
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Analytics ? Operational
North America - PR02 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
North America - PR03 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
North America - ST01 Operational
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Canada - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
Canada - ST01 Operational
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Europe - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
Europe - ST01 Operational
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
United Kingdom - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
United Kingdom - ST01 Operational
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Australia - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
Australia - ST01 Operational
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Service Optimization V8 - North America Operational
Service Optimization V8 - EMEA Operational
Service Optimization V8 - AUS Operational
Click Customer Support Operational
ClickAccess - Customer Community Operational
Phone - Support Hotline Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear Click Customer,

We would like to inform you of an upcoming scheduled maintenance on your Click Field Service Edge tenants to upgrade the FSE Analytics. Please note that this upgrade might cause a temporary disruption to your *Analytics service* availability.

We plan to upgrade FSE Analytics on Sandbox environments in December followed by Production in January for all the regions.

When is this due?
=============

The maintenance activity is scheduled within this time window: 7:00 AM to 5:00 PM UTC on Sunday, December 5, 2021 for the following regions:

UK-SB: 7:00 AM - 11:00 AM UTC
CA-SB: 7:00 AM - 11:00 AM UTC
AU-SB: 11:00 AM - 5:00 PM UTC

What to expect?
============

* The scope of the maintenance is the *Analytics service* only. All other services shall be fully available
* Intermittent disruption to Analytics service of up to 1 hour can be expected during the maintenance period
* The scope of this maintenance is *Sandbox* tenants

What actions do I need to take?
======================

* No specific actions are required from you during the maintenance activity
* Analytics users experiencing availability issues during this time are advised to wait for a few minutes and then try again

Should you have any questions, please open a case via our ClickAccess Customer community (https://community.clicksoftware.com/).

Best Regards,
Click Support
Posted on Nov 24, 16:41 UTC
Dear Click Customer,

As part of our continuous efforts to enhance the security of your Click Field Service Edge Cloud infrastructure, we will be upgrading our Amazon Web Application Firewall (WAF) to *WAF V2 * on Production for Field Service Edge (FSE) services:

* Reset Password/Wiki services
* Main access and login service
* Push
* Push2Linux

This is a global change and should not cause disruption of the services during the maintenance windows. Please see the ‘what actions do I need to take’ section for more details to mitigate the potential impact.

What is changing?
==============

WAF is a service that monitors the HTTP and HTTPS requests that are forwarded to Application Load Balancer for all FSE Cloud Services. WAF also provides control access to HTTP and HTTPS requests. We will be performing a version upgrade of the WAF services (4.x,6.x,6.x,8.x) to the latest version.

Target Instances:
============

NA Production (PR01, PR02, PR03)
CA Production
EU Production
UK Production
AU Production

When is this changing?
================

The infrastructure change is scheduled on *Production* environment for the following services:

* Reset Password/Wiki services
* Main access and login service
* Push
* Push2Linux

*On Sunday, December 12th, 2021, with the maintenance window period as follows:

* Planned time window:
06:30 AM - 07:30 AM UTC


What to expect?
===========

* No downtime expected - The activity scope is *infrastructure only* - hosted Service Optimization services will be accessible during the maintenance
* The activity will include the WAF web ACL migration from Classic to V2 followed by the sanity testing


What actions do I need to take?
======================

* No specific actions are required from you _during _the time of the maintenance activity
* Given this is an update to the system that blocks potential malicious access to the Click Cloud Services - Click recommends you to test all your common business flows, scheduling tasks, testing that Analytics is working, schedule operations are working, and that any tailored customization and business flow are working as expected at the conclusion of the maintenance window.


Click takes the availability and security of our Cloud Services and its impact to your business seriously as we aim to achieve higher security standards for our infrastructure associated to your instance.

Should you have any questions, please contact our Customer Support by opening a case via our ClickAccess Customer community (https://community.clicksoftware.com/).

Best Regards,
Click Support
Posted on Nov 1, 11:47 UTC
Past Incidents
Nov 29, 2021

No incidents reported today.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021
Completed - Dear Customer,

Service Edge Mobile (Native app) for Android v1.7.1.9 is now available for download in the Google Play Store.

Thank You,
Click Support
Nov 24, 11:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 18:55 UTC
Scheduled - Dear Click Customer,

We would like to inform you that SE Mobile (Native) Release 1.7.1.9 for Field Service Edge on Android was not published on Google Play Store as originally communicated due to some delays in the third-party vendor review. Our Technology team has re-posted the app on Google Play Store today which will go through the regular 48-hour window to clear the vendor reviews before it is published.

