Resolved
This incident has been resolved.
Posted Mar 26, 2024 - 15:43 UTC
Investigating
Hi ClickSoftware Customer,
Twilio is currently having issues: see "SMS Outgoing Traffic Impacted" under Twilio status page: https://status.twilio.com/incidents/mvzjwgly4h25
This might disrupt accessing our FSE application.
As a temporary resolution until Twilio fixes the issue, we can disable our MFA enforcement feature if need be and upon reaching out to us through S1 incidents.
We apologize for any inconvenience.
Please email us at - cksw-support@salesforce.com for any further queries or you can always log a support case by going to - https://community.clicksoftware.com/
Thank you,
ClickSoftware Global Customer Support
Posted Mar 26, 2024 - 13:11 UTC
This incident affected: North America - PR01 (Schedule, Integration, Mobile, Analytics), North America - PR02 (Schedule, Integration, Mobile, Analytics), North America - PR03 (Schedule, Integration, Mobile, Analytics), North America - ST01 (Schedule, Integration, Mobile, Analytics, Remote Admin Tool), Canada - PR01 (Schedule, Integration, Mobile, Analytics), Canada - ST01 (Schedule, Integration, Mobile, Analytics, Remote Admin Tool), Europe - PR01 (Schedule, Integration, Mobile, Analytics, CEM), Europe - ST01 (Schedule, Integration, Mobile, Analytics, Remote Admin Tool, CEM), United Kingdom - PR01 (Schedule, Integration, Mobile, Analytics), United Kingdom - ST01 (Schedule, Integration, Mobile, Analytics, Remote Admin Tool), Australia - PR01 (Schedule, Integration, Mobile, Analytics), and Australia - ST01 (Schedule, Integration, Mobile, Analytics, Remote Admin Tool).