We are excited to announce an upcoming update to ClickMobile Touch for Field Service Edge on Android, scheduled to release on April 28, 2026. For a detailed list of changes in this release, please refer to the 'What was changed in this Release?' section.
Here are the planned release dates: ========================
* CM Touch Android - Beta Version 20.5.13 on Tuesday, April 14, 2026, in Sandbox. * CM Touch Android - Official Version 20.5.13 on Tuesday, April 28, 2026, in both the Sandbox and Production.
Please note that the previous version, 20.5.12, will no longer be available for download starting April 28.
Important points to consider: ====================
It may take up to 48 hours from the dates listed above for the updated version to pass third-party vendor reviews and become available in regional app stores. If any additional delays occur, we will make every effort to update this maintenance notice promptly.
For customers who would like to participate in early access Mobile Beta. Use this link Beta test on Android and follow the instructions:
What is Fixed in this Release? =====================
[Android] - Support devices with 16KB page size [Android] - Upgrade database plugin [Android] - Upgrade external web page opening plugin
Following is a list of the main functionalities that were upgraded or changed and what they mean in terms of customer testing: ==========================================================
Check if all objects are being updated after any update is being made. *Files - Check that customizations work, as well as uploading and downloading attachments. *Camera - Check that users can upload files from the camera and photo gallery. *Offline and Online switch- Check that when switching back to Online mode, updates are sent to the server appropriately.
Apart from these functionalities, you should test the general functionality of the app and let us know if you find any issues.
Thank You, Click Support
Posted Apr 13, 2026 - 13:48 UTC
This scheduled maintenance affects: North America - PR01 (Mobile), North America - PR03 (Mobile), North America - ST01 (Mobile), Canada - PR01 (Mobile), Canada - ST01 (Mobile), Europe - PR01 (Mobile), Europe - ST01 (Mobile), United Kingdom - PR01 (Mobile), United Kingdom - ST01 (Mobile), Australia - PR01 (Mobile), and Australia - ST01 (Mobile).