FSE Production - Toggle-On Bing Maps on ClickMobile Touch Windows App.
Completed
The scheduled maintenance has been completed.
Posted Feb 10, 2025 - 13:11 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 09, 2025 - 07:00 UTC
Scheduled
Dear ClickSoftware Customer,
As part of Click Field Service Edge FUJI MR20 rollout and the "What’s New in Click Field Service Edge for Fuji MR20" in our Salesforce help portal announcement, “Bing Maps” API will replace the current Google Maps API on the Power Map feature, for ClickMobile Touch (CMT) Windows app users.
The Bing Maps feature activation will take place on February 9, 2025 to February 10, 2025 on all FSE Production Environments.
FAQ:
* What’s changing?
* The following list of features will be provided by “Bing Maps” API:
* Map display.
* “Zoom in - Zoom out“.
* Display the current route (between the current location and the next destination).
* “Current Location“ display dashboard.
* Infobox.
* Display markers according to user selection.
* Markers for engineers, tasks, assets, and current location.
* “Map Type“ toggle view.
* Menu bar options.
* The following features are currently not supported:
* “Full Screen” mode option.
* Why is it changing?
* The Google Map plugin was deprecated and can’t be used anymore in the FSE Windows app.
* Other CMT apps, for Android and iOS, will be remained as is.
* What customer actions are required before, after, or during the change activity?
* ClickMobile Touch users should log out and log back in.
* How will this affect customers (outage duration, if any)?
* No impact.
* What is the proposed change date and time?
* Date of Complete Toggle ON (Production): Feb 10th.
* Which regions/pods will this change affect?
* ALL FSE Production PODs across all regions.
Thank you,
ClickSoftware Global Support
A Salesforce Company
Posted Feb 07, 2025 - 09:36 UTC
This scheduled maintenance affected: Click Customer Support (ClickAccess - Customer Community, Phone - Support Hotline), North America - PR01 (Schedule, Integration, Mobile, Analytics, CEM), North America - PR02 (Schedule, Integration, Mobile, Analytics), North America - PR03 (Schedule, Integration, Mobile, Analytics, CEM), North America - ST01 (Schedule, Integration, Mobile, Analytics, Remote Admin Tool), Canada - PR01 (Schedule, Integration, Mobile, Analytics, CEM), Canada - ST01 (Schedule, Integration, Mobile, Analytics, Remote Admin Tool), Europe - PR01 (Schedule, Integration, Mobile, Analytics, CEM, CEM), Europe - ST01 (Schedule, Integration, Mobile, Analytics, Remote Admin Tool, CEM), United Kingdom - PR01 (Schedule, Integration, Mobile, Analytics, CEM), United Kingdom - ST01 (Schedule, Integration, Mobile, Analytics, Remote Admin Tool), Australia - PR01 (Schedule, Integration, Mobile, Analytics, CEM, CEM), Australia - ST01 (Schedule, Integration, Mobile, Analytics, Remote Admin Tool), and Remote Admin Tool, CEM.