All Systems Operational

About This Site

We provide the current service availability for Click's cloud services.

Note: We have added an Analytics component under each FSE region. If you are not using Field Service Edge Analytics and do not wish to receive communications for this service you can click the 'subscribe to updates' button at the top to update your preferences.

Click here for a list of Incident History & Scheduled Maintenance: https://status.clicksoftware.com/history

North America - PR01 ? Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
CEM Operational
90 days ago
100.0 % uptime
Today
North America - PR02 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
North America - PR03 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
CEM Operational
90 days ago
100.0 % uptime
Today
North America - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
Canada - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
CEM Operational
90 days ago
100.0 % uptime
Today
Canada - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
Europe - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
CEM Operational
90 days ago
100.0 % uptime
Today
CEM Operational
90 days ago
100.0 % uptime
Today
Europe - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
CEM Operational
90 days ago
100.0 % uptime
Today
United Kingdom - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
CEM Operational
90 days ago
100.0 % uptime
Today
United Kingdom - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
Australia - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
CEM Operational
90 days ago
100.0 % uptime
Today
CEM Operational
90 days ago
100.0 % uptime
Today
Australia - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
Click Customer Support Operational
90 days ago
100.0 % uptime
Today
ClickAccess - Customer Community Operational
90 days ago
100.0 % uptime
Today
Phone - Support Hotline Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
CEM Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

FSE Fuji MR21 Update - EU Production May 4, 2025 05:30-09:00 UTC

MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR21 Release to Production Environment listed below:


TARGET INSTANCES:
==============
EU Production (EU-PR)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, May 4, 2025


PLANNED START & END TIMES:
=======================
EU PR - 05:30 AM to 09:00 AM UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ

What is next?
===========

* May 18-19 - Fuji MR21 Feature Activation in Production for EU Region


Thank You,
Click Support

Posted on Apr 22, 2025 - 11:32 UTC

FSE Fuji MR21 Update - AU Production May 4, 2025 06:30-10:00 UTC

MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR21 Release to Production Environment listed below:


TARGET INSTANCES:
==============
AU Production (AU-PR)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, May 4, 2025


PLANNED START & END TIMES:
=======================
AU PR - 06:30 AM to 10:00 AM UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ

What is next?
===========

* May 18-19 - Fuji MR21 Feature Activation in Production for AU Region


Thank You,
Click Support

Posted on Apr 22, 2025 - 11:35 UTC

FSE Fuji MR21 - Coming Release May 19, 2025 07:00-08:00 UTC

Dear Click Customer,

Click would like to update you on the upcoming Field Service Edge Fuji MR21 Release.

The Fuji MR21 release continues to focus on several improvements in product security and trust. Please visit our Planned Content for Next Release to find out more details of Fuji MR21:

https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release

*ClickAccess Community Login Required.

What’s next?
===============

Please see below the target maintenance schedule for both Sandbox and Production environments planned to be performed on your Click Field Service Edge instance. These dates may change based on testing results and feedback during sandbox deployment.

Sandbox Deployment:
=================

All Regions - Monday, April 21, 2025
Feature Activation to Sandbox - April 28. 2025

Production Deployment:
=================

EU & AU Regions - Sunday, May 4, 2025
NA, CA & UK Regions - Sunday, May 11, 2025
Feature Activation to Production - May 19, 2025

We will communicate with you 2 weeks prior to these maintenance activities with a POD specific post that contains up-to-date information along with their timelines.


Thank You,
Click Support

Posted on Mar 18, 2025 - 08:28 UTC

FSE MFA Transition to Google Authenticator Jun 1, 2025 07:00-08:00 UTC

Update - Dear Customer,

This is a gentle reminder to inform you that Twilio’s text messaging service will be decommissioned from Field Service Edge when we roll out Fuji MR21. Customers must have finished the transition from Twilio’s text messaging services to Google Authenticator, and we would like to share with you the following notification a week in advance to ensure that you are fully aware of the process and the dates.

On April 30, upon the completion of Fuji MR21 feature toggling on in the Sandbox environment:

1. A designated feature, toggled on April 30 in each region, will enforce all MFA notifications to be sent via Google Authenticator (i.e. the admin user won’t be able to change the configuration and revert back to Twilio services beyond this point).

2. The only exception is for customers who are using the Field Service Edge mobile app, as this app isn't enabled to use Google Authenticator. These customers will be able to continue to use Twilio's services for the time being.

3. The dates for us to complete the transition are:
1. Sandbox: May 4, 2025
2. Production: June 1, 2025

4. If you require assistance in changing the configuration from Twilio to Google Authenticator, please approach Customer Support.

In summary: complete the transition to Google Authenticator as soon as possible before reaching the enforcement dates.

