In progress - Dear Customer,
We would like to inform you that the CMT Android App - Version 20.5.13 was posted on Google Play Store yesterday, but unfortunately, Google has rejected the submission that requires further investigation.
We are currently looking into it and we will get back to you with an updated ETA.
Thank You,
Click Support
Dec 22, 2025 - 13:57 UTC
We would like to inform you that the CMT Android App - Version 20.5.13 was posted on Google Play Store yesterday, but unfortunately, Google has rejected the submission that requires further investigation.
We are currently looking into it and we will get back to you with an updated ETA.
Thank You,
Click Support
Dec 22, 2025 - 13:57 UTC
Scheduled - Maintenance Information:
===================
Announcing an update to ClickMobile Touch for Field Service Edge on Android - Version 20.5.13 planned to be released on Wednesday, January 21, 2026.
Planned Date:
===========
We will post this release to the mobile application store on the following date:
Android - Version 20.5.13 on Wednesday, January 21, 2026
Please note it may take up to 48 hours from the dates listed above for the updated version to clear third-party vendor reviews and propagate out to the regional app stores. If any additional delay is encountered, we will make every effort to update this maintenance notice as soon as we have more details.
Beta access of version 20.5.13 will be available in the Google Play Store, for Beta users on December 21. At this point, the Beta should be tested with SB environments.
For customers who would like to participate in early access Mobile Beta. Use this link Beta test on Android and follow the instructions:
https://play.google.com/apps/testing/com.clicksoftware.ClickMobileTouch
Below are the main functionalities that were upgraded or changed:
============================================
- Check if all objects are being updated after any update is being made.
- Files: Check that customizations work, as well as uploading and downloading attachments.
- Camera: Check that users can upload files from the camera and photo gallery.
- Offline and Online switch: Check that when switching back to Online mode, updates are sent to the server appropriately.
Apart from these functionalities, we suggest you to test the general functionality of the app and let us know if you find any issues.
Thank You,
Click Support
Jan 21, 2026 07:00 - Jan 23, 2026 07:00 UTC
===================
Announcing an update to ClickMobile Touch for Field Service Edge on Android - Version 20.5.13 planned to be released on Wednesday, January 21, 2026.
Planned Date:
===========
We will post this release to the mobile application store on the following date:
Android - Version 20.5.13 on Wednesday, January 21, 2026
Please note it may take up to 48 hours from the dates listed above for the updated version to clear third-party vendor reviews and propagate out to the regional app stores. If any additional delay is encountered, we will make every effort to update this maintenance notice as soon as we have more details.
Beta access of version 20.5.13 will be available in the Google Play Store, for Beta users on December 21. At this point, the Beta should be tested with SB environments.
For customers who would like to participate in early access Mobile Beta. Use this link Beta test on Android and follow the instructions:
https://play.google.com/apps/testing/com.clicksoftware.ClickMobileTouch
Below are the main functionalities that were upgraded or changed:
============================================
- Check if all objects are being updated after any update is being made.
- Files: Check that customizations work, as well as uploading and downloading attachments.
- Camera: Check that users can upload files from the camera and photo gallery.
- Offline and Online switch: Check that when switching back to Online mode, updates are sent to the server appropriately.
Apart from these functionalities, we suggest you to test the general functionality of the app and let us know if you find any issues.
Thank You,
Click Support
Jan 21, 2026 07:00 - Jan 23, 2026 07:00 UTC
About This Site
We provide the current service availability for Click's cloud services.
Note: We have added an Analytics component under each FSE region. If you are not using Field Service Edge Analytics and do not wish to receive communications for this service you can click the 'subscribe to updates' button at the top to update your preferences.
Click here for a list of Incident History & Scheduled Maintenance: https://status.clicksoftware.com/history
North America - PR01
Under Maintenance
Schedule
Operational
Integration
Operational
Mobile
Under Maintenance
Analytics
Operational
CEM
Operational
North America - PR02
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
Operational
North America - PR03
Under Maintenance
Schedule
Operational
Integration
Operational
Mobile
Under Maintenance
Analytics
Operational
CEM
Operational
North America - ST01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
Operational
Remote Admin Tool
Operational
Canada - PR01
Under Maintenance
Schedule
Operational
Integration
Operational
Mobile
Under Maintenance
Analytics
Operational
CEM
Operational
Canada - ST01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
Operational
Remote Admin Tool
Operational
Europe - PR01
Under Maintenance
Schedule
Operational
Integration
Operational
Mobile
Under Maintenance
Analytics
Operational
CEM
Operational
CEM
Operational
Europe - ST01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
Operational
Remote Admin Tool
Operational
CEM
Operational
United Kingdom - PR01
Under Maintenance
Schedule
Operational
Integration
Operational
Mobile
Under Maintenance
Analytics
Operational
CEM
Operational
United Kingdom - ST01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
Operational
Remote Admin Tool
Operational
Australia - PR01
Under Maintenance
Schedule
Operational
Integration
Operational
Mobile
Under Maintenance
Analytics
Operational
CEM
Operational
CEM
Operational
Australia - ST01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
Operational
Remote Admin Tool
Operational
Click Customer Support
Operational
ClickAccess - Customer Community
Operational
Phone - Support Hotline
Operational
Remote Admin Tool
Operational
CEM
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
FSE Fuji MR23 Update - UK Sandbox Jan 4, 2026 06:00-09:00 UTC
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR23 Release to Sandbox Environment listed below:
TARGET INSTANCES:
==============
UK Sandbox (SB)
TARGET SERVICES:
=============
All Product Services
AVAILABILITY:
==========
All services will be available during this maintenance window.
