Important Update: Click Field Service Edge - CEM

Incident Report for Click

Resolved

Dear Customer,

We recently had to rotate our Twilio authentication token due to a security incident. If you access our Twilio account directly, your credentials will need to be updated.

Kindly contact us via a new case or through an email at cksw-support@salesforce.com, and we will assist you with the necessary updates.

We apologize for any inconvenience caused and appreciate your understanding.

Thank You,
Click Support

Posted May 06, 2026 - 11:28 UTC

This incident affected: Europe - ST01 (CEM) and CEM.