Best Regards,
Click Support

Apr 24, 2025 - 13:46 UTC
Scheduled - Dear Customer,

We would like to inform you that Twilio’s text messaging service will be decommissioned from Field Service Edge when we roll out Fuji MR21. Customers must have finished the transition from Twilio’s text messaging services to Google Authenticator, and we would like to share this notification a month in advance to ensure that you are fully aware of the process and the dates.

On April 30, upon the completion of Fuji MR21 feature toggling on in the Sandbox environment:

1. A designated feature, toggled on April 30 in each region, will enforce all MFA notifications to be sent via Google Authenticator (i.e. the admin user won’t be able to change the configuration and revert back to Twilio services beyond this point).

2. The only exception is for customers who are using the Field Service Edge mobile app, as this app isn't enabled to use Google Authenticator. These customers will be able to continue to use Twilio's services for the time being.

3. The dates for us to complete the transition are:
1. Sandbox: May 4, 2025
2. Production: June 1, 2025

4. If you require assistance in changing the configuration from Twilio to Google Authenticator, please approach Customer Support.

In summary, we highly recommend and encourage customers to complete the transition to Google Authenticator as soon as possible before reaching the enforcement dates.

Best Regards,
Click Support

Apr 01, 2025 - 14:17 UTC
Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025
Resolved - Dear ClickSoftware Customer,

We would like to inform you that the login URL login.clicksoftware.com is now depreciated. Going forward, all customers are requested to log in via our updated and more secure portal: click.okta.com (Please bookmark the link for future use).

Once logged in, please select the Click Community tile to access the community site.

This change is part of our ongoing efforts to enhance security and ensure a more seamless experience for our users.

If you have any questions or need assistance, please don’t hesitate to reach out to us or email cksw-support@salesforce.com.

Thank you for your continued support.

The ClickSoftware Team

Apr 24, 14:25 UTC
Investigating - We are currently experiencing an issue affecting access to login.clicksoftware.com, which may prevent users from logging in or accessing related services.

Our engineering team is actively investigating the root cause and working diligently to restore normal service as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience during this time.

We will continue to share updates here as more information becomes available.

Apr 24, 12:59 UTC
Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025
Completed - The scheduled maintenance has been completed.
Apr 21, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 09:30 UTC
Scheduled - MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR21 Release to Sandbox Environment listed below:


TARGET INSTANCES:
==============
AU Sandbox (SB)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Monday, April 21, 2025


PLANNED START & END TIMES:
=======================
AUI SB - 09:30 AM to 01:00 PM UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ

What is next?
===========

* April 27-28 - Fuji MR21 Feature Activation in Sandbox for AU Region


Thank You,
Click Support

Apr 10, 17:15 UTC
Completed - The scheduled maintenance has been completed.
Apr 21, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 08:30 UTC
Scheduled - MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR21 Release to Sandbox Environment listed below:


TARGET INSTANCES:
==============
NA Sandbox (SB)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Monday, April 21, 2025


PLANNED START & END TIMES:
=======================
NA SB - 08:30 AM to 12:00 PM UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ

What is next?
===========

* April 27-28 - Fuji MR21 Feature Activation in Sandbox for NA Region


Thank You,
Click Support

Apr 10, 17:08 UTC
Completed - The scheduled maintenance has been completed.
Apr 21, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 07:30 UTC
Scheduled - MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR21 Release to Sandbox Environment listed below:


TARGET INSTANCES:
==============
CA Sandbox (SB)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Monday, April 21, 2025


PLANNED START & END TIMES:
=======================
CA SB - 07:30 AM to 11:00 AM UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ

What is next?
===========

* April 27-28 - Fuji MR21 Feature Activation in Sandbox for CA Region


Thank You,
Click Support

Apr 10, 17:10 UTC
Completed - The scheduled maintenance has been completed.
Apr 21, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 06:30 UTC
Scheduled - MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR21 Release to Sandbox Environment listed below:


TARGET INSTANCES:
==============
UK Sandbox (SB)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Monday, April 21, 2025


PLANNED START & END TIMES:
=======================
UK SB - 06:30 AM to 10:00 AM UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ

What is next?
===========

* April 27-28 - Fuji MR21 Feature Activation in Sandbox for UK Region


Thank You,
Click Support

Apr 10, 17:13 UTC
Completed - The scheduled maintenance has been completed.
Apr 21, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 05:30 UTC
Scheduled - MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR21 Release to Sandbox Environment listed below:


TARGET INSTANCES:
==============
EU Sandbox (SB)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Monday, April 21, 2025


PLANNED START & END TIMES:
=======================
EU SB - 05:30 AM to 09:00 AM UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ

What is next?
===========

* April 27-28 - Fuji MR21 Feature Activation in Sandbox for EU Region


Thank You,
Click Support

Apr 10, 17:12 UTC
Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.