All Systems Operational
About This Site
We provide the current service availability for Click's cloud services.
Note: We have added an Analytics component under each FSE region. If you are not using Field Service Edge Analytics and do not wish to receive communications for this service you can click the 'subscribe to updates' button at the top to update your preferences.
Click here for a list of Incident History & Scheduled Maintenance: https://status.clicksoftware.com/history
North America - PR01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
Operational
CEM
Operational
North America - PR02
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
Operational
North America - PR03
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
Operational
CEM
Operational
North America - ST01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
Operational
Remote Admin Tool
Operational
Canada - PR01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
Operational
CEM
Operational
Canada - ST01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
Operational
Remote Admin Tool
Operational
Europe - PR01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
Operational
CEM
Operational
CEM
Operational
Europe - ST01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
Operational
Remote Admin Tool
Operational
CEM
Operational
United Kingdom - PR01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
Operational
CEM
Operational
United Kingdom - ST01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
Operational
Remote Admin Tool
Operational
Australia - PR01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
Operational
CEM
Operational
CEM
Operational
Australia - ST01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
Operational
Remote Admin Tool
Operational
Click Customer Support
Operational
ClickAccess - Customer Community
Operational
Phone - Support Hotline
Operational
Remote Admin Tool
Operational
CEM
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Click Field Service Edge - Analytics Upgrade Dec 14, 2025 06:00-13:00 UTC
Dear Click Customer,
We would like to inform you of an upcoming scheduled maintenance on your Click Field Service Edge tenants to perform a required security upgrade on the FSE Analytics.
Please note that this upgrade might cause a temporary disruption to your Analytics service availability.
When is this due?
=============
The maintenance activity is scheduled for Sunday, December 14, 2025 within the below time-window for all the PODs. The scope of this maintenance is both Production and Sandbox tenants.
* Planned time window:
* 06:00 AM - 01:00 PM UTC
What to expect?
===========
Intermittent disruption to Analytics service, of up to 10 minutes, can be expected during the maintenance period. The scope of the maintenance is the Analytics service only. All other services shall be fully available.
What actions do I need to take?
======================
No specific actions are required from you regarding the maintenance activity.
Analytics users experiencing availability issues during this time are advised to wait for a few minutes and then try again.
Should you have any questions, please open a case via our ClickAccess Customer community (https://community.clicksoftware.com/).
Best Regards,
Click Support
Posted on Dec 09, 2025 - 10:11 UTC
We would like to inform you of an upcoming scheduled maintenance on your Click Field Service Edge tenants to perform a required security upgrade on the FSE Analytics.
Please note that this upgrade might cause a temporary disruption to your Analytics service availability.
When is this due?
=============
The maintenance activity is scheduled for Sunday, December 14, 2025 within the below time-window for all the PODs. The scope of this maintenance is both Production and Sandbox tenants.
* Planned time window:
* 06:00 AM - 01:00 PM UTC
What to expect?
===========
Intermittent disruption to Analytics service, of up to 10 minutes, can be expected during the maintenance period. The scope of the maintenance is the Analytics service only. All other services shall be fully available.
What actions do I need to take?
======================
No specific actions are required from you regarding the maintenance activity.
Analytics users experiencing availability issues during this time are advised to wait for a few minutes and then try again.
Should you have any questions, please open a case via our ClickAccess Customer community (https://community.clicksoftware.com/).
Best Regards,
Click Support
Posted on Dec 09, 2025 - 10:11 UTC
FSE Fuji MR23 - Coming Release Feb 2, 2026 07:00-08:00 UTC
Dear Click Customer,
Click would like to update you on the upcoming Field Service Edge Fuji MR23 Release.
The Fuji MR23 release continues to focus on several improvements in product security and trust. Please visit our Planned Content for Next Release to find out more details of Fuji MR23:
https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
*ClickAccess Community Login Required.
What’s next?
===============
Please see below the target maintenance schedule for both Sandbox and Production environments planned to be performed on your Click Field Service Edge instance. These dates may change based on testing results and feedback during sandbox deployment.
Sandbox Deployment:
=================
All Regions - Sunday, January 4, 2026
Feature Activation to Sandbox - January 12. 2026
Production Deployment:
=================
EU & AU Regions - Sunday, January 18, 2026
NA, CA & UK Regions - Sunday, January 25, 2026
Feature Activation to Production - February 2, 2026
We will communicate with you 2 weeks prior to these maintenance activities with a POD specific post that contains up-to-date information along with their timelines.
Thank You,
Click Support
Posted on Dec 03, 2025 - 08:27 UTC
Click would like to update you on the upcoming Field Service Edge Fuji MR23 Release.
The Fuji MR23 release continues to focus on several improvements in product security and trust. Please visit our Planned Content for Next Release to find out more details of Fuji MR23:
https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
*ClickAccess Community Login Required.
What’s next?
===============
Please see below the target maintenance schedule for both Sandbox and Production environments planned to be performed on your Click Field Service Edge instance. These dates may change based on testing results and feedback during sandbox deployment.
Sandbox Deployment:
=================
All Regions - Sunday, January 4, 2026
Feature Activation to Sandbox - January 12. 2026
Production Deployment:
=================
EU & AU Regions - Sunday, January 18, 2026
NA, CA & UK Regions - Sunday, January 25, 2026
Feature Activation to Production - February 2, 2026
We will communicate with you 2 weeks prior to these maintenance activities with a POD specific post that contains up-to-date information along with their timelines.
Thank You,
Click Support
Posted on Dec 03, 2025 - 08:27 UTC