tag:status.clicksoftware.com,2005:/historyClick Status - Incident History2024-03-29T05:22:42ZClicktag:status.clicksoftware.com,2005:Incident/203608502024-06-09T07:00:00Z2024-03-26T12:38:11ZClick Field Service Edge Mandatory Update for MSSQL DB<p><strong>THIS IS A SCHEDULED EVENT Jun <var data-var='date'>9</var>, <var data-var='time'>07:00</var> - <var data-var='time'>08:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>12:38</var> UTC</small><br><strong>Scheduled</strong> - Dear Customer,<br /><br />We would like to notify you of an upgrade to the Field Service Edge DB as follows:<br /><br />UK Sandbox - April 7th<br />UK Production - June 9th<br /><br />Why is the update implemented?<br />======================<br /><br />As of July 9, 2024, Microsoft will no longer support MSSQL 2014 and will provide no additional security updates for that version. To meet our commitment to Trust, which is our #1 value, an upgrade to the MSSQL DB on all PODs is required.<br /><br />How long will the upgrade take?<br />=====================<br /><br />The upgrade process requires approximately one hour of downtime during the planned maintenance window.<br />If there’s a failure, the contingent plan to roll back and recover the DB should take about two hours.<br /><br />What is required from users?<br />===================<br /><br />No action is required from users as the Salesforce DBA team is responsible for the upgrade process.<br /><br />Important dates:<br />===========<br /><br />* April 7th - Sandbox POD will be upgraded to MSSQL DB 2019.<br />* June 9th - Production POD will be upgraded to MSSQL DB 2019<br />* July 9th - Microsoft no longer supports MSSQL 2014<br /><br /><br />Thank You,<br />Click Support</p>tag:status.clicksoftware.com,2005:Incident/202240212024-05-26T07:00:00Z2024-03-12T11:13:31ZFSE Fuji MR18 - Coming Release<p><strong>THIS IS A SCHEDULED EVENT May <var data-var='date'>26</var>, <var data-var='time'>07:00</var> - <var data-var='time'>08:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>11:13</var> UTC</small><br><strong>Scheduled</strong> - Dear Click Customer,<br /><br />Click would like to update you on the upcoming Field Service Edge Fuji MR18 Release.<br /><br />The Fuji MR18 release continues to focus on several improvements in product security and trust. Please visit our Planned Content for Next Release to find out more details of Fuji MR18:<br /><br />https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release<br /><br />*ClickAccess Community Login Required.<br /><br />What’s next?<br />===============<br /><br />Please see below the target maintenance schedule for both Sandbox and Production environments planned to be performed on your Click Field Service Edge instance. These dates may change based on testing results and feedback during sandbox deployment.<br /><br />Sandbox Deployment:<br />=================<br /><br />All Regions - Sunday, May 5, 2024<br /><br />Production Deployment:<br />=================<br /><br />EU & AU Regions - Sunday, May 19, 2024<br />NA, CA & UK Regions - Sunday, May 26, 2024<br /><br />We will communicate with you 2 weeks prior to these maintenance activities with a POD specific post that contains up-to-date information along with their timelines.<br /><br /><br />Thank You,<br />Click Support</p>tag:status.clicksoftware.com,2005:Incident/203855242024-05-12T07:00:00Z2024-03-28T06:53:32ZClick Field Service Edge ClickMobile Touch Release and Mandatory Update for Chrome Users<p><strong>THIS IS A SCHEDULED EVENT May <var data-var='date'>12</var>, <var data-var='time'>07:00</var> - <var data-var='time'>08:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>06:53</var> UTC</small><br><strong>Scheduled</strong> - Dear Customer,<br /><br />We want to notify you of an update to the ClickMobile web for Field Service Edge on Chrome browsers planned for May 12th<br /><br />Why was the update implemented?<br />=======================<br /><br />As of May 29, Google is deprecating WebSQL on Chrome browsers and will provide no additional security updates for that version. A new local database is required to meet our commitment to Trust, which is our #1 value.<br />The update sets the browser to use the new local DB.<br /><br />What is required from the users?<br />======================<br /><br />All Chrome users must log out and log back into the ClickMobile web browser:<br /><br />* Sandbox - After April 2nd.<br />* Production - After May 12th.<br /><br />Chrome users who will not log out and log back in might not be able to store data or see any data information.