We're pleased to inform you that the availability issue affecting the ClickSoftware community portal has now been resolved. You should be able to create new cases and access existing ones as usual.
Thank you for your patience and understanding while we worked through this. If you continue to experience any issues, please don't hesitate to reach out to us at cksw-support@salesforce.com.
We appreciate your continued trust in our support.
Thank you, Salesforce Support
Posted Sep 02, 2026 - 13:10 UTC
Update
Dear Customer,
Thank you for your patience. We have identified the availability issue affecting the ClickSoftware community portal and are actively working toward a resolution.
Please note that the impact of this issue is limited, and not all customers will be affected. If you experience difficulty creating a new case or accessing an existing one, kindly contact us at cksw-support@salesforce.com for assistance with any new or existing case communication.
We will continue to provide updates as we progress toward a full resolution.
We appreciate your understanding and patience.
Thank you, Salesforce Support
Posted Sep 02, 2026 - 10:25 UTC
Investigating
Dear Customer,
We're currently investigating an availability issue with the ClickSoftware community portal, which may affect creating new cases or accessing existing ones.
In the meantime, please reach out to us at cksw-support@salesforce.com for any new case or existing case communication.
We're actively working on a resolution and will update you as soon as it's fixed.
We apologize for the inconvenience.
Thank you, Salesforce Support
Posted Sep 02, 2026 - 09:19 UTC
This incident affected: Click Customer Support (ClickAccess - Customer Community).