Investigating - Dear Customer,
We are investigating potential availability issues with our Field Service Edge (FSE) services affecting map pins. We are actively working on it and will communicate with you further updates.
We apologize for any inconvenience.
Click Support
Nov 21, 2024 - 02:18 UTC
We are investigating potential availability issues with our Field Service Edge (FSE) services affecting map pins. We are actively working on it and will communicate with you further updates.
We apologize for any inconvenience.
Click Support
Nov 21, 2024 - 02:18 UTC
About This Site
We provide the current service availability for Click's cloud services.
Note: We have added an Analytics component under each FSE region. If you are not using Field Service Edge Analytics and do not wish to receive communications for this service you can click the 'subscribe to updates' button at the top to update your preferences.
Click here for a list of Incident History & Scheduled Maintenance: https://status.clicksoftware.com/history
North America - PR01
?
Degraded Performance
Schedule
Degraded Performance
Integration
Operational
Mobile
Operational
Analytics
?
Operational
CEM
Operational
North America - PR02
Degraded Performance
Schedule
Degraded Performance
Integration
Operational
Mobile
Operational
Analytics
?
Operational
North America - PR03
Degraded Performance
Schedule
Degraded Performance
Integration
Operational
Mobile
Operational
Analytics
?
Operational
CEM
Operational
North America - ST01
Degraded Performance
Schedule
Degraded Performance
Integration
Operational
Mobile
Operational
Analytics
?
Operational
Remote Admin Tool
Operational
Canada - PR01
Degraded Performance
Schedule
Degraded Performance
Integration
Operational
Mobile
Operational
Analytics
?
Operational
CEM
Operational
Canada - ST01
Degraded Performance
Schedule
Degraded Performance
Integration
Operational
Mobile
Operational
Analytics
?
Operational
Remote Admin Tool
Operational
Europe - PR01
Degraded Performance
Schedule
Degraded Performance
Integration
Operational
Mobile
Operational
Analytics
?
Operational
CEM
Operational
CEM
Operational
Europe - ST01
Degraded Performance
Schedule
Degraded Performance
Integration
Operational
Mobile
Operational
Analytics
?
Operational
Remote Admin Tool
Operational
CEM
Operational
United Kingdom - PR01
Degraded Performance
Schedule
Degraded Performance
Integration
Operational
Mobile
Operational
Analytics
?
Operational
CEM
Operational
United Kingdom - ST01
Degraded Performance
Schedule
Degraded Performance
Integration
Operational
Mobile
Operational
Analytics
?
Operational
Remote Admin Tool
Operational
Australia - PR01
Degraded Performance
Schedule
Degraded Performance
Integration
Operational
Mobile
Operational
Analytics
?
Operational
CEM
Operational
CEM
Operational
Australia - ST01
Degraded Performance
Schedule
Degraded Performance
Integration
Operational
Mobile
Operational
Analytics
?
Operational
Remote Admin Tool
Operational
Click Customer Support
Operational
ClickAccess - Customer Community
Operational
Phone - Support Hotline
Operational
Remote Admin Tool
Operational
CEM
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
FSE Fuji MR20 - Coming Release
Feb 3, 2025 07:00-08:00 UTC
Dear Click Customer,
Click would like to update you on the upcoming Field Service Edge Fuji MR20 Release.
The Fuji MR20 release continues to focus on several improvements in product security and trust. Please visit our Planned Content for Next Release to find out more details of Fuji MR20:
https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
*ClickAccess Community Login Required.
What’s next?
===============
Please see below the target maintenance schedule for both Sandbox and Production environments planned to be performed on your Click Field Service Edge instance. These dates may change based on testing results and feedback during sandbox deployment.
Sandbox Deployment:
=================
All Regions - Sunday, January 5, 2025
Feature Activation to Sandbox - January 12, 2025 to January 13, 2025
Production Deployment:
=================
EU & AU Regions - Sunday, January 19, 2025
NA, CA & UK Regions - Sunday, January 26, 2025
Feature Activation to Production - February 2, 2025 to February 3, 2025
We will communicate with you 2 weeks prior to these maintenance activities with a POD specific post that contains up-to-date information along with their timelines.
Thank You,
Click Support
Posted on Nov 11, 2024 - 05:33 UTC
Click would like to update you on the upcoming Field Service Edge Fuji MR20 Release.
The Fuji MR20 release continues to focus on several improvements in product security and trust. Please visit our Planned Content for Next Release to find out more details of Fuji MR20:
https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
*ClickAccess Community Login Required.
What’s next?
===============
Please see below the target maintenance schedule for both Sandbox and Production environments planned to be performed on your Click Field Service Edge instance. These dates may change based on testing results and feedback during sandbox deployment.
Sandbox Deployment:
=================
All Regions - Sunday, January 5, 2025
Feature Activation to Sandbox - January 12, 2025 to January 13, 2025
Production Deployment:
=================
EU & AU Regions - Sunday, January 19, 2025
NA, CA & UK Regions - Sunday, January 26, 2025
Feature Activation to Production - February 2, 2025 to February 3, 2025
We will communicate with you 2 weeks prior to these maintenance activities with a POD specific post that contains up-to-date information along with their timelines.
Thank You,
Click Support
Posted on Nov 11, 2024 - 05:33 UTC