<br /><br />Important dates:<br />===========<br /><br />* May 29th - Google releases the latest Chrome version that deprecates the old WebSQL DB. Any user with an older ClickMobile web version won’t be able to use ClickMobile web.<br /><br /><br />Thank You,<br />Click Support</p>tag:status.clicksoftware.com,2005:Incident/201087682024-03-28T06:48:42Z2024-03-28T06:48:42ZClick FSE ClickMobile Touch Release and Mandatory Update for Android Users<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>06:48</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>16:04</var> UTC</small><br><strong>Scheduled</strong> - Dear Click Customer,<br /><br />We would like to announce an update to ClickMobile Touch for Field Service Edge on iOS, Android & Windows that has been made available for download in the mobile app stores. Here are the releases:<br /><br />Android - Version 20.5.9<br />iOS - Version 20.5.11<br />Windows - Version 20.5.18<br /><br />What has changed in this release?<br />=======================<br /><br />[Android] - SQLite support<br />[All platforms] - Added Google Authenticator functionality<br />[Win] - Polyfill fix for missing map markers on Powermap Win10App view<br /><br /><br /> *MANDATORY ACTION FOR ANDROID USERS ONLY*<br /><br />Android-specific change requirement:<br />=============================<br />We want to inform you of a required update to the ClickMobile Touch app, for Click Field Service Edge, *on Android*, that will roll out on the following dates:<br /><br />* Sandbox: March 5th<br />* Production: March 10th<br /><br />Why was the update implemented?<br />========================<br /><br />Google is deprecating WebSQL on Android devices, as of March 15th, and a new local database is required.<br /><br />What has changed in this release?<br />=======================<br /><br />Salesforce replaced WebSQL with SQLite in ClickMobile 20.5.9 and is now setting the app to actively use the new local DB by utilizing MR17 hotfix.<br /><br />What is required from the users?<br />======================<br /><br />*All Android* users must use the latest ClickMobile app 20.5.9 version, available from the Google Play store since January 18. <br />Users already on ClickMobile app 20.5.9, only need to log out and log back in for the changes to take effect.<br />If MDM is in use, ensure that the ClickMobile app version on your organization’s Google Play store is 20.5.9.<br /><br />What will happen if the app is not upgraded in time?<br />===================================<br /><br />Users on older versions of the ClickMobile app on Android will be unable to see any data or information due to the change introduced by Google.<br /><br />Important dates:<br />============<br /><br /> * March 5th - Sandbox deployment<br /> * March 10th - Production deployment - All users must be on the latest ClickMobile app 20.5.9<br /> * March 15th - Google releases the latest Chrome version that deprecates the old WebSQL DB - Any user <br /> with an older app version will not be able to use the app.<br /><br /><br />Thank You,<br />Click Support</p>tag:status.clicksoftware.com,2005:Incident/201087862024-03-28T06:47:37Z2024-03-28T06:47:37ZClick FSE ClickMobile Touch Release and Mandatory Update for Android Users<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>06:47</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>16:05</var> UTC</small><br><strong>Scheduled</strong> - Dear Click Customer,<br /><br />We would like to announce an update to ClickMobile Touch for Field Service Edge on iOS, Android & Windows that has been made available for download in the mobile app stores. Here are the releases:<br /><br />Android - Version 20.5.9<br />iOS - Version 20.5.11<br />Windows - Version 20.5.18<br /><br />What has changed in this release?<br />=======================<br /><br />[Android] - SQLite support<br />[All platforms] - Added Google Authenticator functionality<br />[Win] - Polyfill fix for missing map markers on Powermap Win10App view<br /><br /><br /> *MANDATORY ACTION FOR ANDROID USERS ONLY*<br /><br />Android-specific change requirement:<br />=============================<br />We want to inform you of a required update to the ClickMobile Touch app, for Click Field Service Edge, *on Android*, that will roll out on the following dates:<br /><br />* Sandbox: March 5th<br />* Production: March 10th<br /><br />Why was the update implemented?<br />========================<br /><br />Google is deprecating WebSQL on Android devices, as of March 15th, and a new local database is required.<br /><br />What has changed in this release?<br />=======================<br /><br />Salesforce replaced WebSQL with SQLite in ClickMobile 20.5.9 and is now setting the app to actively use the new local DB by utilizing MR17 hotfix.