PLANNED DATE:
============
Sunday, January 4, 2026
PLANNED START & END TIMES:
=======================
UK SB - 06:00 AM to 09:00 AM UTC
How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:
https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.
Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:
* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ
What is next?
===========
* January 11-12 - Fuji MR23 Feature Activation in Sandbox for UK Region
Thank You,
Click Support
Posted on Dec 22, 2025 - 13:41 UTC
=======================
Click Field Service Edge Fuji MR23 Release to Sandbox Environment listed below:
TARGET INSTANCES:
==============
UK Sandbox (SB)
TARGET SERVICES:
=============
All Product Services
AVAILABILITY:
==========
All services will be available during this maintenance window.
PLANNED DATE:
============
Sunday, January 4, 2026
PLANNED START & END TIMES:
=======================
UK SB - 06:00 AM to 09:00 AM UTC
How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:
https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.
Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:
* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ
What is next?
===========
* January 11-12 - Fuji MR23 Feature Activation in Sandbox for UK Region
Thank You,
Click Support
Posted on Dec 22, 2025 - 13:41 UTC
FSE Fuji MR23 Update - EU Sandbox Jan 4, 2026 06:00-09:00 UTC
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR23 Release to Sandbox Environment listed below:
TARGET INSTANCES:
==============
EU Sandbox (SB)
TARGET SERVICES:
=============
All Product Services
AVAILABILITY:
==========
All services will be available during this maintenance window.
PLANNED DATE:
============
Sunday, January 4, 2026
PLANNED START & END TIMES:
=======================
EU SB - 06:00 AM to 09:00 AM UTC
How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:
https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.
Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:
* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ
What is next?
===========
* January 11-12 - Fuji MR23 Feature Activation in Sandbox for EU Region
Thank You,
Click Support
Posted on Dec 22, 2025 - 13:38 UTC
=======================
Click Field Service Edge Fuji MR23 Release to Sandbox Environment listed below:
TARGET INSTANCES:
==============
EU Sandbox (SB)
TARGET SERVICES:
=============
All Product Services
AVAILABILITY:
==========
All services will be available during this maintenance window.
PLANNED DATE:
============
Sunday, January 4, 2026
PLANNED START & END TIMES:
=======================
EU SB - 06:00 AM to 09:00 AM UTC
How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:
https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.
Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:
* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ
What is next?
===========
* January 11-12 - Fuji MR23 Feature Activation in Sandbox for EU Region
Thank You,
Click Support
Posted on Dec 22, 2025 - 13:38 UTC
FSE Fuji MR23 Update - CA Sandbox Jan 4, 2026 07:00-10:00 UTC
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR23 Release to Sandbox Environment listed below:
TARGET INSTANCES:
==============
CA Sandbox (SB)
TARGET SERVICES:
=============
All Product Services
AVAILABILITY:
==========
All services will be available during this maintenance window.
PLANNED DATE:
============
Sunday, January 4, 2026
PLANNED START & END TIMES:
=======================
CA SB - 07:00 AM to 10:00 AM UTC
How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:
https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.
Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:
* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ
What is next?
===========
* January 11-12 - Fuji MR23 Feature Activation in Sandbox for CA Region
Thank You,
Click Support
Posted on Dec 22, 2025 - 13:36 UTC
=======================
Click Field Service Edge Fuji MR23 Release to Sandbox Environment listed below:
TARGET INSTANCES:
==============
CA Sandbox (SB)
TARGET SERVICES:
=============
All Product Services
AVAILABILITY:
==========
All services will be available during this maintenance window.
PLANNED DATE:
============
Sunday, January 4, 2026
PLANNED START & END TIMES:
=======================
CA SB - 07:00 AM to 10:00 AM UTC
How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:
https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.
Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:
* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ
What is next?
===========
* January 11-12 - Fuji MR23 Feature Activation in Sandbox for CA Region
Thank You,
Click Support
Posted on Dec 22, 2025 - 13:36 UTC
FSE Fuji MR23 Update - NA Sandbox Jan 4, 2026 07:30-10:30 UTC
MAINTENANCE INFORMATION
=======================
Click Field Service Edge release Fuji MR23 to Sandbox Environment listed below:
TARGET INSTANCES:
==============
NA Sandbox (SB)
TARGET SERVICES:
=============
All Product Services
AVAILABILITY:
==========
All services will be available during this maintenance window.