We will keep you updated in case any additional delay is encountered. We apologize for the inconvenience caused.

What is Fixed in these Release?
=====================
1. Crashlytics in Android
2. SSO users case
3. MixPanel add new attribute (SSO/MFA/Basic)


Thank You,
Click Support
Nov 22, 18:53 UTC
Nov 23, 2021

No incidents reported.

Nov 22, 2021
Nov 21, 2021
Completed - The scheduled maintenance has been completed.
Nov 21, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 07:03 UTC
Update - Dear Customer,

Click would like to remind you of this upcoming maintenance activity scheduled this weekend on *Sunday, November 21st, 2021*.

Please note that Start & End times of the activity have been updated to show change times in each region:

NA-PR - 07:00 AM to 08:00 AM UTC
CA-PR - 08:00 AM to 09:00 AM UTC
AU-PR - 09:00 AM to 10:00 AM UTC
EU-PR - 10:00 AM to 11:00 AM UTC
UK-PR - 11:00 AM to 12:00 PM UTC

This change applies to the ClickMobile Touch mobile apps, FSE tools, and Integration. We expect you to take the below required actions to avoid losing access to the Field Service Edge services.

* All your mobiles users must be on the latest versions of the ClickMobile application

* Confirm all integrations have been updated to accept the new certificates after maintenance window ends. For details on what to change, please visit this Knowledge Article: https://community.clicksoftware.com/s/article/Preparing-for-certificate-replacement-for-Incoming-Integration-Services-in-Fuji-MR10

* Confirm you have access to all Admin Tools

Please click the ‘View previous maintenance update’ link at the bottom of this message for further details including minimum mobile app versions & more details on what actions to take.

Thank You,
Click Support
Nov 17, 18:38 UTC
Update - Dear Click Customer,

REMINDER: This maintenance will happen in 21 days to your Production tenant. This change applies to the ClickMobile Touch mobile apps, FSE tools, and Integration. Action is required:

* You must ensure that all your users are on the latest versions of the ClickMobile application.

* Confirm all integrations have been updated to accept the new certificates. For details, please visit this Knowledge Article: https://community.clicksoftware.com/s/article/Preparing-for-certificate-replacement-for-Incoming-Integration-Services-in-Fuji-MR10

* Confirm you have access to all Admin Tools.

Please click the ‘View previous maintenance update’ link at the bottom of this message for further details on what actions to take.

Note: The old certificates have been removed from your Sandbox/Dev tenants. We recommend you use these to verify the above mentioned services are not impacted prior to Production changes.

Please report any issues to Click Support (https://community.clicksoftware.com/s/my-click) as soon as possible.

Thank you,

Click Support
Nov 1, 15:14 UTC
Scheduled - Dear Click Customer,

As part of our continuous security enhancements, we will be replacing the current TLS certificate used for services across ClickSoftware Field Service Edge (FSE) services.

This change applies to the ClickMobile Touch mobile apps, FSE tools, and Integration.

What is changing?
=============

* Certificate replacement will occur after new versions of ClickMobile Touch and FSE tools have been made available
* To support the new server certificate, new releases of ClickMobile Touch apps across iOS, Android, and Windows platforms are planned for September 19, 2021
* This is a global change that will affect all Tools such as Legacy Admin, Mobility Studio, The Builder, Installer, and Import Tool
* Customers’ Integration systems that require authentication with Salesforce FSE will require the new Certificate Authority (CA) certificate on their system prior to the respective dates listed below for Sandbox and Production

What actions do I need to take?
======================

**Integration**

Integration systems that require authentication with Salesforce FSE API should have the new Root CA certificate installed prior to the posted removal dates to allow a smooth transition.

* Incoming Integration - The Root CA certificate is available on the provider page (https://www.digicert.com/kb/digicert-root-certificates.htm)- DigiCert Global Root CA
* For details, please visit this Knowledge Article: https://community.clicksoftware.com/s/article/Preparing-for-certificate-replacement-for-Incoming-Integration-Services-in-Fuji-MR10

**Mobile**

We will be publishing New / Updated Mobile Apps on September 19, 2021 to the regional app stores with the enhancement, and it will be available as part of the following app versions. You must ensure that all your users are on the latest versions of the ClickMobile application before *Sunday, November 21, 2021* to avoid any disruptions. Mobile users that do not upgrade will receive an error message when trying to log in.

The old certificates will be disabled on Sandbox on October 31, 2021 for you to verify the new apps work prior to change in Production.

