All Systems Operational

About This Site

We provide the current service availability for Click's cloud services.

Note: We have added an Analytics component under each FSE region. If you are not using Field Service Edge Analytics and do not wish to receive communications for this service you can click the 'subscribe to updates' button at the top to update your preferences.

Click here for a list of Incident History & Scheduled Maintenance: https://status.clicksoftware.com/history

Uptime over the past 90 days. View historical uptime.
North America - PR01 ? Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
CEM Operational
90 days ago
100.0 % uptime
Today
North America - PR02 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
North America - PR03 Operational
90 days ago
99.99 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
99.97 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
CEM Operational
90 days ago
100.0 % uptime
Today
North America - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
Canada - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
CEM Operational
90 days ago
100.0 % uptime
Today
Canada - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
Europe - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
CEM Operational
90 days ago
100.0 % uptime
Today
CEM Operational
90 days ago
100.0 % uptime
Today
Europe - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
CEM Operational
90 days ago
100.0 % uptime
Today
United Kingdom - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
CEM Operational
90 days ago
100.0 % uptime
Today
United Kingdom - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
Australia - PR01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
90 days ago
100.0 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
CEM Operational
90 days ago
100.0 % uptime
Today
CEM Operational
90 days ago
100.0 % uptime
Today
Australia - ST01 Operational
90 days ago
100.0 % uptime
Today
Schedule Operational
Integration Operational
Mobile Operational
Analytics ? Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
Click Customer Support Operational
90 days ago
100.0 % uptime
Today
ClickAccess - Customer Community Operational
90 days ago
100.0 % uptime
Today
Phone - Support Hotline Operational
Remote Admin Tool Operational
90 days ago
100.0 % uptime
Today
CEM Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Feb 18, 2025

No incidents reported today.

Feb 17, 2025

No incidents reported.

Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025

No incidents reported.

Feb 13, 2025

No incidents reported.

Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025
FSE Production - Toggle-On Bing Maps on ClickMobile Touch Windows App.
Completed - The scheduled maintenance has been completed.
Feb 10, 13:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 07:00 UTC
Scheduled - Dear ClickSoftware Customer,

As part of Click Field Service Edge FUJI MR20 rollout and the "What’s New in Click Field Service Edge for Fuji MR20" in our Salesforce help portal announcement, “Bing Maps” API will replace the current Google Maps API on the Power Map feature, for ClickMobile Touch (CMT) Windows app users.

The Bing Maps feature activation will take place on February 9, 2025 to February 10, 2025 on all FSE Production Environments.

FAQ:

* What’s changing?

* The following list of features will be provided by “Bing Maps” API:
* Map display.
* “Zoom in - Zoom out“.
* Display the current route (between the current location and the next destination).
* “Current Location“ display dashboard.
* Infobox.
* Display markers according to user selection.
* Markers for engineers, tasks, assets, and current location.
* “Map Type“ toggle view.
* Menu bar options.

* The following features are currently not supported:
* “Full Screen” mode option.

* Why is it changing?
* The Google Map plugin was deprecated and can’t be used anymore in the FSE Windows app.
* Other CMT apps, for Android and iOS, will be remained as is.

* What customer actions are required before, after, or during the change activity?
* ClickMobile Touch users should log out and log back in.

* How will this affect customers (outage duration, if any)?
* No impact.

* What is the proposed change date and time?
* Date of Complete Toggle ON (Production): Feb 10th.

* Which regions/pods will this change affect?
* ALL FSE Production PODs across all regions.

Thank you,
ClickSoftware Global Support
A Salesforce Company
Feb 7, 09:36 UTC
Feb 9, 2025
Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025
FSE Fuji MR20 - Coming Release
Completed - The scheduled maintenance has been completed.
Feb 5, 09:54 UTC
Scheduled - Dear Click Customer,

Click would like to update you on the upcoming Field Service Edge Fuji MR20 Release.

The Fuji MR20 release continues to focus on several improvements in product security and trust. Please visit our Planned Content for Next Release to find out more details of Fuji MR20:

https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release

*ClickAccess Community Login Required.

What’s next?
===============

Please see below the target maintenance schedule for both Sandbox and Production environments planned to be performed on your Click Field Service Edge instance. These dates may change based on testing results and feedback during sandbox deployment.

Sandbox Deployment:
=================

All Regions - Sunday, January 5, 2025
Feature Activation to Sandbox - January 12, 2025 to January 13, 2025

Production Deployment:
=================

EU & AU Regions - Sunday, January 19, 2025
NA, CA & UK Regions - Sunday, January 26, 2025
Feature Activation to Production - February 2, 2025 to February 3, 2025

We will communicate with you 2 weeks prior to these maintenance activities with a POD specific post that contains up-to-date information along with their timelines.


Thank You,
Click Support
Nov 11, 05:33 UTC
Feb 4, 2025

No incidents reported.

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