<br /><br />What is required from the users?<br />======================<br /><br />*All Android* users must use the latest ClickMobile app 20.5.9 version, available from the Google Play store since January 18. <br />Users already on ClickMobile app 20.5.9, only need to log out and log back in for the changes to take effect.<br />If MDM is in use, ensure that the ClickMobile app version on your organization’s Google Play store is 20.5.9.<br /><br />What will happen if the app is not upgraded in time?<br />===================================<br /><br />Users on older versions of the ClickMobile app on Android will be unable to see any data or information due to the change introduced by Google.<br /><br />Important dates:<br />============<br /><br /> * March 5th - Sandbox deployment<br /> * March 10th - Production deployment - All users must be on the latest ClickMobile app 20.5.9<br /> * March 15th - Google releases the latest Chrome version that deprecates the old WebSQL DB - Any user <br /> with an older app version will not be able to use the app.<br /><br /><br />Thank You,<br />Click Support</p>tag:status.clicksoftware.com,2005:Incident/203611442024-03-26T15:43:36Z2024-03-26T15:43:36ZFeature Disruption - FSE<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>15:43</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>13:11</var> UTC</small><br><strong>Investigating</strong> - Hi ClickSoftware Customer,<br /><br />Twilio is currently having issues: see "SMS Outgoing Traffic Impacted" under Twilio status page: https://status.twilio.com/incidents/mvzjwgly4h25<br /><br />This might disrupt accessing our FSE application.<br />As a temporary resolution until Twilio fixes the issue, we can disable our MFA enforcement feature if need be and upon reaching out to us through S1 incidents.<br /><br />We apologize for any inconvenience.<br /><br />Please email us at - cksw-support@salesforce.com for any further queries or you can always log a support case by going to - https://community.clicksoftware.com/<br /><br /><br />Thank you,<br />ClickSoftware Global Customer Support</p>tag:status.clicksoftware.com,2005:Incident/200517822024-02-25T20:00:01Z2024-03-06T20:25:31ZService Degradation - FSE<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>Resolved</strong> - Dear Customer, <br /><br />The issue affecting the Field Service Edge service has now been resolved. <br /><br />We are sorry for any inconvenience this may have caused. <br />Thank you for your patience. <br /><br /><br />Click Support</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>19:00</var> UTC</small><br><strong>Update</strong> - Dear Customer,<br /><br />Our engineering team has taken corrective actions and the performance has improved and stands stable. We will continue to monitor this issue for now. We will communicate with you as soon as this is resolved.<br /><br />We apologize for the inconvenience.<br /><br />Best Regards<br />Salesforce Support</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>18:45</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>00:54</var> UTC</small><br><strong>Update</strong> - Dear Customer,<br /><br />We continue to troubleshoot issues affecting the Field Service Edge services.<br /><br />We are working to restore services and will provide information as it becomes available.<br /><br />We appreciate your patience as we work to resolve this issue. We will keep you updated until the issue is resolved.<br /><br />Salesforce Support</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>20:15</var> UTC</small><br><strong>Investigating</strong> - We are investigating potential availability issues with our Field Service Edge (FSE) services. We are actively investigating and will communicate with you as soon as it gets resolved.<br /><br />We apologize for any inconvenience.</p>tag:status.clicksoftware.com,2005:Incident/200239082024-02-22T14:35:54Z2024-02-22T14:35:54ZClick Field Service Edge ClickMobile Touch Release<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>14:35</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>21:44</var> UTC</small><br><strong>Scheduled</strong> - Dear Click Customer,<br /><br />We want to inform you of an update to the ClickMobile Touch app for Click Field Service Edge, on Windows, available in the Microsoft Store. <br /><br />Why was the update implemented?<br />=======================<br /><br />Google Maps changed how Map Markers (points of interest) are supported in Windows from API version 3.53. A fix was added to the app in the 20.5.17 release. However, the fix doesn’t work in certain edge cases (items disappear from the map).