* ClickMobile Touch (iOS) – 20.5.2 or higher
* ClickMobile Touch (Android) – 20.5.2 or higher
* ClickMobile Touch (Windows) – 20.5.10.0 or higher

We plan to release the apps by Sunday, September 19th, 2021 and encourage all of our customers and users to test and upgrade to this version as soon as possible.

**Tools**

Tools such as Legacy Admin, Mobility Studio, The Builder, Installer, and Import Tool will need their certificates updated in order to access. To do this starting *September 26, 2021*:

* Log into the FSE UI tools prior to October 31st to receive the latest version of the tool with new certificate
* After that date you will have to manually download the tools and reinstall them from FSE Studio

Important dates to remember:
=====================

* Sunday, September 19, 2021 - New Mobile Apps available on public app stores
* Sunday, September 26, 2021 - New certificate available for FSE Tools
* Sunday, October 31, 2021 - Old server certificate will be removed for *Sandbox*
* Sunday, November 21, 2021 - Old server certificate will be removed for *Production*

This change will not have any effect on the functionality or performance of the products. It should be seamless for all customers/end-users that followed the recommended actions.

Important Notes:
===========

* Starting *Sunday, November 21st, 2021*, all login requests to Production tenants that originate from apps with older versions will be unauthorized as they do not comply with the new certificate and our security policy

* All integration systems are required to have the new Root CA certificate into the application’s Keystore or certificate store in order to work with the new server certificate and continue seamless integration prior to *Sunday, November 21st, 2021*. Please consult your organization's security/IT team to validate the relevant process for you

* Outgoing Integration are not impacted by this change

* Please reference the following knowledge article for the latest details on this subject: https://community.clicksoftware.com/s/article/TLS-Certificate-Updates-on-Click-Field-Service-Edge-services


Trust is our number one value and the security of your environment is important to us. The rotation of this certificate is an important piece in ensuring a trusted connection between your applications and the Salesforce Click cloud services. Should you have any questions, please contact Customer Support by opening a case through the ClickAccess Help portal (https://community.clicksoftware.com/). We appreciate your attention to this matter.


Best Regards,
ClickSoftware Customer Support
Sep 13, 18:58 UTC
Completed - The scheduled maintenance has been completed.
Nov 21, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 08:01 UTC
Scheduled - Dear Click Customer,

We are going to re-deploy the Click Field Service Edge Fuji MR10 to Production Environment as we had a rollback yesterday due to a regression found in OGM which was later fixed by our engineering team.

The details of this activity are as follows:

TARGET INSTANCES:
==============
NA Production (PR01, PR02, PR03)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window


PLANNED DATE:
============
Sunday, November 21, 2021


PLANNED START & END TIMES:
=======================
NA01-PR - 08:00 AM to 09:30 AM UTC
NA02-PR - 09:00 AM to 10:30 AM UTC
NA03-PR - 09:30 AM to 10:30 AM UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Also, visit our Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ


Thank You,
Click Support
Nov 16, 19:28 UTC
Nov 20, 2021

No incidents reported.

Nov 19, 2021
Completed - The scheduled maintenance has been completed.
Nov 19, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 07:00 UTC
Scheduled - MAINTENANCE INFORMATION:
======================

Announcing an update to Service Edge Mobile (Native) for Field Service Edge on Android. This release contains bugs fixes, see ‘what is fixed in this release?’ section for more details.


PLANNED DATE:
=============

We will post the following release to the Google Play Store on Wednesday, November 17th, 2021:

*Service Edge Mobile (Native) - Version 1.7.1.9 for Android*

Please note it may take up to 48 hours from the date listed above for the updated version to clear third-party vendor reviews and propagate out to the regional app stores. If any additional delay is encountered, we will make every effort to update this maintenance notice as soon as we have more details.


What is Fixed in these Release?
=====================

1. Crashlytics in Android
2. SSO users case
3. MixPanel add new attribute (SSO/MFA/Basic)


Thank You,
Click Support
Nov 9, 17:04 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 07:00 UTC
Scheduled - MAINTENANCE INFORMATION:
======================

Announcing an update to Service Edge Mobile (Native) for Field Service Edge on iOS. This release contains bugs fixes, see ‘what is fixed in this release?’ section for more details.


PLANNED DATE:
=============

We will post the following release to the Apple App Store on Wednesday, November 17th, 2021:

*Service Edge Mobile (Native) - Version 1.7.11.0 for iOS*

Please note it may take up to 48 hours from the date listed above for the updated version to clear third-party vendor reviews and propagate out to the regional app stores. If any additional delay is encountered, we will make every effort to update this maintenance notice as soon as we have more details.


