All Systems Operational

About This Site

We provide the current service availability for Click's cloud services.

Note: We have added an Analytics component under each FSE region. If you are not using Field Service Edge Analytics and do not wish to receive communications for this service you can click the 'subscribe to updates' button at the top to update your preferences.

Click here for a list of Incident History & Scheduled Maintenance: https://status.clicksoftware.com/history

Uptime over the past 90 days. View historical uptime.
North America - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
CEM Operational
90 days ago
100.0 % uptime
Today
North America - PR02 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
North America - PR03 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
CEM Operational
90 days ago
100.0 % uptime
Today
North America - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
Canada - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
CEM Operational
90 days ago
100.0 % uptime
Today
Canada - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
Europe - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
CEM Operational
90 days ago
100.0 % uptime
Today
CEM Operational
90 days ago
100.0 % uptime
Today
Europe - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
CEM Operational
90 days ago
100.0 % uptime
Today
United Kingdom - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
CEM Operational
90 days ago
100.0 % uptime
Today
United Kingdom - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
Australia - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
CEM Operational
90 days ago
100.0 % uptime
Today
CEM Operational
90 days ago
100.0 % uptime
Today
Australia - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
Click Customer Support Operational
90 days ago
99.94 % uptime
Today
ClickAccess - Customer Community Operational
90 days ago
99.94 % uptime
Today
Phone - Support Hotline Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
CEM Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 5, 2026

No incidents reported today.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

Service Degradation - ClickSoftware Community Portal
Resolved - Dear Customer,

We're pleased to inform you that the availability issue affecting the ClickSoftware community portal has now been resolved. You should be able to create new cases and access existing ones as usual.

Thank you for your patience and understanding while we worked through this. If you continue to experience any issues, please don't hesitate to reach out to us at cksw-support@salesforce.com.

We appreciate your continued trust in our support.

Thank you,
Salesforce Support
Sep 2, 13:10 UTC
Update - Dear Customer,

Thank you for your patience. We have identified the availability issue affecting the ClickSoftware community portal and are actively working toward a resolution.

Please note that the impact of this issue is limited, and not all customers will be affected. If you experience difficulty creating a new case or accessing an existing one, kindly contact us at cksw-support@salesforce.com for assistance with any new or existing case communication.

We will continue to provide updates as we progress toward a full resolution.

We appreciate your understanding and patience.

Thank you,
Salesforce Support
Sep 2, 10:25 UTC
Investigating - Dear Customer,

We're currently investigating an availability issue with the ClickSoftware community portal, which may affect creating new cases or accessing existing ones.

In the meantime, please reach out to us at cksw-support@salesforce.com for any new case or existing case communication.

We're actively working on a resolution and will update you as soon as it's fixed.

We apologize for the inconvenience.

Thank you,
Salesforce Support
Sep 2, 09:19 UTC

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

SSL Certificate Update on FSE
Completed - The scheduled maintenance has been completed.
Aug 30, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 07:00 UTC
Update - Dear Customer,

As part of our continuous efforts to improve the security of your FSE products, we will be updating the Wildcard SSL certificate.

ClickMobile Touch users and admin users will need to take action between Monday, August 17 and Sunday, August 30, as outlined below. Additionally, customers utilizing integrations with third-party systems (such as SAP or TIBCO) may also need to take action within this timeframe.

What is changing?
=============

Click Cloud Services will renew the SSL certificate for the cloud.clicksoftware.com domain.
Before the renewal, we will deploy the code that supports the new SSL certificate.

When is this changing?
=================

Code deployment: August 16, 2026
Certificate renewal: August 31, 2026

What to expect?
===========

No Downtime is expected during this maintenance window period.

What actions do I need to take?
=====================

After the code deployment and before the certificate renewal: (8/17/26 - 8/30/26)

* Clickmobile Touch Users should logout from the application and log in again in order to download the updated code that supports the new certificate.

* Admin Users should delete Legacy Tools and reinstall them from the FSE Studio (Just delete the BinAdmin folder located on C/SO in your computer, then download the installation file from Configuration → Legacy Admin and install it).

* For customers using our integration with a third-party system such as SAP or TIBCO, it is necessary to update the certificate on your side. The required certificate can be downloaded from our public URL (e.g. "https://.cloud.clicksoftware.com/").

Thank You,
Click Support
Aug 4, 09:27 UTC
Update - Dear Customer,

As part of our continuous efforts to improve the security of your FSE products, we will be updating the Wildcard SSL certificate.

ClickMobile Touch users and admin users will need to take action between Monday, August 17 and Sunday, August 30, as outlined below. Additionally, customers utilizing integrations with third-party systems (such as SAP or TIBCO) may also need to take action within this timeframe.

What is changing?
=============

Click Cloud Services will renew the SSL certificate for the cloud.clicksoftware.com domain.
Before the renewal, we will deploy the code that supports the new SSL certificate.

When is this changing?
=================

Code deployment: August 16, 2026
Certificate renewal: August 31, 2026

What to expect?
===========

No Downtime is expected during this maintenance window period.

What actions do I need to take?
=====================

After the code deployment and before the certificate renewal: (8/17/26 - 8/30/26)

* Clickmobile Touch Users should logout from the application and log in again in order to download the updated code that supports the new certificate.

* Admin Users should delete Legacy Tools and reinstall them from the FSE Studio (Just delete the BinAdmin folder located on C/SO in your computer, then download the installation file from Configuration → Legacy Admin and install it).

* For customers using our integration with a third-party system such as SAP or TIBCO, it is necessary to update the certificate on your side. The required certificate can be downloaded from our public URL (e.g. https://.cloud.clicksoftware.com/).

Thank You,
Click Support
Aug 4, 09:19 UTC
Scheduled - Dear Customer,

As part of our continuous efforts to improve the security of your FSE products, we will be updating the Wildcard SSL certificate.

ClickMobile Touch users and admin users will need to take action between Monday, August 17 and Sunday, August 30, as outlined below. Additionally, customers utilizing integrations with third-party systems (such as SAP or TIBCO) may also need to take action within this timeframe.

What is changing?
=============

Click Cloud Services will renew the SSL certificate for the cloud.clicksoftware.com domain.
Before the renewal, we will deploy the code that supports the new SSL certificate.

When is this changing?
=================

Code deployment: August 16, 2026
Certificate renewal: August 31, 2026

What to expect?
===========

No Downtime is expected during this maintenance window period.

What actions do I need to take?
=====================

After the code deployment and before the certificate renewal: (8/17/26 - 8/31/26)

* Clickmobile Touch Users should logout from the application and log in again in order to download the updated code that supports the new certificate.
* Admin Users should delete Legacy Tools and reinstall them from the FSE Studio (Just delete the BinAdmin folder located on C/SO in your computer, then download the installation file from Configuration → Legacy Admin and install it).
* For customers using our integration with a third-party system such as SAP or TIBCO, it is necessary to update the certificate on your side. The required certificate can be downloaded from our public URL (e.g. https://.cloud.clicksoftware.com/studio).

Thank You,
Click Support
Jul 30, 12:03 UTC

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

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