<br /><br />What has changed in this release?<br />=======================<br /><br />ClickMobile Touch app version 20.5.18 fixes an issue that causes items to disappear from the map in the Windows 10 ClickMobile Touch app view.<br /><br /><br />Thank You,<br />Click Support</p>tag:status.clicksoftware.com,2005:Incident/200445522024-02-22T09:36:17Z2024-03-06T20:14:51ZService Degradation - FSE<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>09:36</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>08:59</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>04:58</var> UTC</small><br><strong>Investigating</strong> - We are investigating potential availability issues with our Field Service Edge (FSE) services. We are actively investigating and will communicate with you as soon as it gets resolved.<br /><br />We apologize for any inconvenience.</p>tag:status.clicksoftware.com,2005:Incident/199402902024-02-16T07:01:01Z2024-02-16T07:01:01ZClick Field Service Edge Mobile (Native) Release 1.7.3.2 - Android<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>07:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>15:34</var> UTC</small><br><strong>Scheduled</strong> - MAINTENANCE INFORMATION:<br />======================<br /><br />Announcing an update to Service Edge Mobile (Native) for Field Service Edge on Android. This release contains bugs fixes, see ‘what is fixed in this release?’ section for more details.<br /><br /><br />PLANNED DATE:<br />=============<br /><br />We will post the following release to the Google Play Store on Wednesday, February 14th, 2024:<br /><br />*Service Edge Mobile (Native) - Version 1.7.3.2 for Android*<br /><br />Please note it may take up to 48 hours from the date listed above for the updated version to clear third-party vendor reviews and propagate out to the regional app stores. If any additional delay is encountered, we will make every effort to update this maintenance notice as soon as we have more details.<br /><br /><br />What is Fixed in these Release?<br />=====================<br /><br />Bug fix for attachment time and crash fix.<br /><br /><br />Thank You,<br />Click Support</p>tag:status.clicksoftware.com,2005:Incident/197113852024-01-28T12:00:18Z2024-01-28T12:00:18ZFSE Fuji MR17 Update - CA Production<p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>10:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>11:52</var> UTC</small><br><strong>Scheduled</strong> - .<br />=======================<br /> MAINTENANCE INFORMATION <br />=======================<br />Click Field Service Edge release Fuji MR17 to Production Environment listed below:<br /> <br /> <br />TARGET INSTANCES: <br />==============<br />CA Production (CA-PR)<br /><br /> <br />TARGET SERVICES: <br />=============<br />All Product Services<br /><br /> <br />AVAILABILITY:<br />==========<br />All services will be available during this maintenance window.<br /><br /> <br /> PLANNED DATE:<br />============<br />Sunday, January 28, 2024<br /><br /> <br />PLANNED START & END TIMES:<br />=======================<br />CA-PR: 10:30 AM to 12:00 PM UTC<br /><br /> <br />How can I get more information?<br />=======================<br /> Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:<br /><br />https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement<br />*Note: ClickAccess Community Login Required.<br /><br />Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:<br /><br />* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release<br />* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ<br /><br /><br />What is next?<br />===========<br />* February 11-12 - Fuji MR17 Feature Activation in Production - CA Region<br /><br /> <br />Thank You,<br />Click Support</p>tag:status.clicksoftware.com,2005:Incident/197117372024-01-28T11:00:42Z2024-01-28T11:00:42ZFSE Fuji MR17 Update - NA Production<p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>07:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>12:35</var> UTC</small><br><strong>Scheduled</strong> - .<br />=======================<br /> MAINTENANCE INFORMATION <br />=======================<br />Click Field Service Edge release Fuji MR17 to Production Environment listed below:<br /> <br /> <br />TARGET INSTANCES: <br />==============<br />NA Production (PR01, PR03)<br /><br /> <br />TARGET SERVICES: <br />=============<br />All Product Services<br /><br /> <br />AVAILABILITY:<br />==========<br />All services will be available during this maintenance window.<br /><br /> <br /> PLANNED DATE:<br />============<br />Sunday, January 28, 2024<br /><br /> <br />PLANNED START & END TIMES:<br />=======================<br />NA-PR01: 07:30 AM to 09:00 AM UTC<br />NA-PR03: 09:30 AM to 11:00 AM UTC<br /><br /> <br />How can I get more information?