Emergency Maintenance Rollback to MR06 Production

Scheduled Maintenance Report for Click

Completed

The scheduled maintenance has been completed.

Posted Feb 23, 2021 - 13:30 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Feb 23, 2021 - 11:31 UTC

Scheduled

Dear Customer,

We encountered latency issues with our Field Service Edge (FSE) services.
To resolve the issue, our engineering team has decided to rollback the MR07 production deployment back to MR06 for the below regions in their mentioned order.

1. EU - PR - 09:30 am to 10:30 am UTC
2. AU - PR - 10:30 am to 11:30 am UTC
3. CA - PR - 11:30 am to 12:30 pm UTC
4. UK - PR - 12:30 pm to 01:30 pm UTC

We apologize for the inconvenience caused to you.

Click Support.

Posted Feb 23, 2021 - 09:33 UTC

This scheduled maintenance affected: Canada - PR01 (Schedule, Integration, Mobile), Europe - PR01 (Schedule, Integration, Mobile), United Kingdom - PR01 (Schedule, Integration, Mobile), and Australia - PR01 (Schedule, Integration, Mobile).