Dear Customer,
We want to notify you of an update to the ClickMobile web for Field Service Edge on Chrome browsers planned for May 12th
Why was the update implemented?
=======================
As of May 29, Google is deprecating WebSQL on Chrome browsers and will provide no additional security updates for that version. A new local database is required to meet our commitment to Trust, which is our #1 value.
The update sets the browser to use the new local DB.
What is required from the users?
======================
All Chrome users must log out and log back into the ClickMobile web browser:
* Sandbox - After April 2nd.
* Production - After May 12th.
Chrome users who will not log out and log back in might not be able to store data or see any data information.
Important dates:
===========
* May 29th - Google releases the latest Chrome version that deprecates the old WebSQL DB. Any user with an older ClickMobile web version won’t be able to use ClickMobile web.
Thank You,
Click Support
Posted on
Mar 28, 2024 - 06:53 UTC
Dear Customer,
We would like to notify you of an update to the ClickMobile Touch app on iOS, which will be available for download in the Apple store as of May 28th. The new iOS app version is 20.5.12.
Why was the update implemented?
=======================
We have identified an SSO issue that causes the ClickMobile Touch logout action to fail due to Safari’s plugin update.
What is required from users?
====================
ClickMobile Touch iOS users should upgrade to the new app.
Important Dates:
============
* May 28th - The ClickMobile Touch app will be available in the Apple store.
Thank You,
Click Support
Posted on
Apr 01, 2024 - 13:09 UTC
Dear Customer,
We would like to notify you of an upgrade to the Field Service Edge DB as follows:
UK Sandbox - April 7th
UK Production - June 9th
Why is the update implemented?
======================
As of July 9, 2024, Microsoft will no longer support MSSQL 2014 and will provide no additional security updates for that version. To meet our commitment to Trust, which is our #1 value, an upgrade to the MSSQL DB on all PODs is required.
How long will the upgrade take?
=====================
The upgrade process requires approximately one hour of downtime during the planned maintenance window.
If there’s a failure, the contingent plan to roll back and recover the DB should take about two hours.
What is required from users?
===================
No action is required from users as the Salesforce DBA team is responsible for the upgrade process.
Important dates:
===========
* April 7th - Sandbox POD will be upgraded to MSSQL DB 2019.
* June 9th - Production POD will be upgraded to MSSQL DB 2019
* July 9th - Microsoft no longer supports MSSQL 2014
Thank You,
Click Support
Posted on
Mar 26, 2024 - 12:38 UTC