<br />=======================<br /> Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:<br /><br />https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement<br />*Note: ClickAccess Community Login Required.<br /><br />Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:<br /><br />* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release<br />* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ<br /><br /><br />What is next?<br />===========<br />* February 11-12 - Fuji MR17 Feature Activation in Production - NA Region<br /><br /> <br />Thank You,<br />Click Support</p>tag:status.clicksoftware.com,2005:Incident/197114142024-01-28T08:00:50Z2024-01-28T08:00:50ZFSE Fuji MR17 Update - UK Production<p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>06:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>11:56</var> UTC</small><br><strong>Scheduled</strong> - .<br />=======================<br /> MAINTENANCE INFORMATION <br />=======================<br />Click Field Service Edge release Fuji MR17 to Production Environment listed below:<br /> <br /> <br />TARGET INSTANCES: <br />==============<br />UK Production (UK-PR)<br /><br /> <br />TARGET SERVICES: <br />=============<br />All Product Services<br /><br /> <br />AVAILABILITY:<br />==========<br />All services will be available during this maintenance window.<br /><br /> <br /> PLANNED DATE:<br />============<br />Sunday, January 28, 2024<br /><br /> <br />PLANNED START & END TIMES:<br />=======================<br />UK-PR: 06:30 AM to 08:00 AM UTC<br /><br /> <br />How can I get more information?<br />=======================<br /> Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:<br /><br />https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement<br />*Note: ClickAccess Community Login Required.<br /><br />Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:<br /><br />* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release<br />* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ<br /><br /><br />What is next?<br />===========<br />* February 11-12 - Fuji MR17 Feature Activation in Production - UK Region<br /><br /> <br />Thank You,<br />Click Support</p>tag:status.clicksoftware.com,2005:Incident/196923642024-01-24T09:51:54Z2024-01-24T09:51:54ZClick Community Portal login issues<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>09:51</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>22:23</var> UTC</small><br><strong>Identified</strong> - Dear Click Customer,<br /><br />We are observing issues where some Field Service users are unable to log into the Click Community Portal or receiving a "Single Sign On" error. Please follow the below steps to log in.<br /><br />1. Log into https://click.okta.com/<br />2. Click on the "ClickSoftware Customers Community" tile<br /><br />Please feel free to reach out to us at cksw-support@salesforce.com if the issue persists.<br /><br />We apologize for the inconvenience.<br /><br />Thank you,<br />Click Support</p>tag:status.clicksoftware.com,2005:Incident/196461462024-01-21T09:00:08Z2024-01-21T09:00:08ZFSE Fuji MR17 Update - AU Production<p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>07:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>13:49</var> UTC</small><br><strong>Scheduled</strong> - .<br />=======================<br /> MAINTENANCE INFORMATION <br />=======================<br />Click Field Service Edge release Fuji MR17 to Production Environment listed below:<br /> <br /> <br />TARGET INSTANCES: <br />==============<br />AU Production (AU-PR)<br /><br /> <br />TARGET SERVICES: <br />=============<br />All Product Services<br /><br /> <br />AVAILABILITY:<br />==========<br />All services will be available during this maintenance window.<br /><br /> <br /> PLANNED DATE:<br />============<br />Sunday, January 21, 2024<br /><br /> <br />PLANNED START & END TIMES:<br />=======================<br />07:30 AM to 09:00 AM UTC<br /><br /> <br />How can I get more information?<br />=======================<br /> Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:<br /><br />https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement<br />*Note: ClickAccess Community Login Required.<br /><br />Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:<br /><br />* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release<br />* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ<br /><br /><br />What is next?