All Systems Operational

About This Site

We provide the current service availability for Click's cloud services.

Note: We have added an Analytics component under each FSE region. If you are not using Field Service Edge Analytics and do not wish to receive communications for this service you can click the 'subscribe to updates' button at the top to update your preferences.

Click here for a list of Incident History & Scheduled Maintenance: https://status.clicksoftware.com/history

Uptime over the past 90 days. View historical uptime.
North America - PR01 ? Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
CEM Operational
90 days ago
100.0 % uptime
Today
North America - PR02 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
North America - PR03 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
CEM Operational
90 days ago
100.0 % uptime
Today
North America - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
Canada - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
CEM Operational
90 days ago
100.0 % uptime
Today
Canada - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
Europe - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
CEM Operational
90 days ago
100.0 % uptime
Today
CEM Operational
90 days ago
100.0 % uptime
Today
Europe - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
CEM Operational
90 days ago
100.0 % uptime
Today
United Kingdom - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
CEM Operational
90 days ago
100.0 % uptime
Today
United Kingdom - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
Australia - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
CEM Operational
90 days ago
100.0 % uptime
Today
CEM Operational
90 days ago
100.0 % uptime
Today
Australia - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
Click Customer Support Operational
90 days ago
100.0 % uptime
Today
ClickAccess - Customer Community Operational
90 days ago
100.0 % uptime
Today
Phone - Support Hotline Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
CEM Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 3, 2025

No incidents reported today.

Sep 2, 2025

No incidents reported.

Sep 1, 2025

No incidents reported.

Aug 31, 2025
FSE Fuji MR22 Update - CA Production
Completed - The scheduled maintenance has been completed.
Aug 31, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 08:30 UTC
Scheduled - MAINTENANCE INFORMATION
=======================
Click Field Service Edge release Fuji MR22 to Production Environment listed below:


TARGET INSTANCES:
==============
CA Production (CA-PR)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, August 31, 2025


PLANNED START & END TIMES:
=======================
CA-PR: 08:30 AM to 12:00 PM UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ


What is next?
===========
* September 7-8 - Fuji MR22 Feature Activation in Production - CA Region


Thank You,
Click Support
Aug 18, 11:39 UTC
FSE Fuji MR22 Update - NA Production
Completed - The scheduled maintenance has been completed.
Aug 31, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 06:30 UTC
Scheduled - MAINTENANCE INFORMATION
=======================
Click Field Service Edge release Fuji MR22 to Production Environment listed below:


TARGET INSTANCES:
==============
NA Production (PR01, PR03)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, August 31, 2025


PLANNED START & END TIMES:
=======================
NA-PR01: 06:30 AM to 10:00 AM UTC
NA-PR03: 07:30 AM to 11:00 AM UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ


What is next?
===========
* September 7-8 - Fuji MR22 Feature Activation in Production - NA Region


Thank You,
Click Support
Aug 18, 11:37 UTC
FSE Fuji MR22 Update - UK Production
Completed - The scheduled maintenance has been completed.
Aug 31, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 05:30 UTC
Scheduled - MAINTENANCE INFORMATION
=======================
Click Field Service Edge release Fuji MR22 to Production Environment listed below:


TARGET INSTANCES:
==============
UK Production (UK-PR)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, August 31, 2025


PLANNED START & END TIMES:
=======================
UK-PR: 05:30 AM to 09:00 AM UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ


What is next?
===========
* September 7-8 - Fuji MR22 Feature Activation in Production - UK Region


Thank You,
Click Support
Aug 18, 11:42 UTC
Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025
FSE Fuji MR22 Update - AU Production
Completed - The scheduled maintenance has been completed.
Aug 24, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 06:30 UTC
Scheduled - MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR22 Release to Production Environment listed below:


TARGET INSTANCES:
==============
AU Production (AU-PR)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, August 24, 2025


PLANNED START & END TIMES:
=======================
AU PR - 06:30 AM to 10:00 AM UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ

What is next?
===========

* September 7-8 - Fuji MR22 Feature Activation in Production for AU Region


Thank You,
Click Support
Aug 11, 15:56 UTC
FSE Fuji MR22 Update - EU Production
Completed - The scheduled maintenance has been completed.
Aug 24, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 05:30 UTC
Scheduled - MAINTENANCE INFORMATION
=======================
Click Field Service Edge Fuji MR22 Release to Production Environment listed below:


TARGET INSTANCES:
==============
EU Production (EU-PR)


TARGET SERVICES:
=============
All Product Services


AVAILABILITY:
==========
All services will be available during this maintenance window.


PLANNED DATE:
============
Sunday, August 24, 2025


PLANNED START & END TIMES:
=======================
EU PR - 05:30 AM to 09:00 AM UTC


How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:

https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.

Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:

* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ

What is next?
===========

* September 7-8 - Fuji MR22 Feature Activation in Production for EU Region


Thank You,
Click Support
Aug 11, 15:54 UTC
Redis Upgrade for FSE - NA Production
Completed - The scheduled maintenance has been completed.
Aug 24, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 06:00 UTC
Scheduled - Dear Click Customer,

As part of our continuous efforts to enhance the performance of your Click Field Service Edge Cloud infrastructure, we will be upgrading our Redis Database Servers.

What is changing?
=============
Redis Database Servers will be upgraded with an aim to improve performance and reliability of your FSE tenants.

When is this changing?
================
The infrastructure change is scheduled as below:

Planned time window:
NA-PR: Aug 24th, 06:00-07:00 UTC

What to expect?
============
*Affected Service - Customer Engagement Module (CEM) may be unavailable or intermittently accessible for up to 30 minutes during the maintenance activity.

What actions do I need to take?
======================
* No specific actions are required from you
* Please plan critical activities outside the window

Click takes the availability and security of our Cloud Services and its impact to your business seriously as we aim to achieve higher security standards for our infrastructure associated to your instance.

Should you have any questions, please contact our Customer Support by opening a case via our ClickAccess Customer community (https://community.clicksoftware.com/)

Best Regards,
Click Support
Aug 14, 10:44 UTC
Aug 23, 2025
Redis Upgrade for FSE - EU Production
Completed - The scheduled maintenance has been completed.
Aug 23, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 19:00 UTC
Scheduled - Dear Click Customer,

As part of our continuous efforts to enhance the performance of your Click Field Service Edge Cloud infrastructure, we will be upgrading our Redis Database Servers.

What is changing?
=============
Redis Database Servers will be upgraded with an aim to improve performance and reliability of your FSE tenants.

When is this changing?
================
The infrastructure change is scheduled as below:

Planned time window:
EU-PR: Aug 23th, 19:00–20:00 UTC

What to expect?
============
*Affected Service - Customer Engagement Module (CEM) may be unavailable or intermittently accessible for up to 30 minutes during the maintenance activity.

What actions do I need to take?
======================
* No specific actions are required from you
* Please plan critical activities outside the window

Click takes the availability and security of our Cloud Services and its impact to your business seriously as we aim to achieve higher security standards for our infrastructure associated to your instance.

Should you have any questions, please contact our Customer Support by opening a case via our ClickAccess Customer community (https://community.clicksoftware.com/)

Best Regards,
Click Support
Aug 14, 10:42 UTC
Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025

No incidents reported.

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