PLANNED DATE:
============
Sunday, January 4, 2026
PLANNED START & END TIMES:
=======================
NA-SB: 07:30 AM to 10:30 AM UTC
How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:
https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.
Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:
* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ
What is next?
===========
* January 11-12 - Fuji MR23 Feature Activation in Sandbox for NA Region
Thank You,
Click Support
Posted on Dec 22, 2025 - 13:33 UTC
=======================
Click Field Service Edge release Fuji MR23 to Sandbox Environment listed below:
TARGET INSTANCES:
==============
NA Sandbox (SB)
TARGET SERVICES:
=============
All Product Services
AVAILABILITY:
==========
All services will be available during this maintenance window.
PLANNED DATE:
============
Sunday, January 4, 2026
PLANNED START & END TIMES:
=======================
NA-SB: 07:30 AM to 10:30 AM UTC
How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:
https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.
Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:
* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ
What is next?
===========
* January 11-12 - Fuji MR23 Feature Activation in Sandbox for NA Region
Thank You,
Click Support
Posted on Dec 22, 2025 - 13:33 UTC
FSE Fuji MR23 Update - AU Sandbox Jan 4, 2026 08:00-11:00 UTC
MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR23 Release to Sandbox Environment listed below:
TARGET INSTANCES:
==============
AU Sandbox (SB)
TARGET SERVICES:
=============
All Product Services
AVAILABILITY:
==========
All services will be available during this maintenance window.
PLANNED DATE:
============
Sunday, January 4, 2026
PLANNED START & END TIMES:
=======================
AU SB - 08:00 AM to 11:00 AM UTC
How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:
https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.
Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:
* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ
What is next?
===========
* January 11-12 - Fuji MR23 Feature Activation in Sandbox for AU Region
Thank You,
Click Support
Posted on Dec 22, 2025 - 13:43 UTC
=======================
Click Field Service Edge Fuji MR23 Release to Sandbox Environment listed below:
TARGET INSTANCES:
==============
AU Sandbox (SB)
TARGET SERVICES:
=============
All Product Services
AVAILABILITY:
==========
All services will be available during this maintenance window.
PLANNED DATE:
============
Sunday, January 4, 2026
PLANNED START & END TIMES:
=======================
AU SB - 08:00 AM to 11:00 AM UTC
How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:
https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.
Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:
* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ
What is next?
===========
* January 11-12 - Fuji MR23 Feature Activation in Sandbox for AU Region
Thank You,
Click Support
Posted on Dec 22, 2025 - 13:43 UTC
FSE Fuji MR23 - Coming Release Feb 2, 2026 07:00-08:00 UTC
Dear Click Customer,
Click would like to update you on the upcoming Field Service Edge Fuji MR23 Release.
The Fuji MR23 release continues to focus on several improvements in product security and trust. Please visit our Planned Content for Next Release to find out more details of Fuji MR23:
https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
*ClickAccess Community Login Required.
What’s next?
===============
Please see below the target maintenance schedule for both Sandbox and Production environments planned to be performed on your Click Field Service Edge instance. These dates may change based on testing results and feedback during sandbox deployment.
Sandbox Deployment:
=================
All Regions - Sunday, January 4, 2026
Feature Activation to Sandbox - January 12. 2026
Production Deployment:
=================
EU & AU Regions - Sunday, January 18, 2026
NA, CA & UK Regions - Sunday, January 25, 2026
Feature Activation to Production - February 2, 2026
We will communicate with you 2 weeks prior to these maintenance activities with a POD specific post that contains up-to-date information along with their timelines.
Thank You,
Click Support
Posted on Dec 03, 2025 - 08:27 UTC
Click would like to update you on the upcoming Field Service Edge Fuji MR23 Release.
The Fuji MR23 release continues to focus on several improvements in product security and trust. Please visit our Planned Content for Next Release to find out more details of Fuji MR23:
https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
*ClickAccess Community Login Required.
What’s next?
===============
Please see below the target maintenance schedule for both Sandbox and Production environments planned to be performed on your Click Field Service Edge instance. These dates may change based on testing results and feedback during sandbox deployment.
Sandbox Deployment:
=================
All Regions - Sunday, January 4, 2026
Feature Activation to Sandbox - January 12. 2026
Production Deployment:
=================
EU & AU Regions - Sunday, January 18, 2026
NA, CA & UK Regions - Sunday, January 25, 2026
Feature Activation to Production - February 2, 2026
We will communicate with you 2 weeks prior to these maintenance activities with a POD specific post that contains up-to-date information along with their timelines.
Thank You,
Click Support
Posted on Dec 03, 2025 - 08:27 UTC