<br />===========<br />* February 11-12 - Fuji MR17 Feature Activation in Production - AU Region<br /><br /> <br />Thank You,<br />Click Support</p>tag:status.clicksoftware.com,2005:Incident/196461242024-01-21T08:00:07Z2024-01-21T08:00:07ZFSE Fuji MR17 Update - EU Production<p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>06:31</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>13:46</var> UTC</small><br><strong>Scheduled</strong> - .<br />=======================<br /> MAINTENANCE INFORMATION <br />=======================<br />Click Field Service Edge release Fuji MR17 to Production Environment listed below:<br /> <br /> <br />TARGET INSTANCES: <br />==============<br />EU Production (EU-PR)<br /><br /> <br />TARGET SERVICES: <br />=============<br />All Product Services<br /><br /> <br />AVAILABILITY:<br />==========<br />All services will be available during this maintenance window.<br /><br /> <br /> PLANNED DATE:<br />============<br />Sunday, January 21, 2024<br /><br /> <br />PLANNED START & END TIMES:<br />=======================<br />06:30 AM to 08:00 AM UTC<br /><br /> <br />How can I get more information?<br />=======================<br /> Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:<br /><br />https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement<br />*Note: ClickAccess Community Login Required.<br /><br />Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:<br /><br />* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release<br />* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ<br /><br /><br />What is next?<br />===========<br />* February 11-12 - Fuji MR17 Feature Activation in Production - EU Region<br /><br /> <br />Thank You,<br />Click Support</p>tag:status.clicksoftware.com,2005:Incident/191356812024-01-15T11:59:49Z2024-01-15T11:59:49ZFSE Fuji MR17 - Coming Release<p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>11:59</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>09:45</var> UTC</small><br><strong>Scheduled</strong> - Dear Customer,<br /><br />Click would like to update you on the upcoming Field Service Edge Fuji MR17 Release.<br /><br />The Fuji MR17 release continues to focus on several improvements in product security and trust. Please visit our Planned Content for Next Release to find out more details of Fuji MR17:<br /><br />https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release<br /><br />*ClickAccess Community Login Required.<br /><br /><br />What’s next?<br />===============<br /><br />Please see below the target maintenance schedule for both Sandbox and Production environments planned to be performed on your Click Field Service Edge instance. These dates may change based on testing results and feedback during sandbox deployment.<br /><br />Sandbox Deployment:<br />=================<br /><br />All Regions - Sunday, January 7, 2024<br /><br />Production Deployment:<br />=================<br /><br />EU & AU Regions - Sunday, January 21, 2024<br />NA, CA & UK Regions - Sunday, January 28, 2024<br /><br />We will communicate with you 2 weeks prior to these maintenance activities with a POD specific post that contains up-to-date information along with their timelines.<br /><br /><br />Thank You,<br />Click Support</p>tag:status.clicksoftware.com,2005:Incident/196460332024-01-08T13:56:42Z2024-01-08T13:56:42ZClick FSE Fuji MR17 Sandbox Deployment Update - All Regions<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>13:56</var> UTC</small><br><strong>Completed</strong> - The Fuji MR17 Sandbox Deployment maintenance is complete for all PODs.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>13:37</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>13:36</var> UTC</small><br><strong>Scheduled</strong> - Dear Customer,<br /><br />We stopped the Sandbox Deployment on all PODs yesterday as the some of users ran into issues logging in to the system after the deployment in some regions. You can refer to the link to the message that was posted - https://status.clicksoftware.com/incidents/nc3v1kywfm5z<br /><br />Please be informed that the Sandbox deployment for all PODs is currently in progress. We will update you once it completes.<br /><br />NOTE: No changes in the plan for the Fuji MR17 Production Deployment. We will start sending notifications region-wise 2 weeks prior to the schedule.<br /><br />- Click Support</p>tag:status.clicksoftware.com,2005:Incident/196365472024-01-07T17:03:47Z2024-01-07T17:03:47ZImportant Update about Click FSE Fuji MR17 Sandbox Deployment<p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>17:03</var> UTC</small><br><strong>Resolved</strong> - We are closing the incident.<br />We will post another message on the new deployment schedule.