Dear Click Customer,
As part of our continuous efforts to enhance the security of your Click Field Service Edge Cloud infrastructure, we will be upgrading our Amazon Web Application Firewall (WAF) to *WAF V2* hosted on our *CA Sandbox* for Field Service Edge *Integration Services*.
This change should not cause disruption of the services during the maintenance windows. Please see the ‘what actions do I need to take’ section for more details to mitigate the potential impact.
What is changing?
WAF is a service that monitors the HTTP and HTTPS requests that are forwarded to Application Load Balancer for all FSE Cloud Services. WAF also provides control access to HTTP and HTTPS requests. We will be performing a version upgrade of the WAF services (4.x,6.x,6.x,8.x) to the latest version.
When is this changing?
The infrastructure change is scheduled for CA-SB Integration Services on Sunday, July 25, 2021
Planned time window:
07:30 a.m. to 08:30 a.m. UTC
What to expect?
* The activity scope is infrastructure only - hosted Service Optimization services will be accessible during the maintenance (No downtime expected)
* The activity will include the WAF services version upgrade followed by the sanity testing
What actions do I need to take?
* No specific actions are required from you during the time of the maintenance activity
* Given this is an update to the system that blocks potential malicious access to the Click Cloud Services - Click recommends you to test all your common business flows, scheduling tasks, testing that incoming & outgoing integrations are working, schedule operation are working, and that any tailored customization and business flow are working as expected at the conclusion of the maintenance window.
Click takes the availability and security of our Cloud Services and its impact to your business seriously as we aim to achieve higher security standards for our infrastructure associated to your instance. Should you have any questions, please contact our Customer Support by opening a case via our ClickAccess Customer community (https://community.clicksoftware.com/
Jul 15, 13:55 UTC