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About This Site
We provide the current service availability for Click's cloud services.
Note: We have added an Analytics component under each FSE region. If you are not using Field Service Edge Analytics and do not wish to receive communications for this service you can click the 'subscribe to updates' button at the top to update your preferences.
Click here for a list of Incident History & Scheduled Maintenance: https://status.clicksoftware.com/history
North America - PR01
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Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
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Operational
CEM
Operational
North America - PR02
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
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Operational
North America - PR03
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
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Operational
CEM
Operational
North America - ST01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
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Operational
Remote Admin Tool
Operational
Canada - PR01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
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Operational
CEM
Operational
Canada - ST01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
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Operational
Remote Admin Tool
Operational
Europe - PR01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
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Operational
CEM
Operational
CEM
Operational
Europe - ST01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
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Operational
Remote Admin Tool
Operational
CEM
Operational
United Kingdom - PR01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
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Operational
CEM
Operational
United Kingdom - ST01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
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Operational
Remote Admin Tool
Operational
Australia - PR01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
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Operational
CEM
Operational
CEM
Operational
Australia - ST01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
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Operational
Remote Admin Tool
Operational
Click Customer Support
Operational
ClickAccess - Customer Community
Operational
Phone - Support Hotline
Operational
Remote Admin Tool
Operational
CEM
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
FSE Fuji MR21 - Coming Release May 19, 2025 07:00-08:00 UTC
Dear Click Customer,
Click would like to update you on the upcoming Field Service Edge Fuji MR21 Release.
The Fuji MR21 release continues to focus on several improvements in product security and trust. Please visit our Planned Content for Next Release to find out more details of Fuji MR21:
https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
*ClickAccess Community Login Required.
What’s next?
===============
Please see below the target maintenance schedule for both Sandbox and Production environments planned to be performed on your Click Field Service Edge instance. These dates may change based on testing results and feedback during sandbox deployment.
Sandbox Deployment:
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All Regions - Monday, April 21, 2025
Feature Activation to Sandbox - April 28. 2025
Production Deployment:
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EU & AU Regions - Sunday, May 4, 2025
NA, CA & UK Regions - Sunday, May 11, 2025
Feature Activation to Production - May 19, 2025
We will communicate with you 2 weeks prior to these maintenance activities with a POD specific post that contains up-to-date information along with their timelines.
Thank You,
Click Support
Posted on Mar 18, 2025 - 08:28 UTC
Click would like to update you on the upcoming Field Service Edge Fuji MR21 Release.
The Fuji MR21 release continues to focus on several improvements in product security and trust. Please visit our Planned Content for Next Release to find out more details of Fuji MR21:
https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
*ClickAccess Community Login Required.
What’s next?
===============
Please see below the target maintenance schedule for both Sandbox and Production environments planned to be performed on your Click Field Service Edge instance. These dates may change based on testing results and feedback during sandbox deployment.
Sandbox Deployment:
=================
All Regions - Monday, April 21, 2025
Feature Activation to Sandbox - April 28. 2025
Production Deployment:
=================
EU & AU Regions - Sunday, May 4, 2025
NA, CA & UK Regions - Sunday, May 11, 2025
Feature Activation to Production - May 19, 2025
We will communicate with you 2 weeks prior to these maintenance activities with a POD specific post that contains up-to-date information along with their timelines.
Thank You,
Click Support
Posted on Mar 18, 2025 - 08:28 UTC
FSE MFA Transition to Google Authenticator Jun 1, 2025 07:00-08:00 UTC
Dear Customer,
We would like to inform you that Twilio’s text messaging service will be decommissioned from Field Service Edge when we roll out Fuji MR21. Customers must have finished the transition from Twilio’s text messaging services to Google Authenticator, and we would like to share this notification a month in advance to ensure that you are fully aware of the process and the dates.
On April 30, upon the completion of Fuji MR21 feature toggling on in the Sandbox environment:
1. A designated feature, toggled on April 30 in each region, will enforce all MFA notifications to be sent via Google Authenticator (i.e. the admin user won’t be able to change the configuration and revert back to Twilio services beyond this point).
2. The only exception is for customers who are using the Field Service Edge mobile app, as this app isn't enabled to use Google Authenticator. These customers will be able to continue to use Twilio's services for the time being.
3. The dates for us to complete the transition are:
1. Sandbox: May 4, 2025
2. Production: June 1, 2025
4. If you require assistance in changing the configuration from Twilio to Google Authenticator, please approach Customer Support.
In summary, we highly recommend and encourage customers to complete the transition to Google Authenticator as soon as possible before reaching the enforcement dates.
Best Regards,
Click Support
Posted on Apr 01, 2025 - 14:17 UTC
We would like to inform you that Twilio’s text messaging service will be decommissioned from Field Service Edge when we roll out Fuji MR21. Customers must have finished the transition from Twilio’s text messaging services to Google Authenticator, and we would like to share this notification a month in advance to ensure that you are fully aware of the process and the dates.
On April 30, upon the completion of Fuji MR21 feature toggling on in the Sandbox environment:
1. A designated feature, toggled on April 30 in each region, will enforce all MFA notifications to be sent via Google Authenticator (i.e. the admin user won’t be able to change the configuration and revert back to Twilio services beyond this point).
2. The only exception is for customers who are using the Field Service Edge mobile app, as this app isn't enabled to use Google Authenticator. These customers will be able to continue to use Twilio's services for the time being.
3. The dates for us to complete the transition are:
1. Sandbox: May 4, 2025
2. Production: June 1, 2025
4. If you require assistance in changing the configuration from Twilio to Google Authenticator, please approach Customer Support.
In summary, we highly recommend and encourage customers to complete the transition to Google Authenticator as soon as possible before reaching the enforcement dates.
Best Regards,
Click Support
Posted on Apr 01, 2025 - 14:17 UTC