<br /><br />- Click Support</p><p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>13:00</var> UTC</small><br><strong>Update</strong> - The users are unable to login to the system after the deployment of Fuji MR17 on Sandbox. Therefore, our engineering team has stopped the deployment on all PODs.<br /><br />We are investigating the issue on priority and will keep you posted on the progress.<br /><br />- Click Support</p><p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>11:53</var> UTC</small><br><strong>Investigating</strong> - Dear Customer,<br /><br />The users are unable to access the FSE services after the deployment of Fuji MR17 on Sandbox. Therefore, our engineering team has stopped the deployment on all PODs.<br /><br />We are investigating the issue and will update you back as soon as we have the solution.<br />We will get back to you on the new dates for deployment soon.<br /><br />- Click Support</p>tag:status.clicksoftware.com,2005:Incident/195267792024-01-07T11:26:49Z2024-01-07T11:26:49ZFSE Fuji MR17 Update - AU Sandbox<p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>11:26</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>10:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>12:17</var> UTC</small><br><strong>Scheduled</strong> - =======================<br /> MAINTENANCE INFORMATION <br />=======================<br />Click Field Service Edge Fuji MR17 Release to Sandbox Environment listed below:<br /> <br /> <br />TARGET INSTANCES: <br />==============<br />AU Sandbox (SB)<br /> <br /> <br />TARGET SERVICES: <br />=============<br />All Product Services<br /> <br /> <br />AVAILABILITY:<br />==========<br />All services will be available during this maintenance window.<br /> <br /> <br />PLANNED DATE:<br />============<br />Sunday, January 7, 2024<br /> <br /> <br />PLANNED START & END TIMES:<br />=======================<br />NA SB - 10:30 AM to 12:00 PM UTC<br /> <br /><br />How can I get more information?<br />=======================<br /> Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:<br /><br />https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement<br />*Note: ClickAccess Community Login Required.<br /><br />Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:<br /><br />* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release<br />* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ<br /><br />What is next?<br />===========<br /><br />* January 14-15 - Fuji MR17 Feature Activation in Sandbox for AU Region<br /><br /> <br />Thank You,<br />Click Support</p>tag:status.clicksoftware.com,2005:Incident/195267032024-01-07T11:00:07Z2024-01-07T11:00:07ZFSE Fuji MR17 Update - NA Sandbox<p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>09:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>12:08</var> UTC</small><br><strong>Scheduled</strong> - =======================<br /> MAINTENANCE INFORMATION <br />=======================<br />Click Field Service Edge Fuji MR17 Release to Sandbox Environment listed below:<br /> <br /> <br />TARGET INSTANCES: <br />==============<br />NA Sandbox (SB)<br /> <br /> <br />TARGET SERVICES: <br />=============<br />All Product Services<br /> <br /> <br />AVAILABILITY:<br />==========<br />All services will be available during this maintenance window.<br /> <br /> <br />PLANNED DATE:<br />============<br />Sunday, January 7, 2024<br /> <br /> <br />PLANNED START & END TIMES:<br />=======================<br />NA SB - 09:30 AM to 11:00 AM UTC<br /> <br /><br />How can I get more information?<br />=======================<br /> Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:<br /><br />https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement<br />*Note: ClickAccess Community Login Required.<br /><br />Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:<br /><br />* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release<br />* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ<br /><br />What is next?<br />===========<br /><br />* January 14-15 - Fuji MR17 Feature Activation in Sandbox for NA Region<br /><br /> <br />Thank You,<br />Click Support</p>tag:status.clicksoftware.com,2005:Incident/196357152024-01-07T10:58:17Z2024-01-07T10:58:17ZService Degradation - FSE<p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>10:58</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.<br />The FSE services have been restored now.<br /><br />- Click Support</p><p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>09:31</var> UTC</small><br><strong>Investigating</strong> - We are investigating potential availability issues with our Field Service Edge (FSE) services. We are actively investigating and will communicate with you as soon as it gets resolved.<br /><br />We apologize for any inconvenience.