Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 12, 2021 - 06:30 UTC
Update
Dear Customer,
REMINDER: Click would like to remind you of this upcoming activity scheduled on Sunday, December 12, 2021 to upgrade our Amazon Web Application Firewall (WAF) on Production - All Regions for Field Service Edge (FSE) services.
Please click the ‘View previous maintenance update’ link at the bottom of this message for more details communicated in our original message.
Thank You, Click Support
Posted Nov 29, 2021 - 17:24 UTC
Scheduled
Dear Click Customer,
As part of our continuous efforts to enhance the security of your Click Field Service Edge Cloud infrastructure, we will be upgrading our Amazon Web Application Firewall (WAF) to *WAF V2 * on Production for Field Service Edge (FSE) services:
* Reset Password/Wiki services * Main access and login service * Push * Push2Linux
This is a global change and should not cause disruption of the services during the maintenance windows. Please see the ‘what actions do I need to take’ section for more details to mitigate the potential impact.
What is changing? ==============
WAF is a service that monitors the HTTP and HTTPS requests that are forwarded to Application Load Balancer for all FSE Cloud Services. WAF also provides control access to HTTP and HTTPS requests. We will be performing a version upgrade of the WAF services (4.x,6.x,6.x,8.x) to the latest version.
Target Instances: ============
NA Production (PR01, PR02, PR03) CA Production EU Production UK Production AU Production
When is this changing? ================
The infrastructure change is scheduled on *Production* environment for the following services:
* Reset Password/Wiki services * Main access and login service * Push * Push2Linux
*On Sunday, December 12th, 2021, with the maintenance window period as follows:
* Planned time window: 06:30 AM - 07:30 AM UTC
What to expect? ===========
* No downtime expected - The activity scope is *infrastructure only* - hosted Service Optimization services will be accessible during the maintenance * The activity will include the WAF web ACL migration from Classic to V2 followed by the sanity testing
What actions do I need to take? ======================
* No specific actions are required from you _during _the time of the maintenance activity * Given this is an update to the system that blocks potential malicious access to the Click Cloud Services - Click recommends you to test all your common business flows, scheduling tasks, testing that Analytics is working, schedule operations are working, and that any tailored customization and business flow are working as expected at the conclusion of the maintenance window.
Click takes the availability and security of our Cloud Services and its impact to your business seriously as we aim to achieve higher security standards for our infrastructure associated to your instance.
Should you have any questions, please contact our Customer Support by opening a case via our ClickAccess Customer community (https://community.clicksoftware.com/).
Best Regards, Click Support
Posted Nov 01, 2021 - 11:47 UTC
This scheduled maintenance affected: North America - PR01 (Schedule), North America - PR02 (Schedule), North America - PR03 (Schedule), Canada - PR01 (Schedule), Europe - PR01 (Schedule), United Kingdom - PR01 (Schedule), and Australia - PR01 (Schedule).