The issue affecting Field Service Edge service has now been resolved.
We are sorry for any inconvenience this may have caused. Ensuring your success is our top priority at Salesforce, and we’re focused on learning from this issue and preventing any recurrences. We have started on the root cause analysis and it will be posted to this incident record once complete.
Thank you for your patience,
Click Support
Posted Sep 24, 2026 - 07:09 UTC
Identified
Dear Customer,
We have identified performance issues that is affecting our Field Service Edge (FSE) services. We are working to restore services and will provide information as it becomes available.
We appreciate your patience as we work to resolve this issue. We will keep you updated until the issue is resolved.
ClickSoftware Support
Posted Sep 24, 2026 - 06:40 UTC
Investigating
Dear Customer,
We are investigating potential availability issues with our Field Service Edge (FSE) services were gantt and tasks maynot be visible in UI. We are actively investigating and will communicate with you as soon as it gets resolved.
We apologize for any inconvenience.
Warm Regards, Kumar Nitesh
Posted Sep 24, 2026 - 03:16 UTC
This incident affected: North America - PR01 (Schedule), North America - PR02 (Schedule), North America - PR03 (Schedule), Canada - PR01 (Schedule), Europe - PR01 (Schedule), United Kingdom - PR01 (Schedule), and Australia - PR01 (Schedule).