All Systems Operational

About This Site

We provide the current service availability for Click's cloud services.

Note: We have added an Analytics component under each FSE region. If you are not using Field Service Edge Analytics and do not wish to receive communications for this service you can click the 'subscribe to updates' button at the top to update your preferences.

Click here for a list of Incident History & Scheduled Maintenance: https://status.clicksoftware.com/history

Uptime over the past 90 days. View historical uptime.
North America - PR01 Operational
90 days ago
99.89 % uptime
Today
Schedule Operational
90 days ago
99.67 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
North America - PR02 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
North America - PR03 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
North America - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
Canada - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
Canada - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
Europe - PR01 Operational
90 days ago
99.99 % uptime
Today
Schedule Operational
90 days ago
99.97 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
CEM Operational
90 days ago
100.0 % uptime
Today
Europe - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
CEM Operational
90 days ago
100.0 % uptime
Today
United Kingdom - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
United Kingdom - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
Australia - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
Australia - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
Service Optimization V8 - North America Operational
Service Optimization V8 - EMEA Operational
Service Optimization V8 - AUS Operational
Click Customer Support Operational
ClickAccess - Customer Community Operational
Phone - Support Hotline Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jun 7, 2023

No incidents reported today.

Jun 6, 2023

No incidents reported.

Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023
Click Field Service Edge ClickMobile Touch Release - iOS & Windows
Completed - The scheduled maintenance has been completed.
May 30, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 07:00 UTC
Scheduled - Maintenance Information:
===================
Announcing an update to ClickMobile Touch for Field Service Edge on iOS & Windows planned to be released on May 28, 2023. This release contains bug fixes, see ‘what is fixed in this release?’ section for more details.

Planned Date:
===========
We will post the releases to the mobile application stores on the following dates:

iOS - Version 20.5.8 on on Sunday, May 28, 2023
Windows - Version 20.5.16 on Sunday, May 28, 2023

Please note it may take up to 48 hours from the dates listed above for the updated version to clear third-party vendor reviews and propagate out to the regional app stores. If any additional delay is encountered, we will make every effort to update this maintenance notice as soon as we have more details.

Please note the Beta versions for ClickMobile Touch are already available for download. For customers who would like to participate in early access Mobile Beta:

Use this link Beta test on iOS and follow the instructions:
https://testflight.apple.com/join/6VNg8JZl

What is Fixed in this Release?
=====================
[iOS] Update Plugins
[Windows] Break big Log files to smaller chunks

Thank You,
Click Support
May 19, 08:47 UTC
May 29, 2023

No incidents reported.

May 28, 2023
FSE Fuji MR15 Update - NA Production
Completed - The scheduled maintenance has been completed.
May 28, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 05:00 UTC
Scheduled - .
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge release Fuji MR15 to Production Environment listed below:


TARGET INSTANCES:
==============
NA Production (PR01, PR02, PR03)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, May 28, 2023


PLANNED START & END TIMES:
=======================
05:00 AM to 10:30 AM UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ


What is next?
===========
* June 11-13 - Fuji MR15 Feature Activation in Production - NA Region


Thank You,
Click Support
May 15, 08:40 UTC
FSE Fuji MR15 Update - UK Production
Completed - The scheduled maintenance has been completed.
May 28, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 05:00 UTC
Scheduled - .
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge release Fuji MR15 to Production Environment listed below:


TARGET INSTANCES:
==============
UK Production (UK-PR)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, May 28, 2023


PLANNED START & END TIMES:
=======================
05:00 AM to 10:30 AM UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ


What is next?
===========
* June 11-13 - Fuji MR15 Feature Activation in Production - UK Region


Thank You,
Click Support
May 15, 08:44 UTC
FSE Fuji MR15 Update - CA Production
Completed - The scheduled maintenance has been completed.
May 28, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 05:00 UTC
Scheduled - .
=======================
MAINTENANCE INFORMATION
=======================
Click Field Service Edge release Fuji MR15 to Production Environment listed below:


TARGET INSTANCES:
==============
CA Production (CA-PR)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, May 28, 2023


PLANNED START & END TIMES:
=======================
05:00 AM to 10:30 AM UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ


What is next?
===========
* June 11-13 - Fuji MR15 Feature Activation in Production - CA Region


Thank You,
Click Support
May 15, 08:40 UTC
May 27, 2023

No incidents reported.

May 26, 2023
Click Field Service Edge Mobile (Native) Release 1.7.3.0 - Android
Completed - The scheduled maintenance has been completed.
May 26, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 07:00 UTC
Scheduled - MAINTENANCE INFORMATION:
======================
Announcing an update to Service Edge Mobile (Native) for Field Service Edge on Android. This release contains bugs fixes, see ‘what is fixed in this release?’ section for more details.

PLANNED DATE:
=============
We will post the following release to the Google Play Store on Wednesday May 24, 2023:

*Service Edge Mobile (Native) - Version 1.7.3.0 for Android*

Please note it may take up to 48 hours from the date listed above for the updated version to clear third-party vendor reviews and propagate out to the regional app stores. If any additional delay is encountered, we will make every effort to update this maintenance notice as soon as we have more details.

What is Fixed in these Release?
=====================
Support Android 14 OS


Thank You,
Click Support
May 17, 07:51 UTC
May 25, 2023

No incidents reported.

May 24, 2023
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