What is Fixed in these Release?
=====================

1. MixPanel add new attribute (SSO/MFA/Basic)
2. SSO users case
3. SnackBar crash fix on iOS 15
4. Time picker on iOS 15


Thank You,
Click Support
Nov 9, 17:03 UTC
Nov 18, 2021

No incidents reported.

Nov 17, 2021
Nov 16, 2021

No incidents reported.

Nov 15, 2021
Completed - The scheduled maintenance has been completed.
Nov 15, 15:28 UTC
Update - Dear Customer,

Click would like to remind you that you must update client-side customizations you may have to support Angular JS V1.8 before our MR10 Release at which time we will be disabling all previous versions of AngularJS. The MR10 Release dates are stated below. The customers are requested to complete any changes required to client-side customizations so as to comply with the AngularJS 1.8 new functionalities before these dates.

Please click 'view previous maintenance updates' at end of message for more details from our original post/message of this important maintenance event.

Important Dates:
============
* Fuji MR10 Sandbox deployment on FSE is scheduled on Sunday, October 24, 2021 for all regions

* Fuji MR10 Production deployment on FSE is scheduled on Sunday, November 7, 2021 for EU, AU, CA and Sunday, November 14, 2021 for NA & UK regions

Please note that the Fuji MR10 Release (SB & PROD) region-specific notification emails have already been sent with the planned dates of the release. You can also visit this link to check out our posts at:

https://status.clicksoftware.com/

Thank You,
Click Support
Oct 20, 14:40 UTC
Scheduled - Dear Click Customer,

As part of our continuous efforts to enhance the security of your Click Field Service Edge Cloud infrastructure, we have added support for AngularJS V1.8 framework as part of our recent MR09 release.

This notice is to remind you that you must update and client-side customizations you may have to support Angular JS V1.8 before our MR10 release at which time we will be disabling all previous versions of AngularJS.

AngularJS 1.8 provides several functional improvements, as well as several new APIs and fixes to security vulnerabilities. For more details & help assessing possible impact, you can visit our Knowledge Article by clicking the link below:

https://community.clicksoftware.com/s/article/FAQ-AngularJS-upgrade-to-v1-8


WHEN IS THIS CHANGING?
======================

The infrastructure change is scheduled as part of MR10 Release (Planned: November 2021)

* Watch out for MR10 Release Announcements for more details on specific dates & times
* Note: The date listed here is not the exact date of the AngularJS 1.3 deprecation. Target release timing for MR10 has not been set (planned November 2021). This post will be replaced with MR10 specific maintenance posts that include specific dates for each region closer to release time


WHAT TO EXPECT?
======================

* The activity scope is update to the AngularJS framework only - hosted Field Service Edge services will be accessible during the maintenance (No downtime expected)
* AngularJS 1.3 framework will no longer be supported.


WHAT ACTIONS DO I NEED TO TAKE?
======================

* Customers who created client-side customizations on the Service Edge UI, for example, in the Schedule or Gantt, must assess the changes with the new Angular library and update the code before the MR10 release. If you used an implementer for customizations, you might find it beneficial to share this information with the implementer.

* No specific actions are required from you during the time of the maintenance activity window itself.


Click takes the availability and security of our Cloud Services and its impact to your business seriously as we aim to achieve higher security standards for our infrastructure associated to your instance.

Should you have any questions, please contact our Customer Support by opening a case through ClickSoftware Website: https://community.clicksoftware.com

Best Regards,

ClickSoftware Customer Support
Aug 16, 16:16 UTC
Completed - We have completed the rollback successfully and are in the process to perform some tests.

Click Support
Nov 15, 14:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 13:02 UTC
Scheduled - Dear Customer,

Due to a regression bug caused in Fuji MR10 that affected OGM for several customers in the NA region, our engineering team has decided to rollback MR10 NA Production deployment to MR09 HF5.

We will update you when the rollback is finished.

We apologize for the inconvenience caused.

Click Support
Nov 15, 12:51 UTC
Resolved - Dear Customer,

The issue affecting Field Service Edge service is resolved now.
We are sorry for any inconvenience this may have caused. Thank you for your patience.

Click Support
Nov 15, 14:44 UTC
Investigating - We are investigating potential availability issues with our Field Service Edge (FSE) services. Some users may be experiencing issues while utilizing this function within FSE during this period. We are actively investigating and will communicate with you as soon as it gets resolved.

We apologize for any inconvenience.
Nov 15, 13:46 UTC