</p>tag:status.clicksoftware.com,2005:Incident/195267242024-01-07T10:00:07Z2024-01-07T10:00:07ZFSE Fuji MR17 Update - CA Sandbox<p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>08:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>12:10</var> UTC</small><br><strong>Scheduled</strong> - =======================<br /> MAINTENANCE INFORMATION <br />=======================<br />Click Field Service Edge Fuji MR17 Release to Sandbox Environment listed below:<br /> <br /> <br />TARGET INSTANCES: <br />==============<br />CA Sandbox (SB)<br /> <br /> <br />TARGET SERVICES: <br />=============<br />All Product Services<br /> <br /> <br />AVAILABILITY:<br />==========<br />All services will be available during this maintenance window.<br /> <br /> <br />PLANNED DATE:<br />============<br />Sunday, January 7, 2024<br /> <br /> <br />PLANNED START & END TIMES:<br />=======================<br />CA SB - 08:30 AM to 10:00 AM UTC<br /> <br /><br />How can I get more information?<br />=======================<br /> Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:<br /><br />https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement<br />*Note: ClickAccess Community Login Required.<br /><br />Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:<br /><br />* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release<br />* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ<br /><br />What is next?<br />===========<br /><br />* January 14-15 - Fuji MR17 Feature Activation in Sandbox for CA Region<br /><br /> <br />Thank You,<br />Click Support</p>tag:status.clicksoftware.com,2005:Incident/195267572024-01-07T09:00:21Z2024-01-07T09:00:21ZFSE Fuji MR17 Update - UK Sandbox<p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>07:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>12:15</var> UTC</small><br><strong>Scheduled</strong> - =======================<br /> MAINTENANCE INFORMATION <br />=======================<br />Click Field Service Edge Fuji MR17 Release to Sandbox Environment listed below:<br /> <br /> <br />TARGET INSTANCES: <br />==============<br />UK Sandbox (SB)<br /> <br /> <br />TARGET SERVICES: <br />=============<br />All Product Services<br /> <br /> <br />AVAILABILITY:<br />==========<br />All services will be available during this maintenance window.<br /> <br /> <br />PLANNED DATE:<br />============<br />Sunday, January 7, 2024<br /> <br /> <br />PLANNED START & END TIMES:<br />=======================<br />UK SB - 07:30 AM to 09:00 AM UTC<br /> <br /><br />How can I get more information?<br />=======================<br /> Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:<br /><br />https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement<br />*Note: ClickAccess Community Login Required.<br /><br />Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:<br /><br />* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release<br />* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ<br /><br />What is next?<br />===========<br /><br />* January 14-15 - Fuji MR17 Feature Activation in Sandbox for UK Region<br /><br /> <br />Thank You,<br />Click Support</p>tag:status.clicksoftware.com,2005:Incident/195267392024-01-07T08:00:11Z2024-01-07T08:00:11ZFSE Fuji MR17 Update - EU Sandbox<p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>06:32</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>12:12</var> UTC</small><br><strong>Scheduled</strong> - =======================<br /> MAINTENANCE INFORMATION <br />=======================<br />Click Field Service Edge Fuji MR17 Release to Sandbox Environment listed below:<br /> <br /> <br />TARGET INSTANCES: <br />==============<br />EU Sandbox (SB)<br /> <br /> <br />TARGET SERVICES: <br />=============<br />All Product Services<br /> <br /> <br />AVAILABILITY:<br />==========<br />All services will be available during this maintenance window.<br /> <br /> <br />PLANNED DATE:<br />============<br />Sunday, January 7, 2024<br /> <br /> <br />PLANNED START & END TIMES:<br />=======================<br />EU SB - 06:30 AM to 08:00 AM UTC<br /> <br /><br />How can I get more information?<br />=======================<br /> Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:<br /><br />https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement<br />*Note: ClickAccess Community Login Required.<br /><br />Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:<br /><br />* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release<br />* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ<br /><br />What is next?<br />===========<br /><br />* January 14-15 - Fuji MR17 Feature Activation in Sandbox for EU Region<br /><br /> <br />Thank You,<br />Click Support</p>