All Systems Operational
About This Site
We provide the current service availability for Click's cloud services.
Note: We have added an Analytics component under each FSE region. If you are not using Field Service Edge Analytics and do not wish to receive communications for this service you can click the 'subscribe to updates' button at the top to update your preferences.
Click here for a list of Incident History & Scheduled Maintenance: https://status.clicksoftware.com/history
North America - PR01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
Operational
CEM
Operational
North America - PR02
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
Operational
North America - PR03
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
Operational
CEM
Operational
North America - ST01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
Operational
Remote Admin Tool
Operational
Canada - PR01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
Operational
CEM
Operational
Canada - ST01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
Operational
Remote Admin Tool
Operational
Europe - PR01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
Operational
CEM
Operational
CEM
Operational
Europe - ST01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
Operational
Remote Admin Tool
Operational
CEM
Operational
United Kingdom - PR01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
Operational
CEM
Operational
United Kingdom - ST01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
Operational
Remote Admin Tool
Operational
Australia - PR01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
Operational
CEM
Operational
CEM
Operational
Australia - ST01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
Operational
Remote Admin Tool
Operational
Click Customer Support
Operational
ClickAccess - Customer Community
Operational
Phone - Support Hotline
Operational
Remote Admin Tool
Operational
CEM
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
SSL Certificate Update on FSE Aug 30, 2026 07:00-08:00 UTC
Dear Customer,
As part of our continuous efforts to improve the security of your FSE products, we will be updating the Wildcard SSL certificate.
ClickMobile Touch users and admin users will need to take action between Monday, August 17 and Sunday, August 30, as outlined below. Additionally, customers utilizing integrations with third-party systems (such as SAP or TIBCO) may also need to take action within this timeframe.
What is changing?
=============
Click Cloud Services will renew the SSL certificate for the cloud.clicksoftware.com domain.
Before the renewal, we will deploy the code that supports the new SSL certificate.
When is this changing?
=================
Code deployment: August 16, 2026
Certificate renewal: August 31, 2026
What to expect?
===========
No Downtime is expected during this maintenance window period.
What actions do I need to take?
=====================
After the code deployment and before the certificate renewal: (8/17/26 - 8/31/26)
* Clickmobile Touch Users should logout from the application and log in again in order to download the updated code that supports the new certificate.
* Admin Users should delete Legacy Tools and reinstall them from the FSE Studio (Just delete the BinAdmin folder located on C/SO in your computer, then download the installation file from Configuration → Legacy Admin and install it).
* For customers using our integration with a third-party system such as SAP or TIBCO, it is necessary to update the certificate on your side. The required certificate can be downloaded from our public URL (e.g. https://.cloud.clicksoftware.com/studio).
Thank You,
Click Support
Posted on Jul 30, 2026 - 12:03 UTC
As part of our continuous efforts to improve the security of your FSE products, we will be updating the Wildcard SSL certificate.
ClickMobile Touch users and admin users will need to take action between Monday, August 17 and Sunday, August 30, as outlined below. Additionally, customers utilizing integrations with third-party systems (such as SAP or TIBCO) may also need to take action within this timeframe.
What is changing?
=============
Click Cloud Services will renew the SSL certificate for the cloud.clicksoftware.com domain.
Before the renewal, we will deploy the code that supports the new SSL certificate.
When is this changing?
=================
Code deployment: August 16, 2026
Certificate renewal: August 31, 2026
What to expect?
===========
No Downtime is expected during this maintenance window period.
What actions do I need to take?
=====================
After the code deployment and before the certificate renewal: (8/17/26 - 8/31/26)
* Clickmobile Touch Users should logout from the application and log in again in order to download the updated code that supports the new certificate.
* Admin Users should delete Legacy Tools and reinstall them from the FSE Studio (Just delete the BinAdmin folder located on C/SO in your computer, then download the installation file from Configuration → Legacy Admin and install it).
* For customers using our integration with a third-party system such as SAP or TIBCO, it is necessary to update the certificate on your side. The required certificate can be downloaded from our public URL (e.g. https://.cloud.clicksoftware.com/studio).
Thank You,
Click Support
Posted on Jul 30, 